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office home and student 2007 not validating RRS feed

  • Question

  • I recently purchased a used pc. It had office already installed which i have uninstalled. I have received a new genuine office 2007 from The Home Learning College and have installed it but it will not validate. Thanks.

    Sunday, February 17, 2008 3:46 PM

Answers

  • Hello h sohal,

     

    We understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

     

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

     

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

    If you could also please follow the steps outlined below, the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    Step 2 is to look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

    Thank you,

    Matt Prall, MS
    OGA Forum Manager

    Monday, February 18, 2008 7:08 PM
  • Hello h sohal,

     

    Please rerun the MGA diagnostic tool and paste the results from the Windows tab so we may fully troubleshoot the issue you are having, without this information we are unable to determine what may be causing your validation issues.

     

    Thank you,

    Matt Prall, MS
    OGA Forum Manager

    Tuesday, February 19, 2008 5:20 PM
  • Hello h sohal,

     

    It appears that you still have Office XP installed which is being shown as having a blocked product key.  Please check the Add/Remove programs to see if Office XP is listed here, if so please uninstall it and this should resolve your issues.  If Office XP is not listed please reference the following website on how to remove corrupted installs of the Office Suite: http://support.microsoft.com/kb/290301.

     

    Thank you,

    Matt Prall, MS

    OGA Forum Manager

    Tuesday, February 26, 2008 4:51 PM

All replies

  • Hello h sohal,

     

    We understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

     

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

     

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

    If you could also please follow the steps outlined below, the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    Step 2 is to look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

    Thank you,

    Matt Prall, MS
    OGA Forum Manager

    Monday, February 18, 2008 7:08 PM
  • Hi, I tried everything  up to the Diagnostic tool but will not validate. The Windows Vista Home Premium  is an OEM system builder pack in a white cover. The disc is genuine and the case has orange and green COA and under is the product key.

    The Microsoft Office Home And Student 2007 was supplied by The Home Learning College for my studies. It is in a geniune yellow and orange box that opens out with a red tag. Next to the tag is the COA. At the back of the disc compartment is the product key.

     I noticed a dialog box yesterday which was showing MIcrosoft Office XP with Front page which is the one that I must of uninstalled before installing the new one. Thanks. 

    Tuesday, February 19, 2008 5:12 PM
  • Hello h sohal,

     

    Please rerun the MGA diagnostic tool and paste the results from the Windows tab so we may fully troubleshoot the issue you are having, without this information we are unable to determine what may be causing your validation issues.

     

    Thank you,

    Matt Prall, MS
    OGA Forum Manager

    Tuesday, February 19, 2008 5:20 PM
  • Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-7WPM6-P8GCB-DFB28
    Windows Product Key Hash: unK6olUMKKNdSUXAaWtmLYRx+I0=
    Windows Product ID: 89578-OEM-7359693-27755
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {0CBC9CA3-0D25-433C-BA2D-F19B6D74FB16}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071023-1545
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0CBC9CA3-0D25-433C-BA2D-F19B6D74FB16}</UGUID><Version>1.7.0069.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DFB28</PKey><PID>89578-OEM-7359693-27755</PID><PIDType>3</PIDType><SID>S-1-5-21-2699481398-556187134-899330695</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>9632WHJ</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>2OKT40AUS</Version><SMBIOSVersion major="2" minor="4"/><Date>20070420000000.000000+000</Date></BIOS><HWID>3A333507018400D6</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17278</Pid><PidType>14</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>239DF372EABD714</Val><Hash>24XcXa37VjoUgnqPsnwuw7By8wE=</Hash><Pid>81602-906-2866204-68270</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

    Thursday, February 21, 2008 7:10 AM
  • Hello h sohal,

     

    It appears that you still have Office XP installed which is being shown as having a blocked product key.  Please check the Add/Remove programs to see if Office XP is listed here, if so please uninstall it and this should resolve your issues.  If Office XP is not listed please reference the following website on how to remove corrupted installs of the Office Suite: http://support.microsoft.com/kb/290301.

     

    Thank you,

    Matt Prall, MS

    OGA Forum Manager

    Tuesday, February 26, 2008 4:51 PM