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Unable to modify Timeout value in a process

Question
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Hi!
I have a timeout set to wait 24 hrs before performing additional actions. I would like to modify the the timeout value, but CRM 2011 is not allowing me to do so (which is odd, because CRM 4.0 would allow the change). If I click on the step to modify the value, none of the picklists appear correctly...
The only value I can see under the entities picklist is the local value for the process. The timeout option doesn't show under the 2nd picklist. etc.
I used the clear button, which does clear the form, but it still doesn't allow me to re-set the criteria.
My only option seems to be to delete the step and then re-add it. This is not viable though... I do not want to have to recreate all of the sub-steps each time I need to modify the value (e.g. if I want to set the value to 1 minute to do testing, it defeats the purpose if I have to delete all the substeps and recreate them - because then I would have to re-test).
I've seen other posts about this, so I know it's not just my environment. However, I haven't seen any resolution.
Help! :)
Friday, August 16, 2013 1:24 AM
All replies
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Hi Irose73,
Refer the links,
http://mscrmbasics.blogspot.in/2013/03/crm-2011-how-to-use-waittimeout-in.html
http://www.powerobjects.com/blog/2012/10/12/time-condition-based-workflows-in-crm-2011/
http://www.powerobjects.com/blog/2012/11/06/multiple-waiting-workflows-wait-conditions-and-timeouts/
I hope this will helps your requirement.
-Sreenivasulu
Friday, August 16, 2013 3:58 AM -
Hi Sreenivasulu,
I know the difference between waits and timeouts and when to use them. That wasn't my question.
My question is how to edit a timeout condition that had been previously set to a different value.
e.g. If I have a process that is set to timeout 24 hrs before continuing to process, how can I change the timeout value to 48 hrs without deleting the step and re-adding it?
Friday, August 16, 2013 1:45 PM -
Hi Irose73,
Have you tried to delete and recreate the clause (not the whole step, just the timeout clause)? Click on the "24 Hours" part in the step, click the down arrow in the Specify Condition page that pops up, click Delete.
Friday, August 16, 2013 2:32 PM -
Hi MJFPalmer,
That works fine for me in CRM 4.0, but not in CRM 2011.
As indicated above, the Specify Condition page is all messed up when I open it for a Condition that had already been set. All of the picklists are empty, and no dynamic values show up on the right side of the screen.
Saturday, August 17, 2013 8:24 PM -
To anyone else who is experiencing this issue (which is probably all of you), Microsoft support has informed me that this is a legit bug and will be addressed in Rollup 16. Based on their schedule of a Rollup release every 3 months, expect the fix around January 2014.Saturday, August 31, 2013 6:13 PM
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Hi lrose73,
You cannot update the Timeout condition, once it is created. Instead, You need to create a new Timeout step and define the time.
Naren
Monday, September 2, 2013 5:48 AM -
We have not upgraded to rollup 16 yet. At the moment the only way we can update a timeout value is to remove the step and create the whole step again with the new timeout value. This is obviously a pain and the whole process seems awkward to me but that's what we do now when we need to update the timeout value.
Hope those who upgrade to rollup 16 confirm that the bug has been fixed there.
Reza F.- Edited by Reza Farahani Tuesday, February 18, 2014 6:11 PM added my signature
Tuesday, February 18, 2014 6:07 PM