Mail merge not working properly. RRS feed

  • Question

  • Hi,

    I have created a mail merge template by using the mail merge template in dynamics CRM. I have select the "test entity" which is the custom entity. I have also allow mail merge for this entity.

    Now, When I select the record from the above mentioned entity to send an email. It takes me to the following window.

    At this window, after selecting my default mail merge template and clicking Ok. It again allow me to download the file for further editing and don't send the mail.

    What kind of steps should I take so that I can accomplish my this task.

    Mail Merge

    Wednesday, October 30, 2013 6:25 AM