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Qualifying for Bonus Pack RRS feed

  • Question

  • Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Cached / Grace status: (N/A, hr = 0x80004005) / (N/A, hr = 0x80004005)
    Windows Product Key: *****-*****-6CDQM-RV23K-RP8F7
    Windows Product Key Hash: 7VrYSubZ86JPxkAAnCqEelHYZa4=
    Windows Product ID: 89580-014-0000025-71519
    Windows Product ID Type: 5
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    ID: {36151D53-8C92-4735-9051-8934A0EB5141}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: (N/A, hr = 0x80004005) / 0x0 / (N/A, hr = 0x80004005)
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 104 Unknown PID
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-818-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{36151D53-8C92-4735-9051-8934A0EB5141}</UGUID><Version>1.7.0039.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RP8F7</PKey><PID>89580-014-0000025-71519</PID><PIDType>5</PIDType><SID>S-1-5-21-183707583-2399036704-215265622</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS P5N32-E SLI ACPI BIOS Revision 1203</Version><SMBIOSVersion major="2" minor="4"/><Date>20070726000000.000000+000</Date></BIOS><HWID>65333507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData><Software><Office><Result>104</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>104</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>0</PidType></Product></Products></Office></Software></GenuineResults> 

     

     

    Thursday, August 16, 2007 4:42 AM

Answers

  • Dear Baldare,

    Thank you for your interest in the Buy Local program. It appears that you are not eligible as you did not purchase your machine from a system builder, as indicated in your diagnostic report:

     

    Windows License Type: Retail

     

    Please let meknow if you have additional questions or comments.

     

    Thank you,

    Jenifer

     

    Thursday, August 16, 2007 3:55 PM
  • Dear Baldare,

    I am closing this thread due to lack of response. If this is still an open issue, please create a new thread.

     

    Thank you,

    Jenifer

     

    Thursday, September 20, 2007 5:01 PM

All replies

  • Dear Baldare,

    Thank you for your interest in the Buy Local program. It appears that you are not eligible as you did not purchase your machine from a system builder, as indicated in your diagnostic report:

     

    Windows License Type: Retail

     

    Please let meknow if you have additional questions or comments.

     

    Thank you,

    Jenifer

     

    Thursday, August 16, 2007 3:55 PM
  • I did buy this computer on August 1st from a PC builder 'Cyberpower'. That is how I even knew about this bonus offer it is advertised on their site! I even upgraded to Vista to get the best offer!! What the heck is going on??

     

    Sunday, August 19, 2007 6:17 AM
  • Hi Baldare,

    Please verify that your copy of Windows is activated (instructions here) and try redeeming again.

     

    If you are still unsuccessful, please create a support incident at https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860, and post the incident ID here so we can contact you directly.

     

    Thank you,

    Jenifer

     

    Monday, August 20, 2007 4:14 PM
  • Dear Baldare,

    I am closing this thread due to lack of response. If this is still an open issue, please create a new thread.

     

    Thank you,

    Jenifer

     

    Thursday, September 20, 2007 5:01 PM