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WHS Backup of Windows 7 Fails

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Hi there Everyone,

I have just installed WHS on a new computer, everything works apart from backups, my client laptop is running windows 7, what happens is when I go to backup the client laptop (using a wired network) it gets to 5% and says backing up system reserved, reorganizing data on server, 5 mins later i get booted off the console and cannot log in again via the console, remote desktop or actually on the server. I cannot even access my shares. The only way to get the server responding again is to reboot it. Does anyone have any ideas please.

Monday, February 8, 2010 8:39 AM

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Hi Garethm1976,

You might find the problem is the network driver - go to device manager and rollback the driver and see if that helps in any way. Let us know how you get on.

Cheers,
Al
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- Proposed as answer by Ken WarrenModerator Monday, February 8, 2010 3:40 PM
- Unproposed as answer by Garethm1976 Tuesday, February 9, 2010 8:17 PM
Monday, February 8, 2010 2:06 PM
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Definitely your issue is a network issue affecting your server, per Al's post. In addition to the network driver, other things that could conceivably cause this problem: failing network interface card (and if it's a motherboard NIC, just get a standard PCI NIC now and save yourself the headache because it will fail :) ), network cable, bad port on your switch or router (or a failing switch or router), etc.
I'm not on the WHS team, I just post a lot. :)

Monday, February 8, 2010 3:43 PM

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Definitely your issue is a network issue affecting your server, per Al's post. In addition to the network driver, other things that could conceivably cause this problem: failing network interface card (and if it's a motherboard NIC, just get a standard PCI NIC now and save yourself the headache because it will fail :) ), network cable, bad port on your switch or router (or a failing switch or router), etc.
I'm not on the WHS team, I just post a lot. :)

The Machine I have installed WHS on is brand new out of box, just took out the oem hdd and inserted a new blank 1TB HDD, and installed WHS, I did have problems at first finding the correct drivers for my Network card, so will try a roll back later, (I might even have the wrong drivers installed, but apart from the backup, everything else works, ie. I can get on the internet, d/l with utorrent and stream with ps3 media server.) but I really don't think the card would be failing. Hope this helps and Ill keep you updated.

Monday, February 8, 2010 4:04 PM

Hi there, Ok still no joy, I tried to roll back the driver to no avail, I then uninstalled the driver to see if windows update could find the correct driver (I temparily connected up a wireless dongle so the server could go online, windows update found no drivers for it, so had to go back and install the nvidia nforce drivers again. I am pretty sure these are the correct drivers, but if anyone can confirm this for me from these details of the original machine.
It was a Acer Aspire X1301

Here is a belarc report minus my serial and ip address I hope this helps me identify the correct drivers for the network card.

<!--TD width=48%> <!--TD width=48%> <!--TD width=48%> <!--TD width=48%>

Operating System

System Model

Windows Server 2003 Home Server Service Pack 2 (build 3790)
Install Language: English (United States)
System Locale: English (United Kingdom)

Acer Aspire X1301
System Serial Number:
Enclosure Type: Desktop

Processor a

Main Circuit Board b

2.60 gigahertz AMD Athlon II X4 620
128 kilobyte primary memory cache
512 kilobyte secondary memory cache
64-bit ready
Multi-core (4 total)
Not hyper-threaded

Board: Acer WMCP78M
Bus Clock: 200 megahertz
BIOS: Phoenix Technologies, LTD P01-A0 08/28/2009

Drives

Memory Modules c,d

1250.26 Gigabytes Usable Hard Drive Capacity
1207.97 Gigabytes Hard Drive Free Space

ATAPI DVD A DH16AASH [CD-ROM drive]

Disk drive -- drive 2
Disk drive -- drive 3
Hitachi HTS541612J9SA00 USB Device [Hard drive] (120.03 GB) -- drive 4
Hitachi HTS542525K9SA00 USB Device [Hard drive] (250.06 GB) -- drive 5, SMART Status: Healthy
SAMSUNG SP1203N USB Device [Hard drive] (120.06 GB) -- drive 1
ST31000528AS [Hard drive] (1000.20 GB) -- drive 0, SMART Status: Healthy

3840 Megabytes Usable Installed Memory

Slot 'DIMM1' has 2048 MB
Slot 'DIMM2' has 2048 MB

Local Drive Volumes


c: (NTFS on drive 0)	21.48 GB	13.73 GB free
d: (NTFS on drive 0)	978.73 GB	973.47 GB free
e: (NTFS on drive 5)	250.06 GB	220.78 GB free

Network Drives

None detected

Users (mouse over user name for details)

Printers

local user accounts	last logon
Administrator	09/02/2010 19:33:04	(admin)
WHS Services	09/02/2010 13:18:10	(admin)
local system accounts
ASPNET	07/02/2010 08:02:49
Gareth	09/02/2010 20:05:33
Guest	never
IUSR_SERVER	09/02/2010 19:33:01
IWAM_SERVER	06/02/2010 04:39:16
Shellster	09/02/2010 09:20:28
SUPPORT_388945a0	never

Marks a disabled account; LOCKED OUT

Marks a locked account

Microsoft XPS Document Writer

on XPSPort:

Controllers

Display

Primary IDE Channel [Controller] (2x)
Secondary IDE Channel [Controller] (2x)
Standard Dual Channel PCI IDE Controller (2x)

NVIDIA GeForce 8200 [Display adapter]
Default Monitor
LG TV [Monitor] (52.0"vis, January 2009)

Bus Adapters

Multimedia

Standard Enhanced PCI to USB Host Controller (2x)
Standard OpenHCD USB Host Controller (2x)

None detected

Virus Protection [Back to Top]

new Group Policies

No details available

None discovered

Communications

Other Devices


1394 Net Adapter
NVIDIA nForce 10/100/1000 Mbps Networking Controller
primary	Auto IP Address:
	Gateway:
	Dhcp Server:
	Physical Address:

Networking Dns Server:

VIA OHCI Compliant IEEE 1394 Host Controller
HID-compliant device
USB Human Interface Device
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
PS/2 Compatible Mouse
NVIDIA Network Bus Enumerator
Unknown Device
USB Composite Device
USB Mass Storage Device (4x)
USB Root Hub (4x)
Generic volume shadow copy

Tuesday, February 9, 2010 8:16 PM

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Oh and I am getting these errors in the log, MRxSmb, "The master browser has received a server annoucement from the computer (PC Name) that believes it is the master browser for the domain transport NetBT_Tcpip{B2BF11E8-9612-47E4. The master browser is stopping or an election is being forced.". Event ID 8003.
Backup of (PC Name) D:\ has failed event ID 262.

Hope this helps

Tuesday, February 9, 2010 11:55 PM
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Oh and I am getting these errors in the log, MRxSmb, "The master browser has received a server annoucement from the computer (PC Name) that believes it is the master browser for the domain transport NetBT_Tcpip{B2BF11E8-9612-47E4. The master browser is stopping or an election is being forced.". Event ID 8003.
Backup of (PC Name) D:\ has failed event ID 262.

Hope this helps

I am getting the same error, but I think this is a red herring. The problem seems to be in the Realtek drivers.

Sunday, February 28, 2010 5:33 AM
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For the benefit of someone who may have the same problem - I tried every combination of driver I could, going back as far as 2007. Finally the only thing that worked were the drivers from Feb 2010 (at both ends), and Jumbo frames turned off.

Performance hit I guess, but it works!
- Proposed as answer by MeWa Tuesday, July 13, 2010 5:17 AM
Monday, March 1, 2010 6:17 AM
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I am having the same problem, but dont think its the server. I think its a conflict with the master browser election and its my laptop that gets kicked off when this occurs, causing the backups to fail. Havent found a cure yet though.

Monday, July 12, 2010 12:36 AM
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My google research initially pointed to the master browser issue as well, but following the listed debug steps had no effect. Jumbo frames was the culprit for me.

Tuesday, July 13, 2010 5:17 AM

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WHS Backup of Windows 7 Fails

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