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Windows vista home premium product key problem RRS feed

  • Question

  •  

    I have windows vista home premium.I bought a gateway laptop from Best Buy in Sept.2007 and it is now talking about activation.I did the steps and it says that my product key is invalid. I also tried phone activation and they told me to contact Gateway which I have done and no one can seem to help me. I installed the upgrade disc and now have 15 days left before windows doesnt work.I cant afford to buy another product and I shouldnt have to.I need help to resovle this problem.
    Sunday, February 17, 2008 5:18 PM

Answers

  • Thread Locked

     

    If you have a Vista Activation or Validation issue, please create your own thread for your own issue. Include a Diagnostic Report as well as a detailed description of the issue.

     

     

    To generate a Diagnostic Report:

     

    1. Download and run the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=52012

     

    2. After running the MGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy".

     

    3. Paste Diagnostic Report into the your new forum thread.

     

    Darin Smith

    WGA Forum Manager

    Thursday, February 28, 2008 7:40 PM

All replies

  • Hi Amy,

     

      In order to recieve the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue" click the Windows tab, click the "Copy" button, then paste the report into a response message in this thread.


    If you do not have access to the Start Button:

    1) Login to Vista and Click the option that brings up Internet Explorer.

    2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3) A window will come up asking if you want to Run or Save, Select Run

    4) When the program runs, Click the Continue button, then click the Copy button.

    5) Return to this thread by Typing: http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=2858644&SiteID=25 into the browser address bar.

    6) In a reply post, Paste the Diagnostic Report.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Tuesday, February 19, 2008 12:10 AM
  •  

    Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-XK376-TJ7T4-76PKF
    Windows Product Key Hash: 5QFdDDGgO8Pgmj93aZhOuZ69dH0=
    Windows Product ID: 89578-022-5000027-71429
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {B2D069DE-2B8E-41E8-92EA-CEE7F772AAAB}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071023-1545
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2920-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B2D069DE-2B8E-41E8-92EA-CEE7F772AAAB}</UGUID><Version>1.7.0069.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-76PKF</PKey><PID>89578-022-5000027-71429</PID><PIDType>5</PIDType><SID>S-1-5-21-252969708-1243946775-1083323941</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0201   </Version><SMBIOSVersion major="2" minor="4"/><Date>20070501000000.000000+000</Date></BIOS><HWID>CC313507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>2AD8B1D834C3F78</Val><Hash>57OAOuCpy43JWLd+z7+7OpZa1CU=</Hash><Pid>81605-956-3275747-65694</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

    Wednesday, February 20, 2008 12:01 PM
  • Hi David,

     

      Your Diagnostic Report shows Vista as Genuine and I see no error codes. Would you create your Own thread for your Own issue and provide a detailed descriprion of your issue

     

    Thank you,

    Darin Smith

    WGA Forum Manager

     

    Wednesday, February 20, 2008 8:45 PM
  •  

    Hi Darin:

    I have the same problem as Amy. I was told by HP that I had to recover my computer to the factory setting in order to reset my product key. It makes me sick to my stomach when I think of all the information that I lost.

    Of course that did not work and now my desktop screen clearly indicates in the lower right side that my product is not genuine. I have tried the system restore & recovery per my calls with HP and I am not able to get any help - or resolution.

    I don't understand why this would happen and why I can not get it fixed.  I am so frustrated. Please advise if you can help me or if not where I need to go.  Does this problem exist with XP?  Everyone that I know that has Windows Vista is in the same boat as me and I wonder why this can't be resolved.

     

    Thursday, February 28, 2008 1:36 PM
  •  Amy Michelle wrote:

     

    I have windows vista home premium.I bought a gateway laptop from Best Buy in Sept.2007 and it is now talking about activation.I did the steps and it says that my product key is invalid. I also tried phone activation and they told me to contact Gateway which I have done and no one can seem to help me. I installed the upgrade disc and now have 15 days left before windows doesnt work.I cant afford to buy another product and I shouldnt have to.I need help to resovle this problem.

     

    Which Windows Vista edition came with your Gateway laptop originally?  If you upgraded to another edition of Windows Vista using the Anytime Upgrade disk, then you'll need to purchase a license for the upgrade.  Please see the following:

     

    Windows Vista Anytime Upgrade FAQ: http://windowshelp.microsoft.com/Windows/en-US/help/37070041-1b90-4433-be0c-ab2855841b981033.mspx

    Thursday, February 28, 2008 1:46 PM
    Moderator
  •  TammieLee wrote:

     

    Hi Darin:

    I have the same problem as Amy. I was told by HP that I had to recover my computer to the factory setting in order to reset my product key. It makes me sick to my stomach when I think of all the information that I lost.

    Of course that did not work and now my desktop screen clearly indicates in the lower right side that my product is not genuine. I have tried the system restore & recovery per my calls with HP and I am not able to get any help - or resolution.

    I don't understand why this would happen and why I can not get it fixed.  I am so frustrated. Please advise if you can help me or if not where I need to go.  Does this problem exist with XP?  Everyone that I know that has Windows Vista is in the same boat as me and I wonder why this can't be resolved.

     

     

     

    Please follow this simple troubleshooting procedure:

     

    1. Download and run the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=52012

     

    2. After running the MGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy".

     

    3. Next, visit the following website and create a post in the "WGA Validation Problems" forum and paste the results of the WGA Diagnostic Data in a detailed post. http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

     

    4. A WGA troubleshooting specialist will analyze the data and recommend an appropriate solution.

     

    Thursday, February 28, 2008 2:07 PM
    Moderator
  • Hello TammieLee,

     

    Please see the below information/resolution steps. If it doesn't resolve your issue then please create your own thread and post a detailed description of the issue as well as a Diagnostic Report, in the new thread. You can generate a Diagnostic Report by followng Carey's steps, above.

     

     

     

      First off, there is a Support Doc: "You may be prompted to activate Windows Vista on a computer on which Windows Vista was already activated by a Volume License or OEM installation" at http://support.microsoft.com/default.aspx?scid=kb;EN-US;931573  That I believe is specific to your issue. Please follow the resolution portion of the doc.

     

      If that does not resolve your issue, please follow the steps below. If the first set of steps does not resolve, move on to the next set of steps.

     

     

    ----------------------------------------------------------------------------------------

    Step set #1

     

    1) Open Internet Explorer

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: cscript %windir%\System32\slmgr.vbs /ilc %windir%\System32\licensing\ppdlic\Security-Licensing-SLC-ppdlic.xrm-ms

    6) Hit the Enter key

    7) Reboot 2 times

    -------------------------------------------------------------------------------------------

    Step set #2

     

    1) Open Internet Explorer

    2) A internet Browser should come up, type: %windir%\system32\cmd.exe in the browser address bar

    3) A window with a black background will come up

    4) Type: slui.exe 3 and hit the Enter key

    5) Type in the Product key from the sticker on your computer

    6) Click the Next button.

    7) You will be asked if want to Activate, click ok

    8) It will attempt to Activate by the internet and will return an Invalid Key error (this is ok, continue to step 9)

    9) Return to the window with the black background

    10) Type: slui.exe 4 and hit the Enter key

    11) Select your location in the drop down menu and click the Next button

    12) The next screen provides the number to call to Activate by Phone

     

    NOTE: when you call that number, you will first hear an Automated Voice that will try to Activate Vista for you. If the Atomated Voice gives you an option to talk to a Live Activation Rep, select that option. If not, do not enter any numbers. This should force the Automated Voice to transfer you to a Live Activation Rep. Trying to Activate thru the Automated Voice will not work, in your case, only thru the Live Activation Rep will your Activation be successful.

     

    Once completed, you may need to reboot twice.

     

    ----------------------------------------------------------------------------------------

    Step set #3

     

    1) Open Internet Browser

    2) Type %windir%\system32 into the browser address bar.

    3) Find the file CMD.exe

    4) Right-Click on CMD.exe and select Run as Administrator

    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)

    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7) Type: rename tokens.dat tokens.bar

    8) Type: cd %windir%\system32

    9) Type net start slsvc

    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    11) Reboot Twice

    12) You may be required to Re-Activate. Use the Activate by Phone method outlined below

     

     

    Activate by Phone steps:

     

    a) If you have access to the Start button: Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.


    b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type "c:\windows\system32\cmd.exe" press enter, a new window will come up, type: slui 4 and hit enterand follow steps to Activate over the Phone.


    NOTE: The key to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to tansfer you to a Live Rep.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

     

    Thursday, February 28, 2008 7:34 PM
  • Thread Locked

     

    If you have a Vista Activation or Validation issue, please create your own thread for your own issue. Include a Diagnostic Report as well as a detailed description of the issue.

     

     

    To generate a Diagnostic Report:

     

    1. Download and run the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=52012

     

    2. After running the MGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy".

     

    3. Paste Diagnostic Report into the your new forum thread.

     

    Darin Smith

    WGA Forum Manager

    Thursday, February 28, 2008 7:40 PM