James,
I am splitting your thread off. This was done to cut down on the confusion caused by more then one person posting about an issue that may (or may not) be the same as the issue facing the person who originally created the thread.
In order to receive the best support, we request all users to initially run the Genuine Diagnostics tool. In turn the tool will try and identify the individual issue you may be experiencing. Also, please provide a brief synopsis describing the issue including any error messages or codes.
Download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the “Windows” tab, click “Copy”, then paste the report into a response message in this thread.
Thank you
Stephen Holm
OGA Forum Manager
