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Unsupported operating system - error ID:0003-80004005 during restore RRS feed

  • Question

  • I have just received my Laptop computer back from the shop with a new hard drive and new mother board.  I was trying to install Windows Live OneCare, which I have been using for about 2 years, and have had it installed on this computer and my desktop. (2 machines).

    I received this message:  To install Windows live OneCare, yyour computer muist be running Windows Vista or XP with Service Pack 2 (32-bit versions only).  If you are runing Windows XP but have not installed SP2, click "GettingMoreHelp" to learn more about installing WinXP SP2.

    Error ID:0003-80004005

    This doesn't hellp me much... I have Vista 64-bit... what do I need to do... also how will Onecare know that I am reinstalling and Not putting the software on a New machine # 3??

    Wednesday, August 25, 2010 8:44 PM

Answers

  • You should be able to install One Care from here - http://onecare.live.com/standard/en-us/install/addcomputerinstall.htm Since One Care is nearing end of life - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/0000c782-ed1b-4ed3-8afb-87989bb9638c this might be a good time to transition to Microsoft Security Essentials - http://www.microsoft.com/security_essentials/ If you have One care backups to restore you can use this tool without installing One Care - http://social.microsoft.com/Forums/en-US/onecarebackupandrestore/thread/e5d686c8-762b-4b22-bc08-bfb93f911e57

    Jim


    Microsoft MVP Consumer Security - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials

    Thursday, August 26, 2010 1:08 PM
    Moderator

All replies

  • Hi

    These are Supported OS by LiveOne care

    Microsoft Windows XP (Home Edition, Professional, Media Center Edition, or Tablet PC Edition) with Service Pack 2 (SP2) or later, or Windows Vista 32-bit and 64-bit (Home Basic, Home Premium, Business, or Ultimate) operating system (OneCare does not support the Windows Vista Starter, Windows XP Starter, or Windows XP Professional 64-bit operating systems)

    Visit this page for more details.

    http://onecare.live.com/standard/en-us/purchase/sysreq.htm

    Thanks

    Dinesh


    Please vote if my answer helped you.
    Wednesday, August 25, 2010 9:59 PM
  • You should be able to install One Care from here - http://onecare.live.com/standard/en-us/install/addcomputerinstall.htm Since One Care is nearing end of life - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/0000c782-ed1b-4ed3-8afb-87989bb9638c this might be a good time to transition to Microsoft Security Essentials - http://www.microsoft.com/security_essentials/ If you have One care backups to restore you can use this tool without installing One Care - http://social.microsoft.com/Forums/en-US/onecarebackupandrestore/thread/e5d686c8-762b-4b22-bc08-bfb93f911e57

    Jim


    Microsoft MVP Consumer Security - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials

    Thursday, August 26, 2010 1:08 PM
    Moderator
  • You are trying to install OneCare using a CD that does not support Vista x64. Vista x64 support was added in a later version.

    Follow the link Jim provided to do an online install.

    Your LiveID will identify your subscription. You must use the subscription LiveID for the reinstall and new installs/subscriptions are no longer supported.

    I also agree with Jim. Don't bother installing OneCare. Install MSE instead.

    -steve


    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Thursday, August 26, 2010 1:25 PM
    Moderator
  • With the new and free Windows Live OneCare Safety Scanner does it support beta vista/win 7 edition 64 bit OS ? And if not will it ever ? Does Adobe Flash work with 64 bits ? And if not will it ever ? One man said he tried installing to the system above and the Adobe Flash did not work with his 64 bits.
    tony browning
    Friday, August 27, 2010 8:59 AM
  • With the new and free Windows Live OneCare Safety Scanner does it support beta vista/win 7 edition 64 bit OS ? And if not will it ever ? Does Adobe Flash work with 64 bits ? And if not will it ever ? One man said he tried installing to the system above and the Adobe Flash did not work with his 64 bits.
    tony browning

    Wrong place, Tony. The Safety Scanner forums can be found here: 

    Safety Center Community

    http://boards.msn.com/safetyboards/board.aspx?BoardID=225

    Navigate to the Safety Scanner using your 32 bit version of IE, not the 64 bit version. The 64 bit OE is supported.

    Contact Adobe regarding Flash or any of their other products.

    -steve


    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Friday, August 27, 2010 1:22 PM
    Moderator