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  • Question

  • I got this virus "Virusheat" and OneCare doesn't remove it.  Neither does aOL McAfee or their Active Security monitor.  Can you help me?  If not I am  going Postal and head overseas and pull a VT on these guys. 

    Monday, March 31, 2008 8:30 PM

Answers

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  • I trust that you are not running a computer with all of those protections on it at the same time, even if you disable scanning/protection of the others while running one. Besides performance issues, they may well conflict and cause the failure of the removal.

    Follow the instructions in this post, http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=662566&SiteID=2, to report a virus that is not cleaned by OneCare and to get help in removal.

     

    If you are in North America, you can call 866-727-2338 for help with virus and spyware infections. See http://www.microsoft.com/protect/support/default.mspx  for details.  For international information, see your local subsidiary Support site.

    -steve
    Tuesday, April 1, 2008 1:31 AM
    Moderator
  • I had this problem as well. I had to do two things. First I had to remove their program from my add/remove programs. Second I had to set my computer to an earlier restore point. Just as a precaution, I did run both McAfee's and Microsoft's scans to verify that I had no further issues with spyware/adware etc. These actions worked. Good luck.

    Tuesday, April 29, 2008 10:55 AM