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CRM Email Queue Keep Getting Stuck RRS feed

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    Hello,

    We are using email router for CRM 2013 On-Premise. We set up different mailboxes associated with a queue. So that when there's internal/external emails coming to that mailbox, it will create email activities in CRM.

    We noticed that there are some delay in getting the emails in, sometimes can take hours or days. The problem sometimes resolved until I restarted the Email Router service in the CRM server.

    I turned on error trace and there are a lot of error messages related to email. Not sure this could prevent the email router to stop working... Below is some of the error messages. These errors occurred within pretty small timeframe...

    Any idea is appreciated. Thanks.

    -tri

    Crm Exception: Message: An unexpected error occurred., ErrorCode: -2147220970, InnerException: System.InvalidCastException: Specified cast is not valid.
   at Microsoft.Crm.Common.ObjectModel.EmailService.IdentifyDirection(String messageId, Boolean direction, Entity emailDeltaEntity)
   at Microsoft.Crm.Common.ObjectModel.EmailService.Deliver(Boolean userPromote, Guid emailId, String messageId, String subject, String from, String to, String cc, String bcc, DateTime receivedOn, String submittedBy, String importance, String body, BusinessEntityCollection attachments, Guid campaignResponseId, Entity emailDeltaEntity, ExecutionContext context, Boolean validateBeforeDeliver)
   at Microsoft.Crm.Common.ObjectModel.EmailService.DeliverPromote(Guid emailId, String messageId, String subject, String from, String to, String cc, String bcc, DateTime receivedOn, String submittedBy, String importance, String body, Entity extraProperties, BusinessEntityCollection attachments, ExecutionContext context)
[2015-05-11 07:05:51.082] Process: w3wp |Organization:d190d7b5-e9c4-4aee-913c-47ef07ddf552 |Thread:   29 |Category: Platform |User: ba7b8529-9db0-e211-b4f5-78e3b511a6f7 |Level: Error |ReqId: 84ea90ff-0375-4ddd-afe3-8fe786949a5e | MessageProcessor.Execute  ilOffset = 0x1C5
	at MessageProcessor.Execute(PipelineExecutionContext context)  ilOffset = 0x1C5
	at InternalMessageDispatcher.Execute(PipelineExecutionContext context)  ilOffset = 0xE4
	at ExternalMessageDispatcher.ExecuteInternal(IInProcessOrganizationServiceFactory serviceFactory, IPlatformMessageDispatcherFactory dispatcherFactory, String messageName, String requestName, Int32 primaryObjectTypeCode, Int32 secondaryObjectTypeCode, ParameterCollection fields, CorrelationToken correlationToken, CallerOriginToken originToken, UserAuth userAuth, Guid callerId, Guid transactionContextId, Int32 invocationSource, Nullable`1 requestId, Version endpointVersion)  ilOffset = 0x16E
	at OrganizationSdkServiceInternal.ExecuteRequest(OrganizationRequest request, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType, UserAuth userAuth, Guid targetUserId, OrganizationContext context, Boolean returnResponse, Boolean checkAdminMode)  ilOffset = 0x1F1
	at OrganizationSdkServiceInternal.ExecuteRequest(OrganizationRequest request, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType, Boolean checkAdminMode)  ilOffset = 0x2D
	at OrganizationSdkServiceInternal.Execute(OrganizationRequest request, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType, Boolean checkAdminMode)  ilOffset = 0x26
	at OrganizationSdkService.Execute(OrganizationRequest request)  ilOffset = 0xD
	at   ilOffset = 0xFFFFFFFF
	at SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)  ilOffset = 0x241
	at DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)  ilOffset = 0x100
	at ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)  ilOffset = 0x48
	at MessageRpc.Process(Boolean isOperationContextSet)  ilOffset = 0x62
	at Wrapper.Resume(Boolean& alreadyResumedNoLock)  ilOffset = 0x1B
	at ThreadBehavior.SynchronizationContextStartCallback(Object state)  ilOffset = 0x0
	at ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)  ilOffset = 0x70
	at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)  ilOffset = 0x4
	at QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()  ilOffset = 0x0
	at ThreadPoolWorkQueue.Dispatch()  ilOffset = 0xA2
>MessageProcessor fail to process message 'DeliverPromote' for 'email'.
[2015-05-11 07:05:51.083] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread:   29 |Category: Platform |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId: 84ea90ff-0375-4ddd-afe3-8fe786949a5e | ExceptionConverter.ConvertToFault  ilOffset = 0x69
	at ExceptionConverter.ConvertToFault(Exception exception)  ilOffset = 0x69
	at ExceptionConverter.TryConvertToFaultExceptionInternal(Exception exception, Boolean createNewFaultException, FaultException`1& faultException)  ilOffset = 0x6D
	at FaultHelper.ConvertToFault(Exception exception)  ilOffset = 0x0
	at OrganizationSdkServiceInternal.Execute(OrganizationRequest request, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType, Boolean checkAdminMode)  ilOffset = 0x26
	at OrganizationSdkService.Execute(OrganizationRequest request)  ilOffset = 0xD
	at   ilOffset = 0xFFFFFFFF
	at SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)  ilOffset = 0x241
	at DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)  ilOffset = 0x100
	at ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)  ilOffset = 0x48
	at MessageRpc.Process(Boolean isOperationContextSet)  ilOffset = 0x62
	at Wrapper.Resume(Boolean& alreadyResumedNoLock)  ilOffset = 0x1B
	at ThreadBehavior.SynchronizationContextStartCallback(Object state)  ilOffset = 0x0
	at ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)  ilOffset = 0x70
	at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)  ilOffset = 0x4
	at QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()  ilOffset = 0x0
	at ThreadPoolWorkQueue.Dispatch()  ilOffset = 0xA2
>UNEXPECTED: no fault?
[2015-05-11 07:05:51.084] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread:   29 |Category: Platform |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId: 84ea90ff-0375-4ddd-afe3-8fe786949a5e | ExceptionConverter.ConvertMessageAndErrorCode  ilOffset = 0x23B
	at ExceptionConverter.ConvertMessageAndErrorCode(Exception exception, Int32& errorCode)  ilOffset = 0x23B
	at ExceptionConverter.ToSingleFaultOther(Exception exception)  ilOffset = 0x2B
	at ExceptionConverter.ToSingleFaultUnTyped(Exception exception)  ilOffset = 0x3A
	at ExceptionConverter.ConvertToFault(Exception exception)  ilOffset = 0x69
	at ExceptionConverter.TryConvertToFaultExceptionInternal(Exception exception, Boolean createNewFaultException, FaultException`1& faultException)  ilOffset = 0x6D
	at FaultHelper.ConvertToFault(Exception exception)  ilOffset = 0x0
	at OrganizationSdkServiceInternal.Execute(OrganizationRequest request, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType, Boolean checkAdminMode)  ilOffset = 0x26
	at OrganizationSdkService.Execute(OrganizationRequest request)  ilOffset = 0xD
	at   ilOffset = 0xFFFFFFFF
	at SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)  ilOffset = 0x241
	at DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)  ilOffset = 0x100
	at ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)  ilOffset = 0x48
	at MessageRpc.Process(Boolean isOperationContextSet)  ilOffset = 0x62
	at Wrapper.Resume(Boolean& alreadyResumedNoLock)  ilOffset = 0x1B
	at ThreadBehavior.SynchronizationContextStartCallback(Object state)  ilOffset = 0x0
	at ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)  ilOffset = 0x70
	at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)  ilOffset = 0x4
	at QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()  ilOffset = 0x0
	at ThreadPoolWorkQueue.Dispatch()  ilOffset = 0xA2
>System.InvalidCastException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #6F816C38: System.InvalidCastException: Specified cast is not valid.
>   at Microsoft.Crm.Common.ObjectModel.EmailService.IdentifyDirection(String messageId, Boolean direction, Entity emailDeltaEntity)
>   at Microsoft.Crm.Common.ObjectModel.EmailService.Deliver(Boolean userPromote, Guid emailId, String messageId, String subject, String from, String to, String cc, String bcc, DateTime receivedOn, String submittedBy, String importance, String body, BusinessEntityCollection attachments, Guid campaignResponseId, Entity emailDeltaEntity, ExecutionContext context, Boolean validateBeforeDeliver)
>   at Microsoft.Crm.Common.ObjectModel.EmailService.DeliverPromote(Guid emailId, String messageId, String subject, String from, String to, String cc, String bcc, DateTime receivedOn, String submittedBy, String importance, String body, Entity extraProperties, BusinessEntityCollection attachments, ExecutionContext context)
[2015-05-11 07:06:01.949] Process: w3wp |Organization:d190d7b5-e9c4-4aee-913c-47ef07ddf552 |Thread:   47 |Category: Exception |User: ba7b8529-9db0-e211-b4f5-78e3b511a6f7 |Level: Error |ReqId: e18d4150-6f84-4950-9716-8f25d0674d62 | CrmException..ctor  ilOffset = 0x7
	at CrmException..ctor(String message, Exception innerException, Int32 errorCode, Boolean isFlowControlException)  ilOffset = 0x7
	at CrmException..ctor(String message, Int32 errorCode)  ilOffset = 0x5
	at SecurityLibrary.ThrowCrmSecurityException(SecurityPrincipal principal, Guid privilegeId, Int32 errorCode, ExecutionContext context)  ilOffset = 0x6B
	at SecurityLibrary.CheckPrivilege(SecurityPrincipal principal, Guid privilege, ExecutionContext context)  ilOffset = 0x66
	at AddressManager.GetOwnerCandidate(AddressEntry addressEntry)  ilOffset = 0x50
	at AddressResolver.BuildResolvedAddressEntry(AddressCategory category, BusinessEntity businessEntity, Guid& objectId, Boolean active, String emailAddressMatched)  ilOffset = 0x58
	at AddressResolver.GetPrunedList(BusinessEntityCollection responseCollection, AddressCategory category, Hashtable removeDuplicateFilter)  ilOffset = 0x6B
	at AddressResolver.DoResolve(AddressEntry[] addressEntriesToResolve, Int32[] objectTypes, Boolean matchPartialEmailAddresses)  ilOffset = 0x70
	at AddressManager.ResolveToAll(AddressEntry[] addressEntries, Int32[] entityList)  ilOffset = 0x13
	at EmailService.Deliver(Boolean userPromote, Guid emailId, String messageId, String subject, String from, String to, String cc, String bcc, DateTime receivedOn, String submittedBy, String importance, String body, BusinessEntityCollection attachments, Guid campaignResponseId, Entity emailDeltaEntity, ExecutionContext context, Boolean validateBeforeDeliver)  ilOffset = 0x70
	at EmailService.DeliverPromote(Guid emailId, String messageId, String subject, String from, String to, String cc, String bcc, DateTime receivedOn, String submittedBy, String importance, String body, Entity extraProperties, BusinessEntityCollection attachments, ExecutionContext context)  ilOffset = 0x1C1
	at RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)  ilOffset = 0xFFFFFFFF
	at RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)  ilOffset = 0x25
	at RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)  ilOffset = 0xCF
	at LogicalMethodInfo.Invoke(Object target, Object[] values)  ilOffset = 0x4F
	at InternalOperationPlugin.Execute(IServiceProvider serviceProvider)  ilOffset = 0x57
	at V5PluginProxyStep.ExecuteInternal(PipelineExecutionContext context)  ilOffset = 0x200
	at VersionedPluginProxyStepBase.Execute(PipelineExecutionContext context)  ilOffset = 0x65
	at Pipeline.Execute(PipelineExecutionContext context)  ilOffset = 0x65
	at MessageProcessor.Execute(PipelineExecutionContext context)  ilOffset = 0x1C5
	at InternalMessageDispatcher.Execute(PipelineExecutionContext context)  ilOffset = 0xE4
	at ExternalMessageDispatcher.ExecuteInternal(IInProcessOrganizationServiceFactory serviceFactory, IPlatformMessageDispatcherFactory dispatcherFactory, String messageName, String requestName, Int32 primaryObjectTypeCode, Int32 secondaryObjectTypeCode, ParameterCollection fields, CorrelationToken correlationToken, CallerOriginToken originToken, UserAuth userAuth, Guid callerId, Guid transactionContextId, Int32 invocationSource, Nullable`1 requestId, Version endpointVersion)  ilOffset = 0x16E
	at OrganizationSdkServiceInternal.ExecuteRequest(OrganizationRequest request, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType, UserAuth userAuth, Guid targetUserId, OrganizationContext context, Boolean returnResponse, Boolean checkAdminMode)  ilOffset = 0x1F1
	at OrganizationSdkServiceInternal.ExecuteRequest(OrganizationRequest request, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType, Boolean checkAdminMode)  ilOffset = 0x2D
	at OrganizationSdkServiceInternal.Execute(OrganizationRequest request, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType, Boolean checkAdminMode)  ilOffset = 0x26
	at OrganizationSdkService.Execute(OrganizationRequest request)  ilOffset = 0xD
	at   ilOffset = 0xFFFFFFFF
	at SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)  ilOffset = 0x241
	at DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)  ilOffset = 0x100
	at ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)  ilOffset = 0x48
	at MessageRpc.Process(Boolean isOperationContextSet)  ilOffset = 0x62
	at Wrapper.Resume(Boolean& alreadyResumedNoLock)  ilOffset = 0x1B
	at ThreadBehavior.SynchronizationContextStartCallback(Object state)  ilOffset = 0x0
	at ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)  ilOffset = 0x70
	at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)  ilOffset = 0x4
	at QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()  ilOffset = 0x0
	at ThreadPoolWorkQueue.Dispatch()  ilOffset = 0xA2

Violation of PRIMARY KEY constraint 'PK_EmailBase'. Cannot insert duplicate key in object 'dbo.EmailBase'. The duplicate key value is (b2bbe4d1-e0ed-e411-80de-00505697533c).
The statement has been terminated.
The statement has been terminated.
   at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection, Action`1 wrapCloseInAction)
   at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj, Boolean callerHasConnectionLock, Boolean asyncClose)
   at System.Data.SqlClient.TdsParser.TryRun(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj, Boolean& dataReady)
   at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString)
   at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async, Int32 timeout, Task& task, Boolean asyncWrite, SqlDataReader ds)
   at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, TaskCompletionSource`1 completion, Int32 timeout, Task& task, Boolean asyncWrite)
   at System.Data.SqlClient.SqlCommand.InternalExecuteNonQuery(TaskCompletionSource`1 completion, String methodName, Boolean sendToPipe, Int32 timeout, Boolean asyncWrite)
   at System.Data.SqlClient.SqlCommand.ExecuteNonQuery()
   at Microsoft.Crm.CrmDbConnection.InternalExecuteWithRetry[TResult](Func`1 ExecuteMethod, IDbCommand command)
   at Microsoft.Crm.CrmDbConnection.InternalExecuteNonQuery(IDbCommand command, Boolean capturePerfTrace)
   at Microsoft.Crm.CrmDbConnection.ExecuteNonQuery(IDbCommand command, Boolean impersonate, Boolean capturePerfTrace)
   at Microsoft.Crm.BusinessEntities.BusinessProcessObject.ExecuteNonQuery(IDbCommand command, ISqlExecutionContext context)
ClientConnectionId:ae2c1be4-ffff-4954-a52b-35c704888df5
[2015-05-11 07:06:01.982] Process: w3wp |Organization:d190d7b5-e9c4-4aee-913c-47ef07ddf552 |Thread:   47 |Category: Exception |User: ba7b8529-9db0-e211-b4f5-78e3b511a6f7 |Level: Error |ReqId: e18d4150-6f84-4950-9716-8f25d0674d62 | CrmException..ctor  ilOffset = 0x7
	at CrmException..ctor(String message, Exception innerException, Int32 errorCode, Boolean isFlowControlException)  ilOffset = 0x7
	at CrmException..ctor(String message, Int32 errorCode)  ilOffset = 0x5
	at BusinessProcessObject.DbCreate(IBusinessEntity entity, ExecutionContext context)  ilOffset = 0x28
	at BusinessProcessObject.DoCreate(IBusinessEntity entity, ExecutionContext context)  ilOffset = 0x1C1
	at RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)  ilOffset = 0xFFFFFFFF
	at RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)  ilOffset = 0x25
	at RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)  ilOffset = 0xCF
	at LogicalMethodInfo.Invoke(Object target, Object[] values)  ilOffset = 0x4F
	at InternalOperationPlugin.Execute(IServiceProvider serviceProvider)  ilOffset = 0x57
	at V5PluginProxyStep.ExecuteInternal(PipelineExecutionContext context)  ilOffset = 0x200
	at VersionedPluginProxyStepBase.Execute(PipelineExecutionContext context)  ilOffset = 0x65
	at Pipeline.Execute(PipelineExecutionContext context)  ilOffset = 0x65
	at MessageProcessor.Execute(PipelineExecutionContext context)  ilOffset = 0x1C5
	at InternalMessageDispatcher.Execute(PipelineExecutionContext context)  ilOffset = 0xE4
	at ExtensiblePlatformMessageDispatcher.Execute(PipelineExecutionContext pluginContext)  ilOffset = 0x0
	at ExtensiblePlatformMessageDispatcher.CreateWithInvocationSource(BusinessEntity entity, Int32 invocationSource, ExecutionContext context)  ilOffset = 0xB4
	at BusinessProcessObject.Create(IBusinessEntity entity, ExecutionContext context)  ilOffset = 0x54
	at GenericActivityServiceBase.Create(IBusinessEntity entity, ExecutionContext context)  ilOffset = 0xA1
	at CommunicationActivityServiceBase.Create(IBusinessEntity entity, ExecutionContext context)  ilOffset = 0x1A
	at EmailService.SetRecipientsAddAdditionalAttributeAndCreate(AddressEntry[][] allResolvedAddressEntries, Email email, Entity emailDeltaEntity, String traceSubject, ExecutionContext context)  ilOffset = 0x1DA
	at EmailService.Deliver(Boolean userPromote, Guid emailId, String messageId, String subject, String from, String to, String cc, String bcc, DateTime receivedOn, String submittedBy, String importance, String body, BusinessEntityCollection attachments, Guid campaignResponseId, Entity emailDeltaEntity, ExecutionContext context, Boolean validateBeforeDeliver)  ilOffset = 0x524
	at EmailService.DeliverPromote(Guid emailId, String messageId, String subject, String from, String to, String cc, String bcc, DateTime receivedOn, String submittedBy, String importance, String body, Entity extraProperties, BusinessEntityCollection attachments, ExecutionContext context)  ilOffset = 0x1C1
	at RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)  ilOffset = 0xFFFFFFFF
	at RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)  ilOffset = 0x25
	at RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)  ilOffset = 0xCF
	at LogicalMethodInfo.Invoke(Object target, Object[] values)  ilOffset = 0x4F
	at InternalOperationPlugin.Execute(IServiceProvider serviceProvider)  ilOffset = 0x57
	at V5PluginProxyStep.ExecuteInternal(PipelineExecutionContext context)  ilOffset = 0x200
	at VersionedPluginProxyStepBase.Execute(PipelineExecutionContext context)  ilOffset = 0x65
	at Pipeline.Execute(PipelineExecutionContext context)  ilOffset = 0x65
	at MessageProcessor.Execute(PipelineExecutionContext context)  ilOffset = 0x1C5
	at InternalMessageDispatcher.Execute(PipelineExecutionContext context)  ilOffset = 0xE4
	at ExternalMessageDispatcher.ExecuteInternal(IInProcessOrganizationServiceFactory serviceFactory, IPlatformMessageDispatcherFactory dispatcherFactory, String messageName, String requestName, Int32 primaryObjectTypeCode, Int32 secondaryObjectTypeCode, ParameterCollection fields, CorrelationToken correlationToken, CallerOriginToken originToken, UserAuth userAuth, Guid callerId, Guid transactionContextId, Int32 invocationSource, Nullable`1 requestId, Version endpointVersion)  ilOffset = 0x16E
	at OrganizationSdkServiceInternal.ExecuteRequest(OrganizationRequest request, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType, UserAuth userAuth, Guid targetUserId, OrganizationContext context, Boolean returnResponse, Boolean checkAdminMode)  ilOffset = 0x1F1
	at OrganizationSdkServiceInternal.ExecuteRequest(OrganizationRequest request, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType, Boolean checkAdminMode)  ilOffset = 0x2D
	at OrganizationSdkServiceInternal.Execute(OrganizationRequest request, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType, Boolean checkAdminMode)  ilOffset = 0x26
	at OrganizationSdkService.Execute(OrganizationRequest request)  ilOffset = 0xD
	at   ilOffset = 0xFFFFFFFF
	at SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)  ilOffset = 0x241
	at DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)  ilOffset = 0x100
	at ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)  ilOffset = 0x48
	at MessageRpc.Process(Boolean isOperationContextSet)  ilOffset = 0x62
	at Wrapper.Resume(Boolean& alreadyResumedNoLock)  ilOffset = 0x1B
	at ThreadBehavior.SynchronizationContextStartCallback(Object state)  ilOffset = 0x0
	at ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)  ilOffset = 0x70
	at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)  ilOffset = 0x4
	at QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()  ilOffset = 0x0
	at ThreadPoolWorkQueue.Dispatch()  ilOffset = 0xA2
>Crm Exception: Message: Cannot insert duplicate key., ErrorCode: -2147220937
[2015-05-11 07:06:01.983] Process: w3wp |Organization:d190d7b5-e9c4-4aee-913c-47ef07ddf552 |Thread:   47 |Category: Platform.Sdk |User: ba7b8529-9db0-e211-b4f5-78e3b511a6f7 |Level: Error |ReqId: e18d4150-6f84-4950-9716-8f25d0674d62 | VersionedPluginProxyStepBase.Execute  ilOffset = 0x65
	at VersionedPluginProxyStepBase.Execute(PipelineExecutionContext context)  ilOffset = 0x65
	at Pipeline.Execute(PipelineExecutionContext context)  ilOffset = 0x65
	at MessageProcessor.Execute(PipelineExecutionContext context)  ilOffset = 0x1C5
	at InternalMessageDispatcher.Execute(PipelineExecutionContext context)  ilOffset = 0xE4
	at ExtensiblePlatformMessageDispatcher.Execute(PipelineExecutionContext pluginContext)  ilOffset = 0x0
	at ExtensiblePlatformMessageDispatcher.CreateWithInvocationSource(BusinessEntity entity, Int32 invocationSource, ExecutionContext context)  ilOffset = 0xB4
	at BusinessProcessObject.Create(IBusinessEntity entity, ExecutionContext context)  ilOffset = 0x54
	at GenericActivityServiceBase.Create(IBusinessEntity entity, ExecutionContext context)  ilOffset = 0xA1
	at CommunicationActivityServiceBase.Create(IBusinessEntity entity, ExecutionContext context)  ilOffset = 0x1A
	at EmailService.SetRecipientsAddAdditionalAttributeAndCreate(AddressEntry[][] allResolvedAddressEntries, Email email, Entity emailDeltaEntity, String traceSubject, ExecutionContext context)  ilOffset = 0x1DA
	at EmailService.Deliver(Boolean userPromote, Guid emailId, String messageId, String subject, String from, String to, String cc, String bcc, DateTime receivedOn, String submittedBy, String importance, String body, BusinessEntityCollection attachments, Guid campaignResponseId, Entity emailDeltaEntity, ExecutionContext context, Boolean validateBeforeDeliver)  ilOffset = 0x524
	at EmailService.DeliverPromote(Guid emailId, String messageId, String subject, String from, String to, String cc, String bcc, DateTime receivedOn, String submittedBy, String importance, String body, Entity extraProperties, BusinessEntityCollection attachments, ExecutionContext context)  ilOffset = 0x1C1
	at RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)  ilOffset = 0xFFFFFFFF
	at RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)  ilOffset = 0x25
	at RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)  ilOffset = 0xCF
	at LogicalMethodInfo.Invoke(Object target, Object[] values)  ilOffset = 0x4F
	at InternalOperationPlugin.Execute(IServiceProvider serviceProvider)  ilOffset = 0x57
	at V5PluginProxyStep.ExecuteInternal(PipelineExecutionContext context)  ilOffset = 0x200
	at VersionedPluginProxyStepBase.Execute(PipelineExecutionContext context)  ilOffset = 0x65
	at Pipeline.Execute(PipelineExecutionContext context)  ilOffset = 0x65
	at MessageProcessor.Execute(PipelineExecutionContext context)  ilOffset = 0x1C5
	at InternalMessageDispatcher.Execute(PipelineExecutionContext context)  ilOffset = 0xE4
	at ExternalMessageDispatcher.ExecuteInternal(IInProcessOrganizationServiceFactory serviceFactory, IPlatformMessageDispatcherFactory dispatcherFactory, String messageName, String requestName, Int32 primaryObjectTypeCode, Int32 secondaryObjectTypeCode, ParameterCollection fields, CorrelationToken correlationToken, CallerOriginToken originToken, UserAuth userAuth, Guid callerId, Guid transactionContextId, Int32 invocationSource, Nullable`1 requestId, Version endpointVersion)  ilOffset = 0x16E
	at OrganizationSdkServiceInternal.ExecuteRequest(OrganizationRequest request, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType, UserAuth userAuth, Guid targetUserId, OrganizationContext context, Boolean returnResponse, Boolean checkAdminMode)  ilOffset = 0x1F1
	at OrganizationSdkServiceInternal.ExecuteRequest(OrganizationRequest request, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType, Boolean checkAdminMode)  ilOffset = 0x2D
	at OrganizationSdkServiceInternal.Execute(OrganizationRequest request, CorrelationToken correlationToken, CallerOriginToken callerOriginToken, WebServiceType serviceType, Boolean checkAdminMode)  ilOffset = 0x26
	at OrganizationSdkService.Execute(OrganizationRequest request)  ilOffset = 0xD
	at   ilOffset = 0xFFFFFFFF
	at SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)  ilOffset = 0x241
	at DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)  ilOffset = 0x100
	at ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)  ilOffset = 0x48
	at MessageRpc.Process(Boolean isOperationContextSet)  ilOffset = 0x62
	at Wrapper.Resume(Boolean& alreadyResumedNoLock)  ilOffset = 0x1B
	at ThreadBehavior.SynchronizationContextStartCallback(Object state)  ilOffset = 0x0
	at ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)  ilOffset = 0x70
	at ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)  ilOffset = 0x4
	at QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()  ilOffset = 0x0
	at ThreadPoolWorkQueue.Dispatch()  ilOffset = 0xA2
>Web Service Plug-in failed in SdkMessageProcessingStepId: {8C3B8615-ECD8-DB11-B397-0019B9204DA9}; EntityName: email; Stage: 30; MessageName: Create; AssemblyName: Microsoft.Crm.Extensibility.InternalOperationPlugin, Microsoft.Crm.ObjectModel, Version=6.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35; ClassName: Microsoft.Crm.Extensibility.InternalOperationPlugin; Exception: Unhandled Exception: System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation.
   at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
   at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
   at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
   at System.Web.Services.Protocols.LogicalMethodInfo.Invoke(Object target, Object[] values)
   at Microsoft.Crm.Extensibility.InternalOperationPlugin.Execute(IServiceProvider serviceProvider)
   at Microsoft.Crm.Extensibility.V5PluginProxyStep.ExecuteInternal(PipelineExecutionContext context)
   at Microsoft.Crm.Extensibility.VersionedPluginProxyStepBase.Execute(PipelineExecutionContext context)
Inner Exception: Microsoft.Crm.BusinessEntities.CrmDuplicateRecordException: Cannot insert duplicate key.
   at Microsoft.Crm.BusinessEntities.BusinessProcessObject.DbCreate(IBusinessEntity entity, ExecutionContext context)
   at Microsoft.Crm.BusinessEntities.BusinessProcessObject.DoCreate(IBusinessEntity entity, ExecutionContext context)

    Monday, May 11, 2015 11:46 PM

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  • Question
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    What version of CRM 2013 are you working on and what is the version of the email router?

    Please check that the versions match.

    Tuesday, January 12, 2016 9:33 AM
  • Question
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    Hi, thanks for your reply.

    Our CRM 2013 version is 6.1.0002.0112

    Our CRM 2013 Email Router is 6.1.0001.0132

    Does this matter or do we need to install something else to our CRM Email Router?

    Thanks,

    -tri

    Tuesday, January 12, 2016 10:01 PM