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Trojan:HTML/Phishbank.A Windows One Care is helpless. Please help me!! RRS feed

  • Question

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    Trojan:HTML/Phishbank.A

    OnceCare can't quarantine this thing.  What should I do???  Am I doomed??  How can I get rid of it?

    Tuesday, July 22, 2008 2:04 PM

Answers

All replies

  • Please contact support for help with malware removal. How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    Tuesday, July 22, 2008 2:23 PM
    Moderator
  • I don't think you're doomed.

    Did OneCare report, "Quarantine Failed"?

    If so, see this post for information about Quarantine Failed - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1548384&SiteID=2

     

    -steve
    Tuesday, July 22, 2008 4:29 PM
    Moderator
  • Sorry guys but this didnt help at all.  I'm not happy with this one care thing. I think one cares, yes, and that's me, but other than that noone really cares.  I don't think I will continue after the trial and will now look for a better virus, malware and adware protection.  The most ridiculous thing is that during the trial I cant call the support number!  How in the world am I supposed to know whether the service is good?  Who of a sane mind will subscribe to a support that doesnt support?  Thanks anyway. 

    Tuesday, July 22, 2008 6:57 PM
  • You can contact support via email. Phone support is costly, hence the reason that trial users can only use email support. You didn't, however, answer my question. Is OneCare reporting "Quarantine Failed"?

    -steve

     

    Wednesday, July 23, 2008 3:50 PM
    Moderator