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Windows Product Key Update Tool Error 0x80004005 RRS feed

  • Question

  • I tried to change the product key in my Windows XP Pro and I received this message: " The application has encountered an error while downloading required files from Microsoft. Please ensure the machine is connected to the Internet and try again. [Error: 0x80004005]"

    I am connected to the Internet.

    Monday, July 24, 2006 10:08 AM

Answers

  • zonehead,

    This should get you setup:

     http://support.microsoft.com/default.aspx?scid=kb;en-us;307890&sd=techh

    Let me know if you have any other problems.

    Thanks

    Monday, July 24, 2006 7:03 PM
  • Please ensure firewalls, proxies, and antivirus software is temporarily disabled as well.

    -phil

    Friday, October 6, 2006 9:06 AM
  • Your MGA report reveals an installation of a Volume License (VL) version of Windows XP Professional installed with an invalid (non-genuine) product key.  Volume licensing is only made available to businesses or enterprises with a large PC installation base.  In order to solve your non-genuine problem, visit   http://www.microsoft.com/genuine/ and click on Validate Windows.  When validation fails, follow the prompts which will illustrate your options, which will include how to acquire a WGA Kit.

     

    P.S.  Your installed copy of Microsoft Office Professional Edition 2003 is also non-genuine.  Please uninstall it and purchase a "genuine" version of Microsoft Office.
    Friday, November 2, 2007 3:31 AM
    Moderator

All replies

  • ynikolaids,

    To help me understand the issue further can you please follow the steps below?

    1. Download and run the WGA Diagnostic Tool  http://go.microsoft.com/fwlink/?linkid=52012

    2. After running the WGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy to Clipboard". Paste the results into your forum response.

    Thanks,

    Monday, July 24, 2006 3:23 PM
  • Diagnostic Report (1.5.0540.0):
    -----------------------------------------
    WGA Data-->
    Genuine Validation Status: Not Activated
    Windows Product Key: *****-*****-CGKDT-HJQJX-PX3MB
    Windows Product Key Hash: U6WyW3gAFruFjiHyxN8wwxF4Bd4=
    Windows Product ID: 55274-OEM-2246473-61248
    Windows Product ID Type: 3
    Windows License Type: COA/Sysem Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    Download Center code: 937NSDB
    ID: 73f80c2d-f9f4-4095-96c9-430165ed7212
    Is Admin: Yes
    AutoDial: Yes
    Registry: 0x0
    WGA Version: Registered, 1.5.540.0
    Signature Type: Microsoft
    Validation Diagnostic:

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: 1
    Cache refresh Interval: 345 seconds
    Extended notification delay(non-genuine): N/A
    Extended notification delay(un-activated): N/A
    All disabled: N/A
    Reminder reduced: N/A
    File Exists: Yes
    Version: 1.5.540.0
    Signatue Type: Microsoft

    OGA Data-->
    Office Status: 109
    Office Diagnostics: B4D0AA8B-467-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>73f80c2d-f9f4-4095-96c9-430165ed7212</UGUID><Version>1.5.0540.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-PX3MB</PKey><PID>55274-OEM-2246473-61248</PID><PIDType>3</PIDType><SID>S-1-5-21-1935655697-884357618-839522115</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0211    </Version><SMBIOSVersion major="2" minor="3"/><Date>20060320000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>937A3A070184206D</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Monday, July 24, 2006 6:54 PM
  • zonehead,

    This should get you setup:

     http://support.microsoft.com/default.aspx?scid=kb;en-us;307890&sd=techh

    Let me know if you have any other problems.

    Thanks

    Monday, July 24, 2006 7:03 PM
  • Diagnostic Report (1.5.0540.0):
    -----------------------------------------
    WGA Data-->
    Genuine Validation Status: Blocked VLK
    Windows Product Key: *****-*****-QB43V-MVP84-XB3G9
    Windows Product Key Hash: A1dLaQILmLRQ0qy0Y2s2e/QMiDY=
    Windows Product ID: 55274-648-3016911-23220
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    Download Center code: Expired code.
    ID: cce5780b-2e15-4248-b3b2-d4817c9168c7
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.530.0
    Signature Type: Microsoft
    Validation Diagnostic:

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: N/A
    Cache refresh Interval: N/A
    Extended notification delay(non-genuine): N/A
    Extended notification delay(un-activated): N/A
    All disabled: N/A
    Reminder reduced: N/A
    File Exists: No
    Version: N/A
    Signatue Type: N/A

    OGA Data-->
    Office Status: 114
    Office Diagnostics:

    Browser Data-->
    Proxy settings: 192.168.77.9:8080
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>cce5780b-2e15-4248-b3b2-d4817c9168c7</UGUID><Version>1.5.0540.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-XB3G9</PKey><PID>55274-648-3016911-23220</PID><PIDType>1</PIDType><SID>S-1-5-21-1645522239-1417001333-725345543</SID><SYSTEM><Manufacturer>Compaq</Manufacturer><Model>Professional Workstation AP550</Model></SYSTEM><BIOS><Manufacturer>Compaq</Manufacturer><Version>686J4 v2.19</Version><SMBIOSVersion major="2" minor="3"/><Date>20001102000000.000000+000</Date></BIOS><HWID>9271376F49857466</HWID><UserLCID>0408</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GTB Standard Time(GMT+02:00)</TimeZone></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57084</Pid></Product></Products></Office></Software></GenuineResults> 

     

    Tuesday, July 25, 2006 8:21 AM
  •  tried to change the product key in my Windows XP Pro and I received this message: " The application has encountered an error while downloading required files from Microsoft. Please ensure the machine is connected to the Internet and try again. [Error: 0x80004005]"

    I am connected to the Internet. and run again but problem is still there.

    Tuesday, July 25, 2006 10:16 AM
  • Hi Hamendra,

    Windows Product key Update tool needs to download and update few files in certian scenarios during key update.

    Please make sure your computer is connected to internet

    Also make sure proxy is configured properly if there is one.

    Thanks,
    Satish

     

    Wednesday, July 26, 2006 1:59 AM
  • Ynikolaidis,

    The Key Updater Utility needs full access to the internet.  If you are running a firewall, please make a special rule to allow the Utility to have full access.  In some cases, it may be necessary to temporarily disable firewalls and/or antivirus programs if they are interfering with the Utility.

    Wednesday, July 26, 2006 4:15 AM
  • Even when I disable my firewall it still states that I'm not connected to  the interent. I am very certain that I am connected given the fact that I was downloading a file. Any ideas ?
    Friday, October 6, 2006 12:26 AM
  • Please ensure firewalls, proxies, and antivirus software is temporarily disabled as well.

    -phil

    Friday, October 6, 2006 9:06 AM
  • Diagnostic Report (1.5.0555.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Windows Product Key: *****-*****-647DF-WXH72-QKY7J
    Windows Product Key Hash: fbabZc/mx9XFjAkjns5Ijite9lE=
    Windows Product ID: 55274-648-8637434-23423
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.1.0.pro
    ID: d490b0fa-5343-43cf-aed9-264fe8810a6f
    Is Admin: Yes
    AutoDial: Yes
    Registry: 0x0
    WGA Version: Registered, 1.5.708.0
    Signed By: Microsoft
    Validation Diagnostic: 63BB5E84-862-80004005
    Resolution Status: N/A

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>d490b0fa-5343-43cf-aed9-264fe8810a6f</UGUID><Version>1.5.0555.0</Version><OS>5.1.2600.2.00010100.1.0.pro</OS><PKey>*****-*****-*****-*****-QKY7J</PKey><PID>55274-648-8637434-23423</PID><PIDType>1</PIDType><SID>S-1-5-21-1482476501-1604221776-725345543</SID><SYSTEM><Manufacturer>System Manufacturer</Manufacturer><Model>System Name</Model></SYSTEM><BIOS><Manufacturer>Award Software, Inc.</Manufacturer><Version>ASUS A7V8X ACPI BIOS Revision 1006</Version><SMBIOSVersion major="2" minor="3"/><Date>20020913******.******+***</Date></BIOS><HWID>69D33AE70184204B</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Romance Standard Time(GMT+01:00)</TimeZone></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17662</Pid></Product><Product GUID="{90190409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Publisher 2002</Name><Ver>10</Ver><Val>B128FD8CC4B4004</Val><Hash>Vb2e86j8DAXInLL4wCY3su2GvgU=</Hash><Pid>54197-640-0000025-16365</Pid></Product></Products></Office></Software></GenuineResults> 

     

    Tuesday, October 10, 2006 4:26 PM
  • Peter D. James,

    Right now, your computer has a Volume Licensing edition of XP Pro installed (Line 7), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    Some more bad news:  The installation of Office XP w/Front Page on the computer is Nongenuine (Office Status:  114 means Nongenuine).  If this comes as a surprise to you, please return to the place of purchase and demand that you be given the genuine software you paid for, or a refund.  In any case, please remove the nongenuine installation of Office from your computer.

    Look on the computer or in the materials that came with your computer to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or another edition of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Tuesday, October 10, 2006 4:59 PM
  •  ynikolaidis wrote:

    I tried to change the product key in my Windows XP Pro and I received this message: " The application has encountered an error while downloading required files from Microsoft. Please ensure the machine is connected to the Internet and try again. [Error: 0x80004005]"

    I am connected to the Internet.

    Tuesday, October 10, 2006 10:17 PM
  •  gregory.grenot wrote:
     ynikolaidis wrote:

    I tried to change the product key in my Windows XP Pro and I received this message: " The application has encountered an error while downloading required files from Microsoft. Please ensure the machine is connected to the Internet and try again. [Error: 0x80004005]"

    I am connected to the Internet.

    Tuesday, October 10, 2006 10:19 PM
  • Thanks for your prompt reply.

    The info you require is -  1.  I have Windows XP Professional.

                                               2. There is no lettering.

                                               3. No.

    I have paid €131.00 to be made "legal". Are you now telling me that I cannot proceed?

    I purchased my computer as a complete novice and had no idea what was being installed. Unfortunately the firm that sold it to me has moved away so I am totally reliant on Microsoft.

    Peter D. James.

    Thursday, October 12, 2006 2:57 PM
  •  Peter D. James wrote:

    Thanks for your prompt reply.

    The info you require is -  1.  I have Windows XP Professional.

                                               2. There is no lettering.

                                               3. No.

    The question was not, "What edition of XP is installed?", but "What edition of XP is on the Certificate Of Authenticity?"  The reason for asking is to help you determine if you have a genuine license for XP.  If you do, then to correct the probelm of having a nongneuine installation of XP is "fixable" by either running the Product Key Updater Utility or by doing a clean or recovery installation of XP using the media that you were given.

    If you do not have a genuine COA, then it's very unlikely that you were supplied a genuine license for XP by the person or company that sold your computer to you. 

    Can you verify that you have a genuine Certificate of Authenticity (COA)?  If the computer came with XP preinstalled from the computer's manufacturer or assembler (OEM), you should have an COA affixed to the computer case that looks like the the one listed as "preinstalled  Windows COAs" on this page:  http://www.microsoft.com/resources/howtotell/en/coa.mspx  If the computer did not come with XP preinstalled and XP was purchased separately at retail, then refering back to the link, your COA would be on the boxtop of the retail box and would look like the example listed as "retail software COAs."

     Peter D. James wrote:
    I have paid €131.00 to be made "legal". Are you now telling me that I cannot proceed?

    I'm not sure what you are saying.  Are you saying that you ordered a Genuine Windows Offer WGA Kit from Microsoft for 131 Euros?  Or are you saying that you paid 131 Euros for the Operating System that was supplied with the computer and are now suspecting that it is not a genuine license for XP?  Please explain.

     Peter D. James wrote:
    I purchased my computer as a complete novice and had no idea what was being installed. Unfortunately the firm that sold it to me has moved away so I am totally reliant on Microsoft.

    Peter D. James.

    If your Office installation was from the same company/person as the Windows installation, the fact that it, too, is nongenuine is typical of the pirating practice called "hard disk loading."

    Did you receive genuine MS hologram CDs for either XP Pro of MS Office?

    Thursday, October 12, 2006 3:44 PM
  • I have the same problem. I bought a valid license from microsoft online and they sent me the key code by email. This is to fix a WGA notification that the windows xp pro i was using was counterfeit. I could not get past the Windows Product Key update Tool. Everytime it gets to the downloading files part, I get the same error as the others stated. This is true even if I am connected to the internet (DSL) and is downloading another file from another website or surfing the net. I tried disabling my antivirus program and firewall but no success. I think the microsoft download site for this program may be down but everybody from Microsoft seem to be ignoring it. The fact that I and the others are still able to surf the net and download files from other websites narrows the problem to the update tool itself or to the microsoft server it is accessing.

    Being unable to use the valid key, I am forced to continue using the counterfeit VLK code and disabling WGA.

    Is there anybody there who could really help and not just give generalized suggestions?

     Phil Liu MSFT wrote:

    Please ensure firewalls, proxies, and antivirus software is temporarily disabled as well.

    -phil

    Friday, October 13, 2006 4:01 PM
  • Xplorer,

    If you are getting the 0x80004005 error, that means that something on your computer is interfering with the Updater Utility's free communication with MS servers.

    This could be a personal firewall, an antivirus program, an antimalware program, use of a proxy server, or any combination.  If you have any of these on your computer, you will have to figure out how to keep them from getting in the way.

    Friday, October 13, 2006 6:18 PM
  • No, there is no error on our Windows Update servers at this time.

     

    You have to ensure all firewalls, proxy settings, and other port blocking settings (even on your ISP's side) are available.

     

    -phil

    Friday, October 13, 2006 11:59 PM
  • Thanks for your second reply.

    I have never had a COA. The box that my computer came in was destroyed 3 years ago.

    Microsoft advised me that my kit was not genuine about 3 weeks ago and I followed their instructions to purchase the WGA for €131.00. I have received a receipt and am now awaiting a package by post. However each time I try to download thr WGA I get the error message 0X80004005.

    Peter James.

    Saturday, October 14, 2006 3:46 PM
  • Peter,

    OK!  As I understand your post, you had a nongenuine installation of XP Pro, ordered the Genuine Windows Offer (aka WGA kit), and so far you have received the email with the link to the key Updater Utility and a new genuine Product Key.  As of now, the physical CDROM with XP has not yet arrived in your mailbox.

    When you try to use the key updater utility, you keep getting the 0x80004005 error.

    That error is very typical of a situation where the Key Updater Utility is not enjoying full two-way communication with MS servers.  The Utility has the task of examining about 6,000 files and verifying their integrity, and if it finds correctable situations, it does make corrections by downloading new files from the MS servers.  Usually the error is caused by some kind of third party program on your computer, such as a personal firewall, antimalware, or antivirus program, that is intefering with the Utility.  Or, your internet connection could be utilizing a proxy server.  And finally, there may be some kind of issue with your ISP itself.

    The error can be frustrating since it reports that there is no internet access, yet you can get email and surf web pages!  What it really means is that the specific MS program that is throwing the error cannot get full internet access.

    Here are some general suggestions (the range of programs out there is way too big to give specifics):

    1.  If you are using a personal firewall program, make a special rule that allows the executable file for the Utility to have full internet access.

    2.  Some antivirus programs have rudimentary firewalls built in, and many have settings to block malicious scripts.  Your AV program may have to be set to allow the updater utility to work.

    3.  Some antimalware programs (SpySweeper, SpyBot, Ad Aware, Spyware Doctor, etc) have settings to block malicious scripts.  Your antimalware program may have to be set to allow the updater utility to work.

    4.  Check your Internet settings to see if a proxy server is enabled.  Start>Control Panel>Internet Options>Connections>LAN Settings, Proxy Server.  If you have proxy server settings, do not make any changes until you understand why they are set and how to put the settings back the way they were.  Disabling proxy settings may cripple internet access for your entire computer.

    5.  If you are sure that all of the above is right but you still cannot get the Updater to work, may I suggest taking your computer to a friend's house to try their internet connection, assuming it is with a provider different from yours?  We have had at least one forum poster who could only get the Updater to work by doing it this way, as there was something his ISP was doing that prevented proper communication.

    Please post back to let us know if you were successful.

    Saturday, October 14, 2006 5:15 PM
  • http://support.microsoft.com/default.aspx?scid=kb%3Ben-us%3B836941

    copy and paste this Microsoft link. automatically updates your system. Worked for me!!

    Thursday, October 19, 2006 11:31 PM
  • Thanks for that.

    I have a knowledgeable friend coming over to help next week but in the meantime he has asked me whether we can install the Genuine Windows from the CD, which I have just received, without losing stored data ? I do not have Broadband.

    Peter.

    Saturday, October 21, 2006 1:09 PM
  • OK, as I already posted elsewhere, I too have this problem when I try to install a new product key.  But through multiple tests I've discovered that it's the ACT of connecting to some Microsoft servers or services that is dropping my TCPIP connectivity.  For example, when I run the Key Update Tool from one machine everything is fine (full internet & LAN connectivity) right until the moment it starts "downloading files", at which point I lose my internet and LAN connectivity, in as much as I cannot connect to any websites or network computers and lose any exisiting connections to network computers, BUT my internet and network is still live and active. 

    The same exact thing happens when I follow the link you've posted here, and then click on the link on the link to download the GUIDED HELP.  It fails and I instantly lose my ability to connect to any IP addresses on the WAN or LAN, BUT my internet/LAN connection is still live and active.  Somehow, someway whatever is occurring when attempting to connect to these Microsoft services is disabling my TCPIP connectivity.  The only way to restore it is to reboot, disable/restart the NIC, or (oddly) launch AOL.  FYI I do not use AOL for my connectivity, I just have it installed.  I have always had a cable modem through Time Warner Cable. 

    I do not have any firewalls installed save for the Windows XP firewall (which I've also tried disabling during these tests), and no proxy servers or active Antivirus or Spyware programs so do NOT reply with one of those generic posts again.  I've followed the manual instructions on the page you provided the link to with no change.  I have never had any internet/LAN connectivity issues whatsoever except for these stupid Microsoft services killing my connection.  I can play any online game, connect to any server, browse any site, download any file.

    I should also mention that this happens irrespective of which computer I'm using (I have several in my house with completely different configurations).  If I click the link to download the GUIDED HELP on the page you've provided here from any computer in my house, they all lose their TCPIP connectivity instantly, just like the one system does when running the Key Update Tool when it gets to the point where it says it's DOWNLOADING FILES.  I don't know what the heck is going on, but this problem exclusively occurs when connecting to certain Microsoft services, nowhere else.

    For now I'm screwed with the one system that I'm trying to update the key on.  I've tried just about everything I can think of, including calling MS, and I've gotten nowhere due to this MS connection problem. 

     

    Saturday, October 21, 2006 8:45 PM
  • EDenney,

    If at all possible, can you take one of the computers to another location that uses an Internet Service Provider other than the one at your home, and try again?

    Sunday, October 22, 2006 4:57 AM
  • Unfortunately no, as I was critically injured in an accident and am pretty much bed ridden.  I might be able to connect to a neighbor's wireless network from my laptop, I'll try to test that with the Guided Help link.  Unfortunately the system that needs to be fixed cannot see the neighbor's network.
    Tuesday, October 24, 2006 8:19 PM
  • Well I connected to a neighbor's wireless network within reach from my laptop and for the first time was able to download the Guided Help found on a page that was on a link posted earlier in this thread.  Every time prior to this when I would either try and download this Guided Help, download the Genuine Advantage Validation Tool, or try to run the Key Update Tool, every system I tried it on in my house would lose their TCPIP functionality at the moment it tried to to download a file from the MS server.  That narrows this issue to either my ISP (Time Warner Cable) or my Cable Modem/Wireless Router combo (it's an all in one unit), as well as the MS server(s) I'm connecting to.  However It's not entirely fair to point to the ISP or the Cable Modem/Wireless Router when I'm sure thousands if not hundreds of thousand of people are having this same issue when connecting to these MS servers, but haven't found their way to these forums. 

    Speaking for myself, I have never seen anything like this happen in my life (where connecting to a server causes your entire TCPIP functionality to implode), so clearly something about what MS is doing (possibly in combination with how they've designed XP) is causing this even though it only happens under certain conditions, some of which can allegedly be controlled (turning off Antivirus, Firewalls, Proxy Servers etc.) and others which reasonably can't (changing your ISP, cable modem or router).  If a technically proficient person (speaking for myself I have 20 years PC hardware & software experience, though not much with WGA since I've been hospitalized much of the last 3 years), has no choice but to take their computer to someone else's house to connect to another ISP then something is seriously wrong.  I don't have the luxury of doing that seeing as how I can't walk at the moment.  For something like this where a person MUST be able to connect to MS servers in order to be able to use or repair their operating system (which in my case has been working fine for the last 4 years since I purchased the PC), the burden is on MS to do everything within their power to ensure that EVERYONE has access to these services.  Quite the opposite is happening here, people who have repeatedly said that they have never had any issues with their internet connectivity whatsoever, are unable to properly connect to the MS servers to perform all manner of WGA related operations.  Actually it's far worse than not just being able to interact with the MS servers, it actually KILLS your TCPIP functionality! 

    In any event, thank you for the suggestions.  I'm going to try to get the PC which needs to have its key re-entered moved to a location in the house where it can see the neighbor's open network, and borrow it long enough to run the Key Update Tool.  With any luck I'll be able to resolve this problem, which I shouldn't have had in the first place with a PC that was purchased with a valid and genuine XP Pro license. 

     

    Tuesday, October 24, 2006 9:41 PM
  • I tried using the update tool after I disabled the firewall and the anti virus and it still showed the same message.

     

    Here is my diagnostic information:

     

    Diagnostic Report (1.5.0717.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Windows Product Key: *****-*****-KP686-D8T7X-HDMQ8
    Windows Product Key Hash: qqt6kUxM7yW5toc+6+PHdNdh2os=
    Windows Product ID: 55274-645-2775716-23850
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 7f284227-996f-4199-9eef-cbaeaeb46cde
    Is Admin: Yes
    AutoDial: Yes
    Registry: 0x0
    WGA Version: Registered, 1.5.716.0
    Signed By: Microsoft
    Validation Diagnostic: 63BB5E84-872-80004005
    Resolution Status: N/A

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.5.554.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109
    Office Diagnostics: B4D0AA8B-469-80070002

    Browser Data-->
    Proxy settings: http=localhost:8080
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details:

    <GenuineResults><MachineData><UGUID>7f284227-996f-4199-9eef-cbaeaeb46cd

    e</UGUID><Version>1.5.0717.0</Version><OS>5.1.2600.2.00010100.2.0.pro</

    OS><PKey>*****-*****-*****-*****-HDMQ8</PKey><PID>55274-645-2775716-238

    50</PID><PIDType>1</PIDType><SID>S-1-5-21-1801674531-436374069-17085377

    68</SID><SYSTEM><Manufacturer>00101510 

    8660C</Manufacturer><Model>03928900000085</Model></SYSTEM><BIOS><Manufa

    cturer>Phoenix Technologies

    LTD</Manufacturer><Version>1.08</Version><SMBIOSVersion major="2"

    minor="0"/><Date>19991129000000.000000+000</Date></BIOS><HWID>3EF23AA70

    1846036</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><Ti

    meZone>Central Standard

    Time(GMT-06:00)</TimeZone><SBID><stat>3</stat><msppid></msppid><name></

    name><model></model></SBID></MachineData>   

    <Software><Office><Result>109</Result><Products/></Office></Software></

    GenuineResults> 

     

    Friday, November 10, 2006 7:09 PM
  • Joyce,

    Your proxy settings would be a prime candidate for the cause of why the Updater is not communimcating properly with MS servers.

    I would suggest investigating how/why/which program put the proxy settings into your configuration, and to try to temporarily remove the proxy settings to see if that allows you toeffectively run the Updater.

    Sunday, November 12, 2006 10:33 PM
  •  ynikolaidis wrote:

    I tried to change the product key in my Windows XP Pro and I received this message: " The application has encountered an error while downloading required files from Microsoft. Please ensure the machine is connected to the Internet and try again. [Error: 0x80004005]"

    I am connected to the Internet.

    Sunday, November 19, 2006 9:29 PM
  • I try to update but always i received 0x80004005 error. I enclosed a diagnostic:

    Diagnostic Report (1.5.0723.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-D2R7C-PBP3Y-B4G7M
    Windows Product Key Hash: f1XvCFHavvybMcKYhNfsHQFgAmI=
    Windows Product ID: 69831-640-1780577-45389
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 23bc4672-e122-4c1a-93d7-690d25ca395b
    Is Admin: Yes
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.5.722.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-222-80004005_025D1FF3-335-80004005_025D1FF3-269-80004005
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: N/A, hr = 0x800b0100
    WgaLogon.dll Signed By: N/A, hr = 0x800b0100

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3175-80070002_025D1FF3-222-80004005_025D1FF3-335-80004005_025D1FF3-269-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: c:\windows\system32\winlogon.exe

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>23bc4672-e122-4c1a-93d7-690d25ca395b</UGUID><Version>1.5.0723.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-B4G7M</PKey><PID>69831-640-1780577-45389</PID><PIDType>1</PIDType><SID>S-1-5-21-823518204-1965331169-1801674531</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1014.001</Version><SMBIOSVersion major="2" minor="3"/><Date>20051104000000.000000+000</Date></BIOS><HWID>2C41310F01848E6D</HWID><UserLCID>0410</UserLCID><SystemLCID>0410</SystemLCID><TimeZone>ora solare Europa occidentale(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110410-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73964-640-0000106-57964</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

    Thank

    Hyspa

     

    Sunday, December 10, 2006 8:05 AM
  • I had the same problem. The fix for me was using a diffrent ISP (internet service provider). When I used netscape=error. When I used netzero=no problem. Logged on with netzero, updated my product key, then I want back to business as usual using netscape.

     

    Ken

    Tuesday, December 26, 2006 1:39 PM
  • I have the same problem as "ynikolaidis".  I ran the WGA Diagnostic Tool, would you be able to tell me why I can not update my product key??

    Thank you in advance.

    Diagnostic Report (1.5.0723.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Detailed Status: N/A
    Windows Product Key: *****-*****-3QYB2-FCYCH-X47PQ
    Windows Product Key Hash: QSHJl2KjYBqHdjlZtLH2R33tles=
    Windows Product ID: 55274-646-5661613-23754
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 4ff0dade-a9b2-47e9-81d8-cdf368e92d4d
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: FCEE394C-438-80040154_025D1FF3-118-80040154
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3175-80070002_FCEE394C-438-80040154_025D1FF3-118-80040154

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Allowed
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>4ff0dade-a9b2-47e9-81d8-cdf368e92d4d</UGUID><Version>1.5.0723.1</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-X47PQ</PKey><PID>55274-646-5661613-23754</PID><PIDType>1</PIDType><SID>S-1-5-21-57989841-1078145449-839522115</SID><SYSTEM/><BIOS/><HWID>7289326F0184A05F</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17753</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Monday, January 15, 2007 4:52 PM
  • jalexandrakis,

    Did you follow the five suggestions that I wrote in the post two above your first post?

    Monday, January 15, 2007 5:03 PM
  • I am having the same problem but cannot fix it following the instructions.

    I tried to change the product key in my Windows XP Pro and I received this message: " The application has encountered an error while downloading required files from Microsoft. Please ensure the machine is connected to the Internet and try again. [Error: 0x80004005]"

    I am connected to the Internet.

    Thanks
    Tuesday, January 16, 2007 2:11 PM
  • Also results from running instructions

    Diagnostic Report (1.5.0723.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Detailed Status: N/A
    Windows Product Key: *****-*****-WRKJB-YKRFQ-XVK98
    Windows Product Key Hash: p3JYo49I4HFumf8jBg8no8xdXJY=
    Windows Product ID: 55274-648-8637434-23179
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 41b80464-1a23-44b5-8aa7-481f74676786
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-138-8007007e
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.5.554.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3175-80070002_025D1FF3-138-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\Yahoo!\browser\ybrowser.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>41b80464-1a23-44b5-8aa7-481f74676786</UGUID><Version>1.5.0723.1</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-XVK98</PKey><PID>55274-648-8637434-23179</PID><PIDType>1</PIDType><SID>S-1-5-21-1417001333-1078145449-1060284298</SID><SYSTEM><Manufacturer>Hewlett-Packard </Manufacturer><Model>Compaq nx7010 (DJ342T#ABU)      </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68BAL Ver. F.33</Version><SMBIOSVersion major="2" minor="3"/><Date>20040221000000.000000+000</Date></BIOS><HWID>4C353A07018400EC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>HP</name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17697</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

    Pls advise, thanks you

     

    Tuesday, January 16, 2007 2:30 PM
  • Diagnostic Report (1.5.0723.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Detailed Status: N/A
    Windows Product Key: *****-*****-9DPFD-M2PY3-R3F83
    Windows Product Key Hash: f55QYGyUpQ6nT1lTgFHgRDGtysg=
    Windows Product ID: 55274-640-8935532-23253
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 27aae2f0-0272-4e67-bee9-e55e202caf46
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.5.554.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Registered, 1.5.532.0
    Signed By: Microsoft
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>27aae2f0-0272-4e67-bee9-e55e202caf46</UGUID><Version>1.5.0723.1</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-R3F83</PKey><PID>55274-640-8935532-23253</PID><PIDType>1</PIDType><SID>S-1-5-21-725345543-1364589140-682003330</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1006.002</Version><SMBIOSVersion major="2" minor="3"/><Date>20050817000000.000000+000</Date></BIOS><HWID>051B33D70184A043</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>SA Western Standard Time(GMT-04:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57317</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

     

     

    let me know pleas........!

    Tuesday, January 16, 2007 9:27 PM
  • WGA,

    Right now, your HP computer has a Volume Licensing edition of XP Pro installed (Line 8), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for XP are upgrade licenses only and can never be used as the original or base license on a new computer.

    If you search the forum for the part of the VLK reported by the mgadiag utility, WRKJB-YKRFQ-XVK98, you will see that six other posters have submitted reports with that same blocked VLK.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    Some more bad news:  The installation of Office XP w/Front Page on the computer is Nongenuine (Office Status:  114 means Nongenuine).  If this comes as a surprise to you, please return to the place of purchase and demand that you be given the genuine software you paid for, or a refund.  In any case, please remove the nongenuine installation of Office from your computer.

    Look on the computer or with the materials you received with the computer or with Windows to see if you have a Certificate of Authenticty (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?  In your case we would expect it to read "HP" or "Hewlett-Packard."

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Wednesday, January 17, 2007 4:30 PM
  • Michealin,

    Right now, your computer has a Volume Licensing (VL) edition of XP Pro installed (Line 8), and that installation was done with an invalid Volume Licensing Key (VLK) (Line 2).  VLKs are invalidated by Microsoft at the report of the original keyholder for such reasons as the key was lost, stolen, compromised, or misused.  Also, MS may have invalidated the key if it was generated by a non-MS Key Generator program.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for XP are upgrade licenses only and can never be used as the orginal or base license for a computer.

    If you search the forum for the part of the VLK reported by the mgadiag utility, 9DPFD-M2PY3-R3F83, you will see that six other posters have submitted reports with that same blocked VLK.

    This is why you were seeing the "software counterfeiting" messages on the computer, because the current installation of XP is an unauthorized installation.

    Some more bad news:  The installation of Office 2003 Pro on the computer is Nongenuine (Office Status:  114 means Nongenuine).  If this comes as a surprise to you, please return to the place of purchase and demand that you be given the genuine software you paid for, or a refund.  Or you can participate in the Office Genuine Offer to get a genuine copy of Office at a discount from MS, or free if you purchased a high-quality counterfeit.  In any case, please remove the nongenuine installation of Office from your computer.

    The next step in the process is to look on the computer or with the materials you received with the computer or with Windows to see if you have a Certificate of Authenticty (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or some other version?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Wednesday, January 17, 2007 4:38 PM
  • My COA is for windows xp home edition & it has manufacturer's name in black lettering Dell.

    My COA is for home edition but my computer is Pro edition.

    Wednesday, January 17, 2007 8:44 PM
  • Michealin,

    In order to "Get Genuine" please backup and offload your data, then do a clean installation of XP Home onto your Dell computer using the Dell Operating System Reinstallation CD for XP Home Edition provided to you by Dell at the time of computer purchase.  Your computer will then have a genuine installation of XP Home.

    If your Dell was shipped after about July, 2004, it may have Dell PC Restore by Symantec installed, which uses a hidden recovery partition to reimage the C: drive back to fresh-from-the-factory condition.  If it has Dell PC Restore, this will accomplish the same thing and more, much more quickly.  To find out if your computer has Dell PC Restore, restart and at the Dell logo, press and hold CTRL then press F11 then release both at the same time.

    Wednesday, January 17, 2007 9:06 PM
  • The above advice is poor. The answer is simple. enter msconfig from the command prompt, turn off all ini and start ups. Then update will work. This works with all xp versions that windows "hides" the truth from
    Friday, May 11, 2007 8:33 PM
  •  zonehead wrote:

    Diagnostic Report (1.5.0540.0):
    -----------------------------------------
    WGA Data-->
    Genuine Validation Status: Not Activated
    Windows Product Key: *****-*****-CGKDT-HJQJX-PX3MB
    Windows Product Key Hash: U6WyW3gAFruFjiHyxN8wwxF4Bd4=
    Windows Product ID: 55274-OEM-2246473-61248
    Windows Product ID Type: 3
    Windows License Type: COA/Sysem Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    Download Center code: 937NSDB
    ID: 73f80c2d-f9f4-4095-96c9-430165ed7212
    Is Admin: Yes
    AutoDial: Yes
    Registry: 0x0
    WGA Version: Registered, 1.5.540.0
    Signature Type: Microsoft
    Validation Diagnostic:

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: 1
    Cache refresh Interval: 345 seconds
    Extended notification delay(non-genuine): N/A
    Extended notification delay(un-activated): N/A
    All disabled: N/A
    Reminder reduced: N/A
    File Exists: Yes
    Version: 1.5.540.0
    Signatue Type: Microsoft

    OGA Data-->
    Office Status: 109
    Office Diagnostics: B4D0AA8B-467-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>73f80c2d-f9f4-4095-96c9-430165ed7212</UGUID><Version>1.5.0540.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-PX3MB</PKey><PID>55274-OEM-2246473-61248</PID><PIDType>3</PIDType><SID>S-1-5-21-1935655697-884357618-839522115</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0211    </Version><SMBIOSVersion major="2" minor="3"/><Date>20060320000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>937A3A070184206D</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Friday, May 11, 2007 9:38 PM
  •  

     I want to validate my windows xp, i've got that error and i wanna know why please...  here is the diagnostic report

    thanks! 

     

    Diagnostic Report (1.7.0062.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Geographically blocked PID
    Validation Code: 13
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-CRK4R-YHJRF-39H4M
    Windows Product Key Hash: Hz3QPNYq7ClxPzrMiSyuTAJFX9s=
    Windows Product ID: 55274-640-4350801-23235
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {64382700-A999-483C-B846-C1A49D427C4D}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Vista BRT Data-->
    Grace Flag: N/A
    Commit: N/A
    Reboot Flag: N/A
    ThreatID(s): N/A
    Wgaer.exe Version: N/A, hr = 0x80070002
    Wgaer.exe Signed By: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: 13
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Archivos de programa\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\setupapi.dll

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{64382700-A999-483C-B846-C1A49D427C4D}</UGUID><Version>1.7.0062.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-39H4M</PKey><PID>55274-640-4350801-23235</PID><PIDType>1</PIDType><SID>S-1-5-21-1993962763-1757981266-839522115</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0406   </Version><SMBIOSVersion major="2" minor="4"/><Date>20070115000000.000000+000</Date></BIOS><HWID>510D35F701848068</HWID><UserLCID>2C0A</UserLCID><SystemLCID>0C0A</SystemLCID><TimeZone>Hora est. de Sudamérica E.(GMT-03:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110C0A-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73961-640-0000106-57707</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults>

    Thursday, November 1, 2007 11:55 PM
  • Your MGA report reveals an installation of a Volume License (VL) version of Windows XP Professional installed with an invalid (non-genuine) product key.  Volume licensing is only made available to businesses or enterprises with a large PC installation base.  In order to solve your non-genuine problem, visit   http://www.microsoft.com/genuine/ and click on Validate Windows.  When validation fails, follow the prompts which will illustrate your options, which will include how to acquire a WGA Kit.

     

    P.S.  Your installed copy of Microsoft Office Professional Edition 2003 is also non-genuine.  Please uninstall it and purchase a "genuine" version of Microsoft Office.
    Friday, November 2, 2007 3:31 AM
    Moderator