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Can't use "Windows Product Key Update Tool" RRS feed

  • Question

  • "This application must be run on a supported version of the Windows XP operating system"

     

    When I try to install some of my games such as World of Warcraft my computer reboots and when I start it tells me to install that tool but it won't let me. Sometime last year or the year before I downloaded a Beta for a game and after that I got a rundll error that hasn't gone away since. I assume this is the problem and I want to know how to fix it. It also won't let me change my Wallpaper themes.

    Tuesday, January 4, 2011 1:18 PM

Answers

  • Hello DarkQueenNyx,

    The Product Key Updater is not programmed to work on XP Media Center Edition, which is what you have on your HP computer according to the mgadiag report.  That's why it's telling you "This application must be run on a supported version of the Windows XP operating system."

    You wrote, "...when I start it tells me to install that tool but it won't let me..."  I can't imagine any circumstance were the operating system would instruct you to run the Product Key Updater.

    I would suggest seeking assistance in a general XP forum such as http://social.answers.microsoft.com/Forums/en-US/xprepair/threads?filter=alltypes

    • Marked as answer by Darin Smith MS Thursday, January 20, 2011 12:53 AM
    Wednesday, January 5, 2011 2:43 PM
  • "DarkQueenNyx" wrote in message news:327c20d2-0e74-4336-b15d-ecbe819c9e6f...

    It told me after I sent the error report...hmm so how do I stop my computer from crashing when it trys to install digital copies of games or updates them. I have the problem with Starcraft 2, WoW, and League of Legends.

     

    I spelled the dll error right and I have RegCure. I guess I will have to try something else for that.


    'I have RegCure' - that explains a LOT!
    please UNDO any changes it's made - then uninstall it.
    Registry cleaners do a lot more damage than the 'problems' they are supposed to solve - which are usually not problems at all.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Thursday, January 20, 2011 12:51 AM
    Thursday, January 6, 2011 6:16 PM
    Moderator

All replies

  • "DarkQueenNyx" wrote in message news:1bd46f55-0fce-4fe6-8380-a2d39c3dc1bd...

    "This application must be run on a supported version of the Windows XP operating system"

     

    When I try to install some of my games such as World of Warcraft my computer reboots and when I start it tells me to install that tool but it won't let me. Sometime last year or the year before I downloaded a Beta for a game and after that I got a rundll error that hasn't gone away since. I assume this is the problem and I want to know how to fix it. It also won't let me change my Wallpaper themes.


    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     
    I suspect that the Beta software has tampered with some system files, and then expired - what was it? Have you uninstalled it?

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, January 4, 2011 2:04 PM
    Moderator
  • It was the Dawn of War 2 beta. I am not 100% sure if I uninstalled it but I don't see it in add/remove programs. The RUNDLL error called C:\WINDOWS\Amumediqatarive.dll

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-9TCCK-JPCBM-B2FQ8
    Windows Product Key Hash: B/IohRcCzV6LJrex8WpCdnxgTvg=
    Windows Product ID: 76487-OEM-2211906-00803
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.med
    ID: {D80B3BC5-56A3-49A1-B233-31E667A3BBD2}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.7.18.5
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D80B3BC5-56A3-49A1-B233-31E667A3BBD2}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.med</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B2FQ8</PKey><PID>76487-OEM-2211906-00803</PID><PIDType>2</PIDType><SID>S-1-5-21-408030725-3436465494-50898650</SID><SYSTEM><Manufacturer>HP Pavilion 061</Manufacturer><Model>ER890AA-ABA a1410n</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 3.11</Version><SMBIOSVersion major="2" minor="4"/><Date>20060919000000.000000+000</Date><SLPBIOS>HP PAVILION</SLPBIOS></BIOS><HWID>0B1A3F870184CE76</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Hewlett-Packard Company</name><model>HP Pavilion</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.7.18.5"/><File Name="WgaLogon.dll" Version="1.7.18.5"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1E0D3:Compaq Computer Corporation|1E0D3:Compaq Computer Corporation|1E0D3:Hewlett-Packard Company|1005F:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: HP PAVILION

    OEM Activation 2.0 Data-->
    N/A


    Wednesday, January 5, 2011 2:30 PM
  • Hello DarkQueenNyx,

    The Product Key Updater is not programmed to work on XP Media Center Edition, which is what you have on your HP computer according to the mgadiag report.  That's why it's telling you "This application must be run on a supported version of the Windows XP operating system."

    You wrote, "...when I start it tells me to install that tool but it won't let me..."  I can't imagine any circumstance were the operating system would instruct you to run the Product Key Updater.

    I would suggest seeking assistance in a general XP forum such as http://social.answers.microsoft.com/Forums/en-US/xprepair/threads?filter=alltypes

    • Marked as answer by Darin Smith MS Thursday, January 20, 2011 12:53 AM
    Wednesday, January 5, 2011 2:43 PM
  • "Dan at IT Associates" wrote in message news:973b5aeb-0fc0-4ce8-9558-f00f61ad5da1...

    Hello DarkQueenNyx,

    The Product Key Updater is not programmed to work on XP Media Center Edition, which is what you have on your HP computer according to the mgadiag report.  That's why it's telling you "This application must be run on a supported version of the Windows XP operating system."

    You wrote, "...when I start it tells me to install that tool but it won't let me..."  I can't imagine any circumstance were the operating system would instruct you to run the Product Key Updater.

    I would suggest seeking assistance in a general XP forum such as http://social.answers.microsoft.com/Forums/en-US/xprepair/threads?filter=alltypes


    I second that notion :)
    Also -I ran a quick search on 'Amumediqatarive.dll' and found nothing. I assume from that, that the file is likely to be a malware file, or you typed it wrong.
     I'd suggest running a good Anti-Virus and a good anti-Spyware scanner over the computer before attempting to fix the problem (any of the bigger AV makers should be OK, and I recommend Malwarebytes Anti-Malware for the other - www.malwarebytes.org) make sure that you have new definitions for all AV and AM programs before use, as there are a lot of new threats emerging.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, January 5, 2011 9:24 PM
    Moderator
  • It told me after I sent the error report...hmm so how do I stop my computer from crashing when it trys to install digital copies of games or updates them. I have the problem with Starcraft 2, WoW, and League of Legends.

     

    I spelled the dll error right and I have RegCure. I guess I will have to try something else for that.

    Thursday, January 6, 2011 2:15 PM
  • "DarkQueenNyx" wrote in message news:327c20d2-0e74-4336-b15d-ecbe819c9e6f...

    It told me after I sent the error report...hmm so how do I stop my computer from crashing when it trys to install digital copies of games or updates them. I have the problem with Starcraft 2, WoW, and League of Legends.

     

    I spelled the dll error right and I have RegCure. I guess I will have to try something else for that.


    'I have RegCure' - that explains a LOT!
    please UNDO any changes it's made - then uninstall it.
    Registry cleaners do a lot more damage than the 'problems' they are supposed to solve - which are usually not problems at all.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Thursday, January 20, 2011 12:51 AM
    Thursday, January 6, 2011 6:16 PM
    Moderator
  • I had the free version of regcure for awhile, I just started using it to clean up the registry. What if the problem persists even after I change things back and uninstall it?
    Saturday, January 8, 2011 6:28 PM
  • "DarkQueenNyx" wrote in message news:b151ee0a-0401-40dc-a91d-98d9948ec67b...
    I had the free version of regcure for awhile, I just started using it to clean up the registry. What if the problem persists even after I change things back and uninstall it?

    Then you're no worse off than you were before you started - and possibly a lot better off than you are now.
    Once you've undone the changes, run MalwareBytes and see what it finds.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, January 8, 2011 10:40 PM
    Moderator
  • No further replys from the Original Poster.

    I assume the posts from Noel or Dan resolve the issue.


    Darin MS
    Thursday, January 20, 2011 12:52 AM