Windows XP Professional Version 2002 Serpcie Pack 3 on a Pentium 4 2.40 GHz with 1GB ram. Have been using Trend Micro Internet Security with the Trend Firewall. DSL Modem into a Linksys switcher/router.
I got some sort of malware on that machine. The first clue was that Malware Bytes would not open. Second clue was TrendMicro Internet Security would run but would not update. My Internet worked fine using IE7. My email worked fine using Outlook. I did an internet search reading up on it and found several people recommending this OneCare Live which was free to run. So I ran it. It found a bunch of registry errors and two malware items not removed by Trend Micro. I clicked the FIX to fix everything OneCare found. The two malwares were identified as "Trojan: Win32/AlureoN.gen!J" and "VirTool: Win32/Obfuscator.DO" and I left them checked to be removed. The software went through the removal process, then asked me if I wanted to report the 2 malwares to Microsoft and I clicked to do so, then I got a "cannot display the webpage" in the window where the process was ongoing.
I then checked and it said everything had been fixed but one registry entry. I closed OneCare. Since then I have not been able to connect to the internet on the computer where I ran OneCare. I also can not hit the email server. I also can not reload OneCare Live since it is web based.
When I right click on my "Local Area Connection" in Network connections and then select "STATUS" it says it is connected. However I can not get email or IE to work. I can't access any messenger software either. However Malware Bytes will now run, but it will not update. I can access the files on another computer in the network. The Network Connection Details are: Physical Address 00-07-E9-ED-83-E8, IP Address 192.168.1.105, Subnet Mask 255.255.2255.0, Default Gateway 192.168.1.1, DNS Server and WINS Server are both blank.
The internet service, DSL modem and network switcher/router is working as I'm submitting this on the same network system. This looks like a DNS issue of some sort. I did the REPAIR THIS CONNECTION procedure in network tasks and it had no impact.
I went through the Network Connection diagnostic. Here is the resulting log. I got it through the local network directly off the machine in question by saving it as a notepad file and then sharing it.
Last diagnostic run time: 04/15/09 13:11:57 DNS Client Diagnostic DNS - Not a home user scenario info Using Web Proxy: no info Resolving name ok for (www.microsoft.com): no warn Unrecognized WinSock NSP: mdnsNSP No DNS servers action Automated repair: Renew IP address action Releasing the current IP address... error Error releasing the current IP address: The system cannot find the file specified. info Redirecting user to support call Wireless Diagnostic Wireless - Service disabled Wireless - User SSID Wireless - First time setup Wireless - Radio off Wireless - Out of range Wireless - Hardware issue Wireless - Novice user Wireless - Ad-hoc network Wireless - Less preferred Wireless - 802.1x enabled Wireless - Configuration mismatch Wireless - Low SNR IP Configuration Diagnostic Invalid IP address info Valid IP address detected: 192.168.1.105 IP Layer Diagnostic Corrupted IP routing table info The default route is valid info The loopback route is valid info The local host route is valid info The local subnet route is valid Invalid ARP cache entries action The ARP cache has been flushed Gateway Diagnostic Gateway info The following proxy configuration is being used by IE: Automatically Detect Settings:Disabled Automatic Configuration Script: Proxy Server: Proxy Bypass list: info This computer has the following default gateway entry(ies): 192.168.1.1 info This computer has the following IP address(es): 192.168.1.105 info The default gateway is in the same subnet as this computer info The default gateway entry is a valid unicast address info The default gateway address was resolved via ARP in 1 try(ies) info The default gateway was reached via ICMP Ping in 1 try(ies) warn Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue action Automated repair: Reset network connection action Disabling the network adapter action Enabling the network adapter info Network adapter successfully enabled info This computer has the following default gateway entry(ies): 192.168.1.1 info This computer has the following IP address(es): 192.168.1.105 info The default gateway is in the same subnet as this computer info The default gateway entry is a valid unicast address warn The default gateway address could not be resolved via ARP action Manual repair: Reboot modem info This computer has the following default gateway entry(ies): 192.168.1.1 info This computer has the following IP address(es): 192.168.1.105 info The default gateway is in the same subnet as this computer info The default gateway entry is a valid unicast address info The default gateway address was resolved via ARP in 1 try(ies) info The default gateway was reached via ICMP Ping in 1 try(ies) warn Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue info Waiting some time for the modem/router to stabilize warn Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue info Waiting some time for the modem/router to stabilize warn Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue info Waiting some time for the modem/router to stabilize warn Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue info Waiting some time for the modem/router to stabilize warn Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue info Waiting some time for the modem/router to stabilize warn Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue info Waiting some time for the modem/router to stabilize warn Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue info Waiting some time for the modem/router to stabilize warn Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue info Waiting some time for the modem/router to stabilize warn Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue info Waiting some time for the modem/router to stabilize warn Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue info Waiting some time for the modem/router to stabilize warn Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue WinSock Diagnostic WinSock status info All base service provider entries are present in the Winsock catalog. info The Winsock Service provider chains are valid. info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication test. info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication test. info Provider entry RSVP UDP Service Provider passed the loopback communication test. info Provider entry RSVP TCP Service Provider passed the loopback communication test. info Connectivity is valid for all Winsock service providers. Network Adapter Diagnostic Network location detection info Using home Internet connection Network adapter identification info Network connection: Name=Local Area Connection, Device=Intel(R) PRO/100 VE Network Connection, MediaType=LAN, SubMediaType=LAN info Network connection: Name=1394 Connection, Device=1394 Net Adapter, MediaType=LAN, SubMediaType=1394 info Ethernet connection selected Network adapter status info Network connection status: Connected HTTP, HTTPS, FTP Diagnostic HTTP, HTTPS, FTP connectivity warn HTTP: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved warn HTTPS: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved warn FTP (Passive): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved warn HTTP: Error 12007 connecting to www.hotmail.com: The server name or address could not be resolved warn HTTPS: Error 12007 connecting to www.passport.net: The server name or address could not be resolved warn FTP (Active): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved error Could not make an HTTP connection. error Could not make an HTTPS connection. error Could not make an FTP connection.
I've read the bulletin on what to do when you can not connect after running OneCare and it was no help at all. I also tried a system restore to two different previous points prior to the OneCare operation and it said the Restore failed in both cases.
Any ideas on a fix for this? Thanks!
Changed typeJimR1ModeratorWednesday, April 15, 2009 10:38 PM
Moved byJimR1ModeratorWednesday, April 15, 2009 10:39 PMOff topic.
Thanks Jim, I followed the step by step directions in that thread and found that must only work for the installed version as I have no file by the name specified in that fix. Sorry to have posted in the wrong place.
The installed version does not have a registry cleaner. No problem posting here. It's not always easy finding the right forum. Are you sure you enabled "show hidden files and folders"[ My Computer>Tools>Folder Options>View>Show hiden files and folders ]?Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh
