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    Recently had 4 tablet PCs at work error out after Windows Update stating that the licence is not valid.

    I have taken a log of one of the tablets and attached it for review.

    Could someone please read over this and explain exactly why the licenses are failing?

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-RMJCP-QW2R2-KTYF6
    Windows Product Key Hash: v1cnsy21qAJgMsv2A6fMVZ2Db50=
    Windows Product ID: 00371-222-2018442-86225
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {E569EEA7-B3B8-4F17-A92B-F2A9088EA5A7}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.120305-1505
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E569EEA7-B3B8-4F17-A92B-F2A9088EA5A7}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-KTYF6</PKey><PID>00371-222-2018442-86225</PID><PIDType>5</PIDType><SID>S-1-5-21-3323519565-2900010615-11019958</SID><SYSTEM><Manufacturer>Intel                            </Manufacturer><Model>Intel                            </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>080016 </Version><SMBIOSVersion major="2" minor="6"/><Date>20101115000000.000000+000</Date></BIOS><HWID>5AEA0300018400F4</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>NEC   </OEMID><OEMTableID></OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 770bc271-8dc1-467d-b574-73cbacbeccd1
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00172-222-201844-00-1033-7601.0000-1952012
    Installation ID: 014962003153447855396331584340009440996144484324804261
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: KTYF6
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 3
    Trusted time: 27/08/2012 3:18:56 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAAAAgABAAIAAAABAAAAAgABAAEAJJScQap2XoXYgJ5k7lHwS7XH7OpyGQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC 111510 APIC1520
      FACP 111510 FACP1520
      HPET 111510 OEMHPET 
      MCFG 111510 OEMMCFG 
      SLIC NEC  
      OEMB 111510 OEMB1520
      GSCI 111510 GMCHSCI 
      NVOP 111510 GMCHSCI 
      SSDT PmRef CpuPm

    Monday, August 27, 2012 5:46 AM

Answers

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    Cached Online Validation Code: 0xc004c4a2

    your product key is  blocked

    Windows Product ID: 00371-222-2018442-86225

    The product ID -222- Indicates a not for resale MSDN account. If you are not the account holder and you purchased this in a retail box, the box and it's contents are counterfeit. Demand an immediate refund from the seller

    For more information see this:

     http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285

    And this:

    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/309bb621-92d5-43d6-98c1-2bb51b35607f

    To see how good these counterfeits are becoming, see:

    http://www.youtube.com/watch?v=hzqNNiOM0cs

    You will have to purchase a legitimate windows from a legitimate retailer.


    Monday, August 27, 2012 9:53 AM
    Answerer
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    I assume this is triggered by KB971033?  Or by manually running them through the advantage validation website?

    Some are still functioning, I assume the keys just haven't reached their limit/been blocked yet?

    Monday, August 27, 2012 10:18 AM
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    Some are still functioning, I assume the keys just haven't reached their limit/been blocked yet?

    assuming you purchased from the same source they will go bad sooner or later. (check the product ID's)

    For MSDN Keys:-

     

    MS can only act once a key hits a threshold (and they won't tell an outsider what that threshold is, understandably). They then have to put it through internal systems to ensure that all relevant parties are informed, just in case it's an oversight - then it enters the queue for the next update to the system. I have no idea how often the WAT checking system is updated, but I would suspect that it's no more than weekly because of admin and timing issues. The internal MS processes could therefore take easily a couple of weeks.

    It therefore depends on how close to the end of a vendors sales list you are, and how quickly he's selling them.

    The cannier ones will sell just enough to stay under the threshold for each product (MSDN subs include a huge number of products), until they've maximised the profits, then try and flood the market before disappearing into the sunset, laden with your cash. This could take anything up to a year or more.





    Monday, August 27, 2012 10:29 AM
    Answerer
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    Would it be advisable to call Microsoft with one of the keys that hasn't failed to see what it's classed as or can I just get it from the system properties with the 222?
    Monday, August 27, 2012 11:21 AM
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    BTW if it makes a difference these were supplied to us as OEM tablet PCs.
    Monday, August 27, 2012 11:27 AM
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    yes, you can get it from the system properties page. note : for pro it can be 221, 222 etc.
    Monday, August 27, 2012 11:29 AM
    Answerer
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    must have been typing at the same time.

    BTW if it makes a difference these were supplied to us as OEM tablet PCs.

    If they were supplied with these keys installed then you need to have a talk with your vendor.



    Monday, August 27, 2012 11:36 AM
    Answerer
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    must have been typing at the same time.

    BTW if it makes a difference these were supplied to us as OEM tablet PCs.

    If they were supplied with these keys installed then you need to have a talk with your vendor.




    .... a **serious** talk - with threats of police action!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Monday, August 27, 2012 11:47 AM
    Moderator