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Message "In 15 days Office applications will be marked as not genuine" RRS feed

  • Question

  • I am trying to resolve the issue with receiving the error message in the title regarding MS Office being not geniune.  We obtained our Office as a volume license (2 copies) and we are a charity (church organization).  We have been using this system for several years and only recently have received this message.  We still have the original disks and all the license paperwork showing we registered with eOpen in 2007 and I am posting the output from the diagnostic tool as requested in FAQ.  Thank you in advance for your help with this issue.  It is very annoying to the church administrator and to the minister. 

    -----------------------------------------------------------

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-V4D7V-XFR8Y-C7BYJ
    Windows Product Key Hash: r2eDNXJuTsTYg0XXD7/98gQQNe4=
    Windows Product ID: 55274-640-4668837-23656
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {679EA3BA-A3C1-4A4F-A643-CE962263FF38}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Publisher 2002 - 100 Genuine
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{679EA3BA-A3C1-4A4F-A643-CE962263FF38}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-C7BYJ</PKey><PID>55274-640-4668837-23656</PID><PIDType>1</PIDType><SID>S-1-5-21-343818398-1708537768-725345543</SID><SYSTEM><Manufacturer>VIA Technologies, Inc.</Manufacturer><Model>KT600-8237</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20040913000000.000000+000</Date></BIOS><HWID>32CD36470184227B</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90190409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Publisher 2002</Name><Ver>10</Ver><Val>6A9B4F5CC5B26A4</Val><Hash>phpFyp5CC8s4N8v+pvV0sN+kPQY=</Hash><Pid>54197-640-5210427-16634</Pid><PidType>14</PidType></Product><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17760</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="114"/><App Id="16" Version="10" Result="114"/><App Id="17" Version="10" Result="114"/><App Id="18" Version="10" Result="114"/><App Id="19" Version="10" Result="100"/><App Id="1A" Version="10" Result="114"/><App Id="1B" Version="10" Result="114"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1B937:Elitegroup Computer Systems Co Ltd
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Wednesday, July 28, 2010 11:56 PM

Answers

  • Hello eltonwitt,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Publisher 2002 - 100 Genuine
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Right now the computer has a nongenuine installation of Office XP Professional w/Front Page.  This particular installation was done with a very widely pirated product key which has been blocked from further use by Microsoft.

    What verison and edition of Office is listed on your eOpen paperwork?  Without revealing the product key issued to your organization, can you tell us if your product key ends in TBBBG?  The product key of the installed Office does end in TBBBG, so if your eOpen Agreement is for Office XP Pro w/Front Page and the product key issued to your organization does not end in TBBBG, then your Office installations could be reporting as nongenuine because the previously genuine product key has been replaced with this nongenuine key.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Thursday, July 29, 2010 3:31 AM