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product key validation RRS feed

  • Question

  • My windows operating system crashed awhile ago on my lap top and the computer had to be wiped and reloaded howeverwhen I recieved the computer back from the repairer the update said I had an invalid copy of windows. I tried entering the product code from my lap top but it tells me that it is wrong HELP!!!!!!!!!
    Thursday, April 19, 2007 8:38 AM

Answers

  • Gikkas,

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Thursday, April 19, 2007 3:07 PM