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After reboot, Vista says my activation is invalid! RRS feed

  • Question

  • I have Vista Home Premium, upgrade version. Have had it installed on this machine for probably over two years now. It's genuine; I have the box and valid key...even though Vista doesn't now think so...

    Upon start up and then logging into my account, I get a dialog that says my I need to activate Vista. It gives me options like Activate Online, Retype my key, operate in reduced functionality mode, other ways to activate which include auto-modem and auto-phone. I've tried them all and can't get it to work. Now I'm shut out of my computer...which is NOT good!

    When trying online activation I get the error: 0xC004E003 "license evaluation failed".
    When trying to retype my key I get the error: 0xC004F050 "product key is invalid".
    When trying to use modem activation, I get the error: 0c00000309
    I then tried to call the phone number and it asked for the installation ID presented on the dialog. Well, there didn't appear to be one! I didn't think it could possibly be the '123456789' running in a row on the dialog, but I typed it in anyway on the phone. It transferred me to a lady who asked for the installation ID. I told her the situation. She said I just needed to reboot. I explained to her the issue, but she just told me to give it a shot. So I did, and no go.

    When I found some things about running 'slui.exe 3', etc. in reduced functionality mode, I tried it. But when I type a directory path in IE, I get an error that says it can't open it as there is not enough available, or something like that. So I can't even get to a command prompt in reduced functionality mode.

    One more thing: I had been having some BSOD issues lately so before this issue, I had noticed it had auto-rebooted. So I just shut down and took out the old RAM and put in new. After reboot, I had this problem. Not sure if the RAM change made the problem happen, or just coincidence.  I ended up placing the original RAM back in the machine, but still in the same problem.

    What's really irritating is that I paid $149 or whatever for this software. And now because of a Microsoft bug, I can't use it. I have all my email, photos, documents, etc. on this machine...and most importantly my Outlook calendar that I can't access!!

    Help!?
    Wednesday, September 16, 2009 4:42 PM

Answers

  • Hello Gunn317,

      I would usually request that you post a Diagnostic Report (as described in the "Please Read before Posting" Announcment on the Thread List page)  But from your description, I suspect that Vista's Licensing store has either been damaged, become corrupt or malformed in some way.  Would you follow the below steps to receate a new Licensing store.

    1) Open an Internet Browser (should come up when you select the 'operate in reduced functionality mode' option) 
    2) Type %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Reboot Twice
    12) You may be required to re-enter your Product Key and/or Re-Activate.

    If that does not resolve the issue, please post a Diagnostic Report.

    Thank you,
    Darin MS

    • Proposed as answer by Darin Smith MS Wednesday, September 16, 2009 6:11 PM
    • Unproposed as answer by Gunn317 Thursday, September 17, 2009 11:41 PM
    • Marked as answer by Gunn317 Friday, September 18, 2009 12:10 AM
    Wednesday, September 16, 2009 6:09 PM
  • Dan,

    I agree. I went back to the original RAM trying to get out of this issue. Last night, all night, I searched for and found the RAM checker you placed a link to, coincidentally. After an extended test all night, it had 1 error in one DIMM, and 8 errors in the other DIMM. I assume that if there were any errors at all, that could very well be the reason for Windows crashing. I'll replace with the other RAM I have and see how that checks out.
    Hardrive diagnostics would be great too; I'll check into those.

    Thanks,

    Tom
    • Marked as answer by Darin Smith MS Friday, September 18, 2009 6:11 PM
    Friday, September 18, 2009 1:04 PM

All replies

  • Hello Gunn317,

      I would usually request that you post a Diagnostic Report (as described in the "Please Read before Posting" Announcment on the Thread List page)  But from your description, I suspect that Vista's Licensing store has either been damaged, become corrupt or malformed in some way.  Would you follow the below steps to receate a new Licensing store.

    1) Open an Internet Browser (should come up when you select the 'operate in reduced functionality mode' option) 
    2) Type %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Reboot Twice
    12) You may be required to re-enter your Product Key and/or Re-Activate.

    If that does not resolve the issue, please post a Diagnostic Report.

    Thank you,
    Darin MS

    • Proposed as answer by Darin Smith MS Wednesday, September 16, 2009 6:11 PM
    • Unproposed as answer by Gunn317 Thursday, September 17, 2009 11:41 PM
    • Marked as answer by Gunn317 Friday, September 18, 2009 12:10 AM
    Wednesday, September 16, 2009 6:09 PM
  •   I would usually request that you post a Diagnostic Report (as described in the "Please Read before Posting" Announcment on the Thread List page) 


    Darin,

    Before posting, I actually did try to run the tool. It downloaded, but when it went to run it failed with an error message that I can't recall.
    Also before posting, I also tried to type a path into the browser address bar in reduced functionality mode. I received an error message about not being able to do this either. But again, I can't remember exactly what. Something about not having enough of something...

    If I run into these again while attempting your solution, I'll post my exact results.

    Thanks,

    Tom
    Thursday, September 17, 2009 1:22 PM

  • If I run into these again while attempting your solution, I'll post my exact results.

    I don't understand, the issue is resolved even though you were not able to follow the steps?

    Thanks,
    Darin
    Thursday, September 17, 2009 6:02 PM

  • I don't understand, the issue is resolved even though you were not able to follow the steps?



    I never marked the issue as resolved???

    Ok, so now I'm home and tried to do what you said. Unfortunately, I ran into problems immediately. I can type in %windir%\system32 and go to that directory. I find 'cmd.exe' and when I select to run it as Administrator, I receive the error dialog (with red circle with X through it):

    "
    C:\windows\system32\cmd.exe
    Not enough quota is available to process this command
    "

    Same issue when I just double-click cmd.exe. I then tried to run the diagnostic tool. I was able to download it and tell it to run, but then I got the same quota error.  So then after closing explorer and then trying to type %windir%\system32 into IE again, I now get the same error about not enough quota available?!!

    Now what?

    Thanks,

    Tom

    Thursday, September 17, 2009 11:41 PM
  • Kept fooling around with it and somehow I got the diagnostic tool to run. Not sure how; I still get the same quota error when trying to run cmd.exe.

    Obviously it is saying in red text that my "Validation status" is "Invalid License". The part of the Product Key it shows *is* the correct one on my box. And I know it's legit because I've had it installed for 2+ years and bought it myself at Staples!

    Thanks,
    Tom


    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-2P9JM-FGHCF-6D47C
    Windows Product Key Hash: 6ZepLybnI0QXYMoh0cnuo7wgsc8=
    Windows Product ID: 89578-015-1634993-71746
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {7F0C4331-C76A-4EB3-A6BD-5D62A49EF017}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.090302-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7F0C4331-C76A-4EB3-A6BD-5D62A49EF017}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6D47C</PKey><PID>89578-015-1634993-71746</PID><PIDType>5</PIDType><SID>S-1-5-21-4192452927-1679785657-121333873</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>P5K PRO</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0806   </Version><SMBIOSVersion major="2" minor="4"/><Date>20080212000000.000000+000</Date></BIOS><HWID>94303507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>2CDE5C457CE6D88</Val><Hash>mlKzG7AtZjL517GYEs8xlyF9UQQ=</Hash><Pid>89409-708-1462994-65846</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    N/A, hr = 0x80070718

    HWID Data-->
    HWID Hash Current: OAAAAAEABgABAAEAAQABAAAAAgABAAEAJJSGmwCa/CQA+AKliP1k/saYEouGZPL0XKPs0KxWTFg=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   A_M_I_  OEMAPIC
      FACP   A_M_I_  OEMFACP
      HPET   A_M_I_  OEMHPET
      MCFG   A_M_I_  OEMMCFG
      OEMB   A_M_I_  AMI_OEM
      OSFR   A_M_I_  OEMOSFR


    Thursday, September 17, 2009 11:50 PM
  • Success! Ok, here's how I got around the "Not enough quota is available to process this command" error.

    I was able to get explorer to appear again by typing %winddir%\system32 in IE address bar. Then, I quit IE. When I opened cmd.exe, it came up. So then I followed all of your commands and it went fine. In that reduced functionality mode, it must not allow many tasks to run (or memory limitations or something?).

    After rebooting twice and then logging in I was presented with a dialog saying "This copy does not pass genuine validation". Took me to a website where I had it try to validate again. Then it said it worked. I rebooted again, and am now operating from my desktop, as normal.

    Thanks you Darin!

    Tom
    Friday, September 18, 2009 12:10 AM
  • Hello Gunn317,

    IMO there's a very good chance that the Vista Licesning issue you experienced was a symptom of a problem, and not the problem.

    Some basic diagnostics would probably be a good idea:

    Microsoft has a very good RAM checker here:  http://oca.microsoft.com/en/windiag.asp

    Visit the support page of the manufacturer of the hard disk drive and download their drive diagnostics program.

    If the motherboard manufacturer has a diagnostics program, would be a good idea to run it, too.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, September 18, 2009 1:19 AM
  • Dan,

    I agree. I went back to the original RAM trying to get out of this issue. Last night, all night, I searched for and found the RAM checker you placed a link to, coincidentally. After an extended test all night, it had 1 error in one DIMM, and 8 errors in the other DIMM. I assume that if there were any errors at all, that could very well be the reason for Windows crashing. I'll replace with the other RAM I have and see how that checks out.
    Hardrive diagnostics would be great too; I'll check into those.

    Thanks,

    Tom
    • Marked as answer by Darin Smith MS Friday, September 18, 2009 6:11 PM
    Friday, September 18, 2009 1:04 PM