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I can't download templates for office 2007

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I have a valid copy of office 2007 Professional, and have activated the programs successfully, however it won't let me download templates for powerpoint. I have done everything I can think of, and here is the information from the diagnostic:

Diagnostic Report (1.7.0095.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: 0x0
Cached Validation Code: 0x0
Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
Windows Product ID: 89578-OEM-7332157-00061
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6001.2.00010300.1.0.003
CSVLK Server: N/A
CSVLK PID: N/A
ID: {7F1EDE7D-BD2F-4FE7-9EAE-F5620098E29C}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.69.2
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6001.vistasp1_gdr.080917-1612
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6001.18000

WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 114 Blocked VLK 2
Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
Microsoft Office Professional Edition 2003 - 100 Genuine
Microsoft Office Professional 2007 - 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: Registered, 1.6.28.0
Signed By: Microsoft
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-920-80070057

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{7F1EDE7D-BD2F-4FE7-9EAE-F5620098E29C}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-2405734435-3912867227-26736850</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>GC673AA-ABA m8100n</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>5.11 </Version><SMBIOSVersion major="2" minor="4"/><Date>20070605000000.000000+000</Date></BIOS><HWID>9B313507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17809</Pid><PidType>14</PidType></Product><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>86D917FC1F81500</Val><Hash>cPHlnVJpXknsDw1NmgUILMAsbog=</Hash><Pid>73931-640-4339835-57233</Pid><PidType>14</PidType></Product><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>9517E8FD262E77A</Val><Hash>8/hcJiqTQjWHM7wADZkgUYup2Q0=</Hash><Pid>81605-957-7199522-65224</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="10" Result="114"/><App Id="16" Version="10" Result="114"/><App Id="17" Version="10" Result="114"/><App Id="18" Version="10" Result="114"/><App Id="1A" Version="10" Result="114"/><App Id="1B" Version="10" Result="114"/><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Saturday, October 18, 2008 12:27 PM

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Hello Heidi Daley,

Thank you for posting your diagnostic information. Diagnostic results help our team in determining the root cause of your issue.

We are sorry to hear about the problem your currently experiencing. I can see right away what the issue is and why you are not passing validation. Unfortunately, the Product Key used to install your Office Suite is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder. As a rule, VLK editions of Operating Systems and Office should not be sold to individual consumers. Businesses, schools and governments normally use VLK editions for flexibility in installing many computers. Also, Volume Licenses for MS Office are Upgrade Licenses ONLY and cannot be used as an original or base license for a new computer. Please ask your systems administrator to logon to the eOpen site (https://eopen.microsoft.com/EN/default.asp) and confirm what your company’s assigned VLK. Sometimes how customers find themselves in this situation is that when their IT department was creating their VL image to be deployed to their desktops, they sometimes inadvertently use an incorrect product key because it was handy.

Look on the box or in the materials that came with your computer to see if you have a Certificate of Authenticity (COA) for Microsoft Office programs. The following websites will help determine the validity of your operating system as well as identify various COA’s.

To find out if your Microsoft products are genuine, compare the anti-piracy features on your media and packaging to the features described in the link below. (These features may vary by product edition and by purchase method.)

http://www.microsoft.com/resources/howtotell/product.aspx?pID=358c30c9-043a-47f4-b845-4591acd268a7&cID=fab9617a-57ff-4789-9397-6dac071b19b0&method=retail&displaylang=en

Please tell us about the Certificate of Authenticity (COA) for your copy of Microsoft Office.

1. What edition/version of Office do you have? To find your edition/version click Start, Word Options, Resources, About,there you should find the title of your edition.

·         Office Basic

·         Office Standard

·         Office Home and Student

·         Office Mobile

·         Office Small Business

·         Office Professional

·         Office Professional Plus

·         Office Enterprise

·         Office Ultimate

2. Does it read "OEM Software" or "OEM Product" in black lettering?

3. Or, does it have the computer manufacturer's name in black lettering?

4. Please provide the customer scenario you are experiencing.

5. DO NOT post the Product Key.

Not sure what to look for, see this page to reference your COA:

http://www.microsoft.com/resources/howtotell/product.aspx?pID=358c30c9-043a-47f4-b845-4591acd268a7&cID=fab9617a-57ff-4789-9397-6dac071b19b0&method=retail&displaylang=en

If this comes as a total surprise to you, please visit the retailer where you purchased the Microsoft Office software and let them know the Office software is a counterfeit copy. Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you to report piracy at the following link when it occurs.

http://www.microsoft.com/piracy/default.mspx

Microsoft’s legal department will follow up on all leads provided. Submitting piracy reports will assist in stopping unscrupulous business practices.  We CANNOT determine the "Quality" level of non-Genuine submissions and cannot guarantee such a thing here on the forum. You may be eligible for free software if you have high quality counterfeit discs as illustrated here:

http://www.microsoft.com/resources/howtotell/content.aspx?displaylang=en&pg=counterfeit

Again, we are sorry to hear about your situation. Please be sure to backup or otherwise off-load any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive.

Thank you for visitng the OGA program forum.

Antron,
- Edited by Antron Monday, October 20, 2008 4:57 PM
- Marked as answer by Stephen Holm Friday, October 24, 2008 12:53 AM
Monday, October 20, 2008 4:56 PM

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In Office XP, you are using a blocked VLK. that may be why.

Sunday, October 19, 2008 10:39 PM
0

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Hello Heidi Daley,

Thank you for posting your diagnostic information. Diagnostic results help our team in determining the root cause of your issue.

We are sorry to hear about the problem your currently experiencing. I can see right away what the issue is and why you are not passing validation. Unfortunately, the Product Key used to install your Office Suite is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder. As a rule, VLK editions of Operating Systems and Office should not be sold to individual consumers. Businesses, schools and governments normally use VLK editions for flexibility in installing many computers. Also, Volume Licenses for MS Office are Upgrade Licenses ONLY and cannot be used as an original or base license for a new computer. Please ask your systems administrator to logon to the eOpen site (https://eopen.microsoft.com/EN/default.asp) and confirm what your company’s assigned VLK. Sometimes how customers find themselves in this situation is that when their IT department was creating their VL image to be deployed to their desktops, they sometimes inadvertently use an incorrect product key because it was handy.

Look on the box or in the materials that came with your computer to see if you have a Certificate of Authenticity (COA) for Microsoft Office programs. The following websites will help determine the validity of your operating system as well as identify various COA’s.

To find out if your Microsoft products are genuine, compare the anti-piracy features on your media and packaging to the features described in the link below. (These features may vary by product edition and by purchase method.)

http://www.microsoft.com/resources/howtotell/product.aspx?pID=358c30c9-043a-47f4-b845-4591acd268a7&cID=fab9617a-57ff-4789-9397-6dac071b19b0&method=retail&displaylang=en

Please tell us about the Certificate of Authenticity (COA) for your copy of Microsoft Office.

1. What edition/version of Office do you have? To find your edition/version click Start, Word Options, Resources, About,there you should find the title of your edition.

·         Office Basic

·         Office Standard

·         Office Home and Student

·         Office Mobile

·         Office Small Business

·         Office Professional

·         Office Professional Plus

·         Office Enterprise

·         Office Ultimate

2. Does it read "OEM Software" or "OEM Product" in black lettering?

3. Or, does it have the computer manufacturer's name in black lettering?

4. Please provide the customer scenario you are experiencing.

5. DO NOT post the Product Key.

Not sure what to look for, see this page to reference your COA:

http://www.microsoft.com/resources/howtotell/product.aspx?pID=358c30c9-043a-47f4-b845-4591acd268a7&cID=fab9617a-57ff-4789-9397-6dac071b19b0&method=retail&displaylang=en

If this comes as a total surprise to you, please visit the retailer where you purchased the Microsoft Office software and let them know the Office software is a counterfeit copy. Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you to report piracy at the following link when it occurs.

http://www.microsoft.com/piracy/default.mspx

Microsoft’s legal department will follow up on all leads provided. Submitting piracy reports will assist in stopping unscrupulous business practices.  We CANNOT determine the "Quality" level of non-Genuine submissions and cannot guarantee such a thing here on the forum. You may be eligible for free software if you have high quality counterfeit discs as illustrated here:

http://www.microsoft.com/resources/howtotell/content.aspx?displaylang=en&pg=counterfeit

Again, we are sorry to hear about your situation. Please be sure to backup or otherwise off-load any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive.

Thank you for visitng the OGA program forum.

Antron,
- Edited by Antron Monday, October 20, 2008 4:57 PM
- Marked as answer by Stephen Holm Friday, October 24, 2008 12:53 AM
Monday, October 20, 2008 4:56 PM

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I can't download templates for office 2007

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