Office 365 Activation issues RRS feed

  • Question

  • Having an issue where users are unable to activate Office 365. Install was done on an image being deployed with SCCM 2012R2 on Windows 7 machines using CTR.  When we run the connectivity analyzer I get the following response:

    A SOAP fault response was received from the Security Token service.

    Reason: The server was unable to process the request due to an internal error. For more information about the error, either turn on IncludeExceptionDetailInFaults (either from

    ServiceBehaviorAttribute or from the <serviceDebug> configuration behavior) on the server in order to send the exception information back to the client, or turn on tracing as per the

    Microsoft .NET Framework SDK documentation and inspect the server trace logs.

    Code: s:Receiver

    Subcode: a:InternalServiceFault

    Users ARE able to access the portal using SSO with federated services using ADFS 3.0 on Windows Server 2012 R2 with proxies on Windows Server 2012 R2 and Dirsync running consistently with no errors on Windows Server 2012 R2.  AD is at Forest and Domain functional levels of Windows 2003.


    Friday, February 21, 2014 5:13 PM


  • Fixed it, found out the password on the user account did not meet complexity requirements.


    • Proposed as answer by Denis Cooper Friday, February 21, 2014 5:17 PM
    • Marked as answer by TBeam1 Friday, February 21, 2014 5:21 PM
    Friday, February 21, 2014 5:17 PM

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