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  • Question

  • I bought a new computer with a genuine Windows XP Home Edition three years ago. A year later I got a computer consultant to install Microsoft Office 2000. He also installed a CD ReWriter and 'spent time trying to fix windows errors - Re-Setup operating system and user programs'.

    After, my computer worked fine for a year then a message started appearing on the desktop saying that my Windows version wasn't genuine. I don't know if the Office 2000 installed was used on other computers or if that would have anything to do with the computers product key, but I have recently tried to download the Windows Product Key Update Tool and it won't recognise the orignal product key I used when I first had the computer.

    Will the product key have changed because of the installment of Office 2000? Or might the 'Re-Setup' and configurations he did have caused the problem?

     

    Friday, December 29, 2006 8:45 PM

Answers

  • Please follow this diagnostic troubleshooting procedure:

    1. Download and run the MGA Diagnostic Tool:   http://go.microsoft.com/fwlink/?linkid=52012    

    2. After running the MGA Diagnostic Tool, click
        on the "Windows" tab and then click on "Copy".

    3. Next, visit the following website and create a post in the
        "WGA Validation Problems" forum and paste the
        results of the WGA Diagnostic Data in a detailed post.
        http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

    4. A WGA troubleshooting specialist will analyze the data and
        recommend an appropriate solution.

    Saturday, December 30, 2006 3:39 AM