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  • Question

  • please help me i think i am being robbed,i subscribed to microsoft one care last year. now they are
    renewing it without my say so .and i canot seem to get through to cancel it no way .i am not briliant
    with the web i am 69 and still learning.yours len simpson.
    Thursday, March 19, 2009 5:47 PM

Answers

  • When you signed up for OneCare with a credit card online, the agreement you accepted was that the service was auto-renewed annually. There is no way to not agree with this if you purchase online. If you subscribe with a retail key from inside a package, you can't be charged for renewal, so you are asked for payment information or another key at renewal time.
    If you wish to cancel the service and obtain a refund, contact OneCare support.
     

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

    If you are in North America, you can call this number (not to be used for technical support) to cancel:
     

    1-866-672-4551

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Thursday, March 19, 2009 6:17 PM
    Moderator