window xp not genuine RRS feed

  • Question

  • I bought this computer two years ago and why is it that now you are sending me the windows of non genuine software and what can i do to resolve it because i click resolve now several times but no signal

    Wednesday, December 19, 2007 5:01 PM


  • Good Morning Sule,


    Thank you for visiting the Windows Genuine Advantage (WGA) forum. Please share more with me regarding your computer. Below are some questions questions as well as performing a Diagnostic Test which will help me analyze what could be causing your problem/s. 


    -  Did you purchase the computer brand new, used, @ an auction, off the internet or how?


    -  Is the computer a commercial built system or was the system custom built by a local shop? 


    - Do you have all the original software which was originally installed on the computer @ the time of purchase.


    - Last has the computer ever been turned in for repairs? 


            Next please download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum. The Diagnostic results will allow us to see what you are currently experiencing. Then we can analyze what may be causing your problem so can begin to forumulate a resolution.


    Step 2 is tell us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.


    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally

    identify you and can be fully reviewed, by you, before being posted.


    Thank you,


    Stephen Holm, MS

    Wednesday, December 19, 2007 5:19 PM