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Windows 7 not genuine claims my comp. RRS feed

  • Question

  • After installing windows updates this morning my comp is suddenly telling me my version of windows is not genuine. Okay I've checked it out and seems to be a VERY common problem...hmmm. But different people have different triggers, different effects and different resolutions.

    Following set protocols i've tried resolving and validating online. can't edit product key or use slui 4.exe. So I did the MGA and here are the results. Hope someone can help.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE22
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-74XYM-BH4JX-XM76F
    Windows Product Key Hash: KeYfcvXg/a1Q01x73+f8IL/JC4Y=
    Windows Product ID: 00359-112-0000007-85521
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {8A268C0C-EE88-4054-BB22-E9FB661879DC}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.101026-1503
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8A268C0C-EE88-4054-BB22-E9FB661879DC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XM76F</PKey><PID>00359-112-0000007-85521</PID><PIDType>5</PIDType><SID>S-1-5-21-2588892872-1785597096-2081000514</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>AO531h</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>v0.3110</Version><SMBIOSVersion major="2" minor="4"/><Date>20081006000000.000000+000</Date></BIOS><HWID>AFB83607018400E4</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACER  </OEMID><OEMTableID>ACER    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000000800
    Event Time Stamp: 2:13:2011 16:20
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration


    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAIAAQABAAAAAgABAAEAnJ/cUWMAsCwSF+IVSORqDg7MBN6N77Rw2AjqfnIZ

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, invalid SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ACER          ACER   
      FACP            ACER          ACER   
      HPET            ACER          ACER   
      BOOT            ACER          ACER   
      MCFG            ACER          ACER   
      SSDT            PmRef        CpuPm
      ASF!            ACER          ACER   
      SLIC            ACER          ACER   


    Thanks in advance for all help.

    Sunday, February 13, 2011 4:35 PM

Answers

  • "IceStella" wrote in message news:e560711b-620e-4963-b8e9-12907ad22585...
    My product key is not a valid windows 7 product key...eep. Looks like I've hit a dead end.

    Your PC is too old to have come with an OEM/COA SLP Key for Win 7  - and it looks as if it's too old to have qualified for a free upgrade to Win 7.
    Have you installed an Upgrade to Win 7 at all on this machine? - or did it come with Win 7 already loaded by your vendor?
    If the latter then you were sold a machine with counterfeit Wn7 installed.
     
    If you've installed the upgrade, then you need to use the Key from the package that came with the disks
     
    What is the Version and edition of Windows quoted on the COA sticker with the Key (do not post the Key)?
     
    Is the Recovery Partition still in place  on the PC? (what happens if you hit ALT+ F10  during boot?)
     
    You may have to use the System Recovery procedures to restore the system back to ex-factory condition - so back up your data to external storage.
     
    If the onboard Recovery System doesn't work, then you'll have to contact Acer for a set of recovery disks for the original OS, then use that to reformat/reinstall. You could then Upgrade the system back to Win 7 if you wanted, using and Upgrade pack.
    Your other option is to purchase a Full Retail Home Premium Win 7 from a reputable dealer, and use the Key from that to make your system Genuine.
     
     
     
     
     
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by IceStella Tuesday, February 15, 2011 9:38 PM
    Tuesday, February 15, 2011 8:51 PM
    Moderator

All replies

  • Just checked product key under my laptop...does not match product key stated above.
    Sunday, February 13, 2011 4:45 PM
  • "IceStella" wrote in message news:1cd61f39-4346-4fac-ac6b-32aa9bcffdfd...

    After installing windows updates this morning my comp is suddenly telling me my version of windows is not genuine. Okay I've checked it out and seems to be a VERY common problem...hmmm. But different people have different triggers, different effects and different resolutions.

    Following set protocols i've tried resolving and validating online. can't edit product key or use slui 4.exe. So I did the MGA and here are the results. Hope someone can help.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE22
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-74XYM-BH4JX-XM76F
    Windows Product Key Hash: KeYfcvXg/a1Q01x73+f8IL/JC4Y=
    Windows Product ID: 00359-112-0000007-85521
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003

    File Scan Data-->
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100

    Other data-->
    SYSTEM><Manufacturer>Acer</Manufacturer><Model>AO531h</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>v0.3110</Version><SMBIOSVersion major="2" minor="4"/><Date>20081006000000.000000+000</Date></BIOS>

     


    Licensing Data-->
    Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000000800
    Event Time Stamp: 2:13:2011 16:20
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, invalid SLIC table


    Thanks in advance for all help.


    I've highlighted the problems in your report - it's not actually as bad as it may look :)
     
    The major problem is the pair of  Mismatched files - until those are fixed, it's unlikely that the machine will function properly.
    Please make a note of the Updates you installed earlier this week (partly for reference, and partly because you may have to reinstall them later by hand)
    The try a System Restore back to Monday (i.e. before the updates)
    If the restore completes successfully, reboot again, and  run another MGADiag report, and post back with the results, and any change in notification status.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, February 13, 2011 4:59 PM
    Moderator
  • Copied details of installs, restored, ran diagnostic again. Here it is. MSE is running fine, have updated and run a scan and it's nice and green. Not entirely sure which of the installs was the problem, but I think I'll install one at a time and back up every time so i'm covered. Thanks!

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-74XYM-BH4JX-XM76F
    Windows Product Key Hash: KeYfcvXg/a1Q01x73+f8IL/JC4Y=
    Windows Product ID: 00359-112-0000007-85521
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {B91B0D75-CF07-4919-B9A8-D13E38BDB486}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B91B0D75-CF07-4919-B9A8-D13E38BDB486}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XM76F</PKey><PID>00359-112-0000007-85521</PID><PIDType>5</PIDType><SID>S-1-5-21-2588892872-1785597096-2081000514</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>AO531h</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>v0.3110</Version><SMBIOSVersion major="2" minor="4"/><Date>20081006000000.000000+000</Date></BIOS><HWID>AFB83607018400E4</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACER  </OEMID><OEMTableID>ACER    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:13:2011 16:20
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Not Registered - 0x80070005
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAIAAQABAAAAAgABAAEAnJ/cUWMAsCwSF+IVSORqDg7MBN6N77Rw2AjqfnIZ

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, invalid SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ACER          ACER   
      FACP            ACER          ACER   
      HPET            ACER          ACER   
      BOOT            ACER          ACER   
      MCFG            ACER          ACER   
      SSDT            PmRef        CpuPm
      ASF!            ACER          ACER   
      SLIC            ACER          ACER   

    Just read thru it and only diff I can see right now is the hroffline section. The rest of what you highlighted hasn't changed...does this mean there's still gonna be probs?

    Sunday, February 13, 2011 6:09 PM
  • "IceStella" wrote in message news:a24e78ce-b4c0-4a0b-8e34-f7c5ec96ec5c...

    Copied details of installs, restored, ran diagnostic again. Here it is. MSE is running fine, have updated and run a scan and it's nice and green. Not entirely sure which of the installs was the problem, but I think I'll install one at a time and back up every time so i'm covered. Thanks!

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-74XYM-BH4JX-XM76F
    Windows Product Key Hash: KeYfcvXg/a1Q01x73+f8IL/JC4Y=
    Windows Product ID: 00359-112-0000007-85521
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003


    File Scan Data-->
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100

    Licensing Data-->
    Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".


    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, invalid SLIC table

    Just read thru it and only diff I can see right now is the hroffline section. The rest of what you highlighted hasn't changed...does this mean there's still gonna be probs?


    Unfortunately, yes :(
    Try an SFC run to see if that can fix the file mismatches -
    System File Checker - Instructions
    Click on the Start button
    type in the Search  box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
     - the Elevated Command Prompt window should pop up
    At the Command prompt, type
     
    SFC   /SCANNOW
     
    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot.
     
    run another MGADiag report, and post the results.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, February 13, 2011 7:02 PM
    Moderator
  • followed instructions only thing of note in scan was;

    Windows Resource Protection found corrupt files and successfully repaired
    them.

     

    on reboot however i'm being told again that my copy is not genuine. 3rd diagnostic report follows.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-74XYM-BH4JX-XM76F
    Windows Product Key Hash: KeYfcvXg/a1Q01x73+f8IL/JC4Y=
    Windows Product ID: 00359-112-0000007-85521
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {B91B0D75-CF07-4919-B9A8-D13E38BDB486}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B91B0D75-CF07-4919-B9A8-D13E38BDB486}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XM76F</PKey><PID>00359-112-0000007-85521</PID><PIDType>5</PIDType><SID>S-1-5-21-2588892872-1785597096-2081000514</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>AO531h</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>v0.3110</Version><SMBIOSVersion major="2" minor="4"/><Date>20081006000000.000000+000</Date></BIOS><HWID>AFB83607018400E4</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACER  </OEMID><OEMTableID>ACER    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-112-000000-00-2057-7600.0000-3412010
    Installation ID: 020901425732781164063920662776341213121364058453598211
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: XM76F
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).
    Remaining Windows rearm count: 3
    Trusted time: 13/02/2011 23:03:53

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:13:2011 16:20
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Not Registered - 0x80070005
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAIAAQABAAAAAgABAAEAnJ/cUWMAsCwSF+IVSORqDg7MBN6N77Rw2AjqfnIZ

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, invalid SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ACER          ACER   
      FACP            ACER          ACER   
      HPET            ACER          ACER   
      BOOT            ACER          ACER   
      MCFG            ACER          ACER   
      SSDT            PmRef        CpuPm
      ASF!            ACER          ACER   
      SLIC            ACER          ACER   


    Sunday, February 13, 2011 11:05 PM
  • Now when i click on computer > properties I have the option of activating windows & changing product key...I'm taking this as a good sign but I'm not messing with anything til I get the go-ahead from someone with a bit more xp than me...lol.
    Sunday, February 13, 2011 11:36 PM
  • "IceStella" wrote in message news:417ae2d6-f466-49a2-a1ce-c2a4841a6932...

    followed instructions only thing of note in scan was;

    Windows Resource Protection found corrupt files and successfully repaired
    them.

     

    on reboot however i'm being told again that my copy is not genuine. 3rd diagnostic report follows.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-74XYM-BH4JX-XM76F
    Windows Product Key Hash: KeYfcvXg/a1Q01x73+f8IL/JC4Y=
    Windows Product ID: 00359-112-0000007-85521
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003

    Other data-->
    SYSTEM><Manufacturer>Acer</Manufacturer><Model>AO531h</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>v0.3110</Version><SMBIOSVersion major="2" minor="4"/><Date>20081006000000.000000+000</Date></BIOS

     

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-112-000000-00-2057-7600.0000-3412010
    Installation ID: 020901425732781164063920662776341213121364058453598211
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: XM76F
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).
    Remaining Windows rearm count: 3
    Trusted time: 13/02/2011 23:03:53




    Hey - we got rid of the file mismatches! (that's close to being a first!)
    You look all good to go now - just need to activate it.
    Try over the internet first, then if that fails, use telephone activation
    If that fails on the ansafone system, phone back, and this time do NOT respond when asked which service you require - thus should force an operator to pick up and you can explain the problems you've been having.
     
    Once you're activated, go to the Validation site, http://www.microsoft.com/genuine/validate and see about your validation.
    Then reboot, run another MGADiag report, and hopefully you should be running on gas!
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, February 13, 2011 11:40 PM
    Moderator
  • Tried to activate message received - Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item.

    So I tried it in admin mode....same message. Sorry to be a nuisance cos you've been really helpful, but I'm struggling with the telephone activation. I tried that earlier on in this investigation lol...but it gave me the same message as the online activation above.

    Tuesday, February 15, 2011 9:32 AM
  • "IceStella" wrote in message news:8e7e5f49-9d58-4489-8daf-428b2cd8eccb...

    Tried to activate message received - Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item.

    So I tried it in admin mode....same message. Sorry to be a nuisance cos you've been really helpful, but I'm struggling with the telephone activation. I tried that earlier on in this investigation lol...but it gave me the same message as the online activation above.


    Very odd!
     Ahah! I suspect I know what the problem is.
    Do you have a program called RemoveWAT installed anywhere? (do a search for that filename)
    If so then run it, and use the RestoreWAT section.
    If not then I suspect that someone may have used it to 'correct' a non-genuine problem in the past, You'll need to do a Google Search for RemoveWAT, download it, run it, and use the RestoreWAT section of it - them post a new MGADiag report.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, February 15, 2011 11:02 AM
    Moderator
  • Right...It said that WAT was already removed, so I did the restoreWAT...on reboot it opened a windows activation screen...I cancelled this to do the scan again -

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-74XYM-BH4JX-XM76F
    Windows Product Key Hash: KeYfcvXg/a1Q01x73+f8IL/JC4Y=
    Windows Product ID: 00359-112-0000007-85521
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {B91B0D75-CF07-4919-B9A8-D13E38BDB486}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.101026-1503
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B91B0D75-CF07-4919-B9A8-D13E38BDB486}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XM76F</PKey><PID>00359-112-0000007-85521</PID><PIDType>5</PIDType><SID>S-1-5-21-2588892872-1785597096-2081000514</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>AO531h</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>v0.3110</Version><SMBIOSVersion major="2" minor="4"/><Date>20081006000000.000000+000</Date></BIOS><HWID>AFB83607018400E4</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACER  </OEMID><OEMTableID>ACER    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-112-000000-00-2057-7600.0000-3412010
    Installation ID: 020901425732781164063920662776341213121364058453598211
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: XM76F
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).
    Remaining Windows rearm count: 3
    Trusted time: 15/02/2011 16:20:33

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:13:2011 16:20
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAIAAQABAAAAAgABAAEAnJ/cUWMAsCwSF+IVSORqDg7MBN6N77Rw2AjqfnIZ

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, invalid SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ACER          ACER   
      FACP            ACER          ACER   
      HPET            ACER          ACER   
      BOOT            ACER          ACER   
      MCFG            ACER          ACER   
      SSDT            PmRef        CpuPm
      ASF!            ACER          ACER   
      SLIC            ACER          ACER   


    But now I have a new concern....I've noticed that the product key that's coming up in the scan above, is different to the one on the bottom of my comp. Bit of history before Christmas my youngest girl pulled netbook off dad's lap and wrecked our hard drive. The tech guy that came out installed new hard drive and this version of windows. So i figure the info on bottom of comp is original product key, but with the new install I have no clue what the new product key could be.

    I know this prolly makes it more complicated...but at least I'm learning more about comps.

    Tuesday, February 15, 2011 4:24 PM
  • "IceStella" wrote in message news:5f297f15-ec5f-4dd2-a129-d5a6e91ea654...

    Right...It said that WAT was already removed, so I did the restoreWAT...on reboot it opened a windows activation screen...I cancelled this to do the scan again -

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-74XYM-BH4JX-XM76F
    Windows Product Key Hash: KeYfcvXg/a1Q01x73+f8IL/JC4Y=
    Windows Product ID: 00359-112-0000007-85521
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003


    But now I have a new concern....I've noticed that the product key that's coming up in the scan above, is different to the one on the bottom of my comp. Bit of history before Christmas my youngest girl pulled netbook off dad's lap and wrecked our hard drive. The tech guy that came out installed new hard drive and this version of windows. So i figure the info on bottom of comp is original product key, but with the new install I have no clue what the new product key could be.

    I know this prolly makes it more complicated...but at least I'm learning more about comps.


    It's OK - and perfectly normal. The Key in the report above is the Default Keyless Install Key. You need to change the Product Key to the one on your sticker using the Change Product Key link  (which should now work properly), and then activate that key.
    You should then install the WAT update, and any other missing Windows Updates, and delete the RemoveWAT program from your computer and your life :)
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, February 15, 2011 5:08 PM
    Moderator
  • My product key is not a valid windows 7 product key...eep. Looks like I've hit a dead end.
    Tuesday, February 15, 2011 8:01 PM
  • "IceStella" wrote in message news:e560711b-620e-4963-b8e9-12907ad22585...
    My product key is not a valid windows 7 product key...eep. Looks like I've hit a dead end.

    Your PC is too old to have come with an OEM/COA SLP Key for Win 7  - and it looks as if it's too old to have qualified for a free upgrade to Win 7.
    Have you installed an Upgrade to Win 7 at all on this machine? - or did it come with Win 7 already loaded by your vendor?
    If the latter then you were sold a machine with counterfeit Wn7 installed.
     
    If you've installed the upgrade, then you need to use the Key from the package that came with the disks
     
    What is the Version and edition of Windows quoted on the COA sticker with the Key (do not post the Key)?
     
    Is the Recovery Partition still in place  on the PC? (what happens if you hit ALT+ F10  during boot?)
     
    You may have to use the System Recovery procedures to restore the system back to ex-factory condition - so back up your data to external storage.
     
    If the onboard Recovery System doesn't work, then you'll have to contact Acer for a set of recovery disks for the original OS, then use that to reformat/reinstall. You could then Upgrade the system back to Win 7 if you wanted, using and Upgrade pack.
    Your other option is to purchase a Full Retail Home Premium Win 7 from a reputable dealer, and use the Key from that to make your system Genuine.
     
     
     
     
     
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by IceStella Tuesday, February 15, 2011 9:38 PM
    Tuesday, February 15, 2011 8:51 PM
    Moderator
  • Like I said before...the guy who replaced our hard drive returned it with Windows 7 already installed...he never said anything at the time about any upgrades or licenses or anything at all. So I guess my best bet is to try to contact him and see what he says. He may have the details needed, but why he wouldn't have given me all info at time I have no idea. Thanks so much for all your help.

    If I do manage to get all this sorted I'll come back and let you know...lol. Ta!

    Tuesday, February 15, 2011 9:40 PM
  • "IceStella" wrote in message news:57e83303-aae3-4dcf-94f3-98ec6d7f5078...

    Like I said before...the guy who replaced our hard drive returned it with Windows 7 already installed...he never said anything at the time about any upgrades or licenses or anything at all. So I guess my best bet is to try to contact him and see what he says. He may have the details needed, but why he wouldn't have given me all info at time I have no idea. Thanks so much for all your help.

    If I do manage to get all this sorted I'll come back and let you know...lol. Ta!


    Sorry - I missed that bit! :(
    You need to threaten him with all sorts of mayhem - he's technically committed at least two offences (fraud and mis-selling), assuming he's a commercial operation, and not just a friend helping out.
    MS, Trading Standards, the Police, and sundry other agencies would be interested to meet him :)

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, February 15, 2011 9:53 PM
    Moderator