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    I get the error above when I try to access my computers at home through the computers tab on the web access.  Using Internet Explorer 8.  I can acess my shared folders no problem.

    I have searched through the forum and I cannot find resolution to this problem.

    There is no error in the event log corresponding to this event.
    Thursday, July 9, 2009 2:27 PM

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    I get the error above when I try to access my computers at home through the computers tab on the web access.  Using Internet Explorer 8.  I can acess my shared folders no problem.

    I have searched through the forum and I cannot find resolution to this problem.

    There is no error in the event log corresponding to this event.

    Have you tried it from another PC and/or another location?
    Friday, July 10, 2009 2:27 AM
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    I have tried it from my work computer and my laptop at home.  Both running XP and IE8, both give the same result.
    Friday, July 10, 2009 2:33 AM
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    I have tried it from my work computer and my laptop at home.  Both running XP and IE8, both give the same result.


    Does it happen when you try to connect to any computer at home, or just certain ones?  What operating systems do you have on your computer(s) at home?
    Friday, July 10, 2009 3:22 AM
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    It happens on the 2 computer at home, that is the laptop and the desktop.  The laptop runs win XP and the desktop runs Vista HP, both tried using IE8
    Friday, July 10, 2009 1:36 PM
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    It happens on the 2 computer at home, that is the laptop and the desktop.  The laptop runs win XP and the desktop runs Vista HP, both tried using IE8

    To clarify:  you are trying to use the Remote Access website to connect to the desktop of those 2 computers?  If so, Vista HP doesn't allow Remote Desktop connections and, depending on which version of XP you have, it may not either.
    Friday, July 10, 2009 2:19 PM
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    Only the following versions of Windows support incoming remote desktop connections (and therefore Windows Home Server's remote access feature):
    • Windows XP Professional
    • Windows XP Media Center Edition 2005
    • Windows XP Tablet Edition (I think, can't find the right reference to confirm...)
    • Windows Vista Business
    • Windows Vista Enterprise
    • Windows Vista Ultimate
    Also (unofficially, since Windows 7 isn't released yet) the corresponding versions of Windows 7: Professional and Ultimate. The various "Home" and "starter" flavors of Windows have never supported the full Windows networking suite of tools, and that includes incoming remote desktop connections.

    For computers running a version of Windows which Windows Home Server can't conenct you to, you might look into the Live Mesh beta; it uses a different technology for remote connections and can connect you to operating systems that Windows Home Server can't.
    I'm not on the WHS team, I just post a lot. :)
    Friday, July 10, 2009 3:50 PM
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    Ken,

    Thanks for your reply.  I understand that my desktop Vista will not allow a RD connection, I do have a workaround where I can access it through RD from my laptop but lets disregard that.  How do I access my home server administrative controls through the web then, shouldn't I be able to see my home server at least ont he computers tab?
    Friday, July 10, 2009 10:49 PM
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    Ken,

    Thanks for your reply.  I understand that my desktop Vista will not allow a RD connection, I do have a workaround where I can access it through RD from my laptop but lets disregard that.  How do I access my home server administrative controls through the web then, shouldn't I be able to see my home server at least ont he computers tab?

    Yes.  It should be on the Computers tab where it says "Connect to your Home Server".  (NOTE:  It's above the client PCs in your LAN, near the top of the page.)
    Saturday, July 11, 2009 1:37 AM
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    What kariya21 said. :)

    First, you need to establish that your server can connect to your PCs using Remote Desktop, because if it can't you will never be able to connect to them using the Remote Access web site. So (from home) log on to your server using Remote Desktop from a PC other than your XP Professional PC or log on directly if you have monitor etc. connected to your server, then try to establish a Remote Desktop connection to your XP Professional PC from there. This tests internal firewall and configuration issues.

    Assuming that worked, try (while you're home) connecting to your server using it's internal URL (https://myserver/remote or whatever) and Internet Explorer. See if you can open the console as described. See if you can connect to a PC at home. If you can't, there's likely a problem with the configuration of the web server on your server; probably the resolution will be server reinstallation/recovery.

    If you can connect, then try (while you're home) using your vanity URL (https://myserver.homeserver.com/remote). Also try using your external IP address (listed in your router's configuration pages) while you're home. Then try from your local library, or starbucks, or someplace other than your home or office. If you can't connect using your vanity URL or external IP while you're home, that's normal with some routers. If you can't connect from Starbucks or your local library, it's possible that your ISP is blocking certain ports. You can use the Shields Up! web site (from home) to perform a custom port scan of the ports Windows Home Server uses for the Remote Access web site (80, 443, 4125) to see.
    I'm not on the WHS team, I just post a lot. :)
    Saturday, July 11, 2009 1:40 PM
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    Ok here is what I did:

    I can connect to the server through remote desktop from a home computer no problem

    I cannot connect using the computers tab through the internal URL, can connect to the shared folders tab no problem.  This is through IE 8 from a home computer.  So your suggestion is to reinstall the server, is that an involved process?  Am I goign to lose data?

    Appreciate the help.
    Saturday, July 11, 2009 10:59 PM
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    Please execute the first test I suggested, using Remote Desktop to connect to your server, then using remote desktop from your server to connect to a PC that should support it. If you can't connect to a home PC directly from the server using Remote Desktop, you will not be able to do so using the Remote Access web site.

    Also, were you able to access the Console using the internal URL and the Remote Access web site?
    I'm not on the WHS team, I just post a lot. :)
    Sunday, July 12, 2009 3:37 AM
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    I tested as you suggested.  I did a Remote Desktop to my home server (using a laptop at home) and then (in the same session) did a remote desktop from the server to my home desktop computer.  That chain worked just fine, I had access to my home desktop computer.

    I was also able to access the server console both from the internal URL and the remote access website.
    Sunday, July 12, 2009 5:46 AM
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    I tested as you suggested.  I did a Remote Desktop to my home server (using a laptop at home) and then (in the same session) did a remote desktop from the server to my home desktop computer.  That chain worked just fine, I had access to my home desktop computer.

    I was also able to access the server console both from the internal URL and the remote access website.

    What is the OS on the computer you connected to on the second jump?
    Sunday, July 12, 2009 3:46 PM
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    It is Vista Home Premium.  I know naitively it does not allow RD but I made the registry change necessary to do it.
    Monday, July 13, 2009 12:28 PM
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    It is Vista Home Premium.  I know naitively it does not allow RD but I made the registry change necessary to do it.

    I don't think you can enable RD just by making a registry change on Vista Home Premium.

    If you CAN access the Windows Home Server Console but not the client computers WHS probably is still aware the clients are not running a supported OS versions.

    If you also can not access the WHS console from outside your LAN please check if all ports are properly forwarded in your router (ports 80, 443 and 4125) and check if port 4125 is not blocked by any firewall (client, router, ...). The latter is particularly important when you are connecting from an office network. Ken already detailed this a few posts above.

    When you try to connect from inside your network it could work, provided again none of the required ports are blocked by a firewall and your router can handle the request properly.
    Monday, July 13, 2009 1:43 PM
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    Lets forget about the Vista computer, I am not concerned about connecting to it.  I just want access to the administrative controls of the home server.  The forwarding of ports makes sense.  I will check to see if my router is forwarding all the appropriate ports.
    Monday, July 13, 2009 4:05 PM
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    ...
    I don't think you can enable RD just by making a registry change on Vista Home Premium.
    ...
    You can't. Windows Home Server "knows" that the computer has Vista Home Premium installed. Since this is not one of the versions of Windows which supports incoming Remote Desktop connections, you won't be able to connect that way through the Remote Access web site. Unfortunately, the fact that any given computer actually does support RD connections isn't published to the server, so the server has to go by what's officially supported by Microsoft.

    Regarding the OP's issue, I'd like to know exactly what error he sees if he turns off friendly error reporting on his server's remote access web site. I believe that the error message he's seeing includes instructions on how to do that...
    I'm not on the WHS team, I just post a lot. :)
    Monday, July 13, 2009 5:06 PM
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    Ken,

    I don't see instructions on how to turn off friendly error reporting, this is the error message in its entirety:

    Windows Home Server Remote Access has encountered an error.
     
    To fix this error, please try the following:
      Click here to refresh this page.
      Click here to return to the Remote Access home page and try your task again.
    If you're still experiencing difficulties please talk with your home server administrator for assistance.

    Monday, July 13, 2009 6:51 PM
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    I believe I have the same problem as this poster:
    http://social.microsoft.com/Forums/en-US/whssoftware/thread/86e4cc09-fdb9-498f-9dd7-e801ef8af027

    because I have event 3005 in my log as well.  Looks like reinstall of the server is the way to go.  Not looking forward to it.

    Monday, July 13, 2009 8:56 PM