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Office 2007 Student Version now says I have an invalid license when I go online to get a template RRS feed

  • Question

  • Hi,

     

    Office 2007 Student Version now says I have an invalid license when I go online to get a template.

     

    The Compaq machine came with the Office 2007 Student trial version and I purchased the full Office 2007 Student version and converted it successfully and registered the applications successfully. I have not had any trouble with Office until now when I tried to go online and get a template. The WGA said that my Office 2007 Student was not legal.

     

    I am running Vista Home Basic with all the latest security and other patches installed.

     

    What do I do to fix this?

     

    Dusty

     

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-GD2PK-BD3R2-44MV3
    Windows Product Key Hash: f7FPE6g/CLFmnJ4E6GbEU9Xn1sA=
    Windows Product ID: 89572-OEM-7332166-00021
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.002
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {D6D21A2A-8A13-4A94-B18C-08450CB3E37B}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071009-1548
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 104 Unknown PID
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-152-80070002_7E90FEE8-175-80070002_77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-818-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D6D21A2A-8A13-4A94-B18C-08450CB3E37B}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010300.0.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-44MV3</PKey><PID>89572-OEM-7332166-00021</PID><PIDType>2</PIDType><SID>S-1-5-21-704744626-3416807949-835541436</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Presario C500 (RQ334UA#ABA)       </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.12</Version><SMBIOSVersion major="2" minor="4"/><Date>20061220000000.000000+000</Date></BIOS><HWID>34333507018400DE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>104</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>42B10B025FBF778</Val><Hash>JiFSFVsclypp81CInoPwoz13jis=</Hash><Pid>81605-956-1856474-65375</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>104</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>0</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

     

    Thursday, February 7, 2008 1:57 AM

Answers

  • Hello Dusty,

     

    To add to Carey's post, it appears you are receiving a PID 104 error which is typically associated with a beta/trial version of Office which is currently installed on your system.  At the bottom of your diagnostic information you can see your system is showing you have Microsoft Office Professional 2007 & Microsoft Office Home and Student 2007 installed.  You will need to uninstall the trial version which you can do by following Carey's advice, however in Vista I believe it is called "Programs" in Control Panel from which you can uninstall the trial.  If you are unable to remove the trial version then please look @ the following Knowledge Base (KB) article http://support.microsoft.com/kb/928218/en-us. Here you will find detailed instructions for removing beta and trail release versions of Office Suite 2007 or program.

     

    Important:  This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

    How to back up and restore the registry in Windows XP and Windows Vista” http://support.microsoft.com/kb/322756/

     

    Thank you,

    Matt Prall, MS
    OGA Forum Manager

    Thursday, February 7, 2008 4:31 PM

All replies

  • 1. Click Start, and then click Control Panel.
    2. Double-click Add or Remove Programs.
    3. Click Microsoft Office Edition 2007, and then click Change.

    Note In this option, Edition represents the Microsoft Office edition that is installed on the computer.
    4. In the Microsoft Office Edition 2007 dialog box, click Add or Remove Features, and then click Continue.
    5. Expand the program that you want to customize, click the icon to the left of the feature name, and then click one of the following installation options, as appropriate:
    To install a feature immediately, click Run from My Computer.
    To install a feature and all its subfeatures immediately, click Run all from My Computer.

    Thursday, February 7, 2008 5:07 AM
  • Hello Dusty,

     

    To add to Carey's post, it appears you are receiving a PID 104 error which is typically associated with a beta/trial version of Office which is currently installed on your system.  At the bottom of your diagnostic information you can see your system is showing you have Microsoft Office Professional 2007 & Microsoft Office Home and Student 2007 installed.  You will need to uninstall the trial version which you can do by following Carey's advice, however in Vista I believe it is called "Programs" in Control Panel from which you can uninstall the trial.  If you are unable to remove the trial version then please look @ the following Knowledge Base (KB) article http://support.microsoft.com/kb/928218/en-us. Here you will find detailed instructions for removing beta and trail release versions of Office Suite 2007 or program.

     

    Important:  This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

    How to back up and restore the registry in Windows XP and Windows Vista” http://support.microsoft.com/kb/322756/

     

    Thank you,

    Matt Prall, MS
    OGA Forum Manager

    Thursday, February 7, 2008 4:31 PM