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    I have a laptop user who activated the trial version of Office 2003 - their laptop hard drive failed and I am reinstalling.  The problem is that I cannot find the 2003 trial versions for download @ microsoft anymore  - I have the key that they used but no way to install the software. What options do they have buy the software again?
    Thursday, January 25, 2007 5:14 PM

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    Hi Todd,

    We no longer offer the trial version of Office 2003.  We do have a 60 day trial version of Office 2007 available:  http://www.microsoft.com/office/greattips/trial/default.mspx 

    You can also look at all of the available Office downloads here:  http://www.microsoft.com/downloads/Browse.aspx?displaylang=en&productID=4289AE77-4CBA-4A75-86F3-9FF96F68E491

    Does this help?

    Thanks,
    Michelle

    Thursday, January 25, 2007 10:25 PM
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    The Problem is that his key is for a Student teacher edition trial that was preinstalled on his machine.  He ended up purchasing the trial version.  His Key should work only for a 2003 Student teacher edition, but since the OEM (HP) did not include a reinstall of the trial he has no disk.  Now that his hard drive failed he is stuck without a way to reinstall the software.  I could have downloaded the 2003 Trial when it was still there prior to the 2007 rollout but now I can't. I think that would have worked.

    I have OEM copies of standard and pro but I don't think that I can use them to install in any way with his key.

    I really do not like the trial installs that OEM are using nor the way that it is presented in stores. A lot of novice users buy machines think that it is installed and then are unhappy when they realize they have to buy office.

     

    Friday, January 26, 2007 1:38 PM
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    Hi Todd,

    What you said makes sense. 

    I did some more digging and found this information:  http://support.microsoft.com/default.aspx/kb/302822

    It looks like you can obtain replacement media for Office 2003 - Student and Teacher Edition.  Since your customer already has the product key, replacement media would be all they need. 

    I am not sure if there is a charge for replacment media or not, if there is I would suspect that it is nominal. 

    I hope this helps get the system up and running!

    Thanks and good luck!
    Michelle

    Friday, January 26, 2007 5:45 PM
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    Thank you.  That is exactly what I need.  I do wish however that the 2003 stuff was still available for download just for situations like this.
    Friday, January 26, 2007 5:58 PM
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    Excellent!!  I would ask the folks at the MS phone center if you can download it, they may know something I am not aware of.  Either way, I'm glad that you'll have some solution that will work for the customer!

    Take care!
    Michelle

    Friday, January 26, 2007 10:00 PM