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  • Question

  • My subscription to One Care is to expire in a few days so I purchased a new copy, but when
    I installed it it keeps asking me to upgrade by internet. what do I need to do to get the new copy to work.

    Sunday, February 22, 2009 4:57 PM

Answers

All replies

  • Hello hmayhew, it is not necessary to uninstall One Care to renew your subscription. See this post on how to renew a One Care subscription using a retail product key - http://social.microsoft.com/Forums/en-US/onecaregeneral/thread/d05b54d0-3ba0-4636-9330-3b809f70d126
    Jim
    Sunday, February 22, 2009 7:22 PM
    Moderator
  • Did you purchased a CD? The reason for asking you to upgrade by internet is because, Windows Live OneCare automatically detects that your software if it is updated or not. So it always prompt you to upgrade/install through the internet. And in case that you have a new product key, you must register that to your new Windows Live ID.
    © deauzif
    Monday, February 23, 2009 2:24 AM