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"not genuine" msg despite Genuine & Activated install Office 2007 RRS feed

  • Question

  • Hi! I have downloaded, installed and activated Office 2007. That was all
    cool. I have uninstalled the old (non-genuine) version of Office. But, now I
    am getting the error that says "This copy of Office is not genuine". Because
    it comes up as non-genuine, I cannot access the product key to get the online
    Help.

    Any thoughts would be most appreciated
    Tuesday, October 13, 2009 2:22 AM

Answers

  • Hello scooterboi / 1,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Ultimate 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3


    The report is showing that you current retail license installation of Office Ultimate 2007 is Genuine, so no worries there :-)

    Since you did have a nongenuine installation of Office on the computer before this Genuine Office, there are two possible causes for the OGA Notifier to keep coming up.

    Let's try two fixes, the easy one first and then, if required, the more involved one.

    The easy one to try first is to go to www.microsoft.com/genuine and click on Validate Office.  This will clear the OGA Notifier cache and will Validate your current Office Ultimate.  Restart the computer and then use Office normally, checking to see if the Nongenuine mesages come back.

    If no joy on the E-Z fix, let's try the next one.  It's a two-parter:

    1.  Visit this web site http://www.microsoft.com/genuine/diag/default.aspx? and run the online diagnostics to make sure all your settings are OK.  If a problem is reported, follow the prompts (Resolve) to fix.

    2.  Then, we're going to try the MS FixIt that's about halfway down the page (Method 3) in this MS KB article:  http://support.microsoft.com/kb/919895

    After the FixIt runs, restart, go back to www.microsoft.com/genuine to Validate Office, and then use Office as above, checking to see if the Nongenuine mesages come back.

    If STILL no joy, post back here and we will send you off to free email tech support at https://support.microsoft.com/oas/default.aspx?gprid=9860&st=1, because something else could be wrong that we're not equipped to fix here in the forum.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, October 13, 2009 3:48 AM

All replies

  • Hello scooterboi,

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click the "Continue" button, click the "Copy" button, then paste the report into your post.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, October 13, 2009 2:45 AM
  • Hi Dan,
    Thanks for your assistance...
    Here is the diagnosis:

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {1F1F489D-D07A-498C-822F-3C9DAF02F78C}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.lh_sp2rtm.090410-1830
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Ultimate 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1F1F489D-D07A-498C-822F-3C9DAF02F78C}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-2509250217-4153046376-1676978682</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio 1555</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="5"/><Date>20090423000000.000000+000</Date></BIOS><HWID>0D323507018400F8</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M09    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>52A48DF247FDF0C</Val><Hash>lbYIV5XgHOuLM/23bd0UczzbX+w=</Hash><Pid>81608-902-6860877-65206</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500204-02-3081-6001.0000-2112009
    Installation ID: 001300497745338415777376406211329826607156404606448710
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: B9HD2
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: OgAAAAEABQABAAEAAQACAAAAAwABAAEAeqgMUBjb7lUmnmoLbGV6fzjlxnDy9JqIREnoXZjRrFZGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PTLTD              APIC 
      FACP            INTEL         CRESTLNE
      HPET            INTEL         CRESTLNE
      BOOT            PTLTD         $SBFTBL$
      MCFG            INTEL         CRESTLNE
      SLIC            DELL          M09   
      OSFR            DELL          DELL   
      SSDT            PmRef        CpuPm
      SSDT            PmRef        CpuPm
      SSDT            PmRef        CpuPm


    Cheers,
    David

    PS sorry for the slight change in user name. I wasn't able to Reply using the original Scooterboi that I posted with... But it is still me!
    Cheers,
    d
    Tuesday, October 13, 2009 3:13 AM
  • Hello scooterboi / 1,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Ultimate 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3


    The report is showing that you current retail license installation of Office Ultimate 2007 is Genuine, so no worries there :-)

    Since you did have a nongenuine installation of Office on the computer before this Genuine Office, there are two possible causes for the OGA Notifier to keep coming up.

    Let's try two fixes, the easy one first and then, if required, the more involved one.

    The easy one to try first is to go to www.microsoft.com/genuine and click on Validate Office.  This will clear the OGA Notifier cache and will Validate your current Office Ultimate.  Restart the computer and then use Office normally, checking to see if the Nongenuine mesages come back.

    If no joy on the E-Z fix, let's try the next one.  It's a two-parter:

    1.  Visit this web site http://www.microsoft.com/genuine/diag/default.aspx? and run the online diagnostics to make sure all your settings are OK.  If a problem is reported, follow the prompts (Resolve) to fix.

    2.  Then, we're going to try the MS FixIt that's about halfway down the page (Method 3) in this MS KB article:  http://support.microsoft.com/kb/919895

    After the FixIt runs, restart, go back to www.microsoft.com/genuine to Validate Office, and then use Office as above, checking to see if the Nongenuine mesages come back.

    If STILL no joy, post back here and we will send you off to free email tech support at https://support.microsoft.com/oas/default.aspx?gprid=9860&st=1, because something else could be wrong that we're not equipped to fix here in the forum.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, October 13, 2009 3:48 AM
  • WOOHOO!! Thanks Brother! All fixed - I'm running smoooooothly. Cheers for your assistance. d
    Tuesday, October 13, 2009 4:28 AM
  • Hello scoterboi / 1,

    You're welcome! :-)  Glad to see you're up and running as Genuine !
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, October 13, 2009 1:41 PM