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Office klipart gallery not work 0x80070002 RRS feed

  • Question

  • Notebook Vista 32bit Home Premium OEM (Czech version) - license bought with NTB
    + Office Small Business (Czech version) - have a legal licence & the license code was typed in office dialog

    Everything works (Word/Excel/Powerpoint) well, but Office Klipart Gallery (started by menu button from Word, Powerpoint etc.) show message
    "Application cannot access to the file. Error: 0x80070002" (Translated from Czech,.. "the file" is not specified in this message)
    When Word (Powerpoint, Galery tools) is started with administrator permission it is works well.

    The problem is on 6pcs same notebooks.

    Any idea ? - thanks

    Report (many times is shown error 0x80070002 - why ?):

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012 Windows Product Key: *****-*****-WWR7C-QF2M7-2TB37 Windows Product Key Hash: YqRmTj4qWYwTYqB/WJzBj8/adyc= Windows Product ID: 89578-OEM-7332157-00056 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {0E0FA126-6E3E-402D-AD11-DB1A2502C8FE}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.lh_sp2rtm.090410-1830
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    2007 Microsoft Office system - 100 Genuine OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 
    77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: 
    <GenuineResults><MachineData><UGUID>{0E0FA126-6E3E-402D-AD11-DB1A2502C8FE}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2TB37</PKey><PID>89578-OEM-7332157-00056</PID><PIDType>2</PIDType><SID>S-1-5-21-2984762022-3320821283-3686590003</SID><SYSTEM><Manufacturer>LENOVO                        </Manufacturer><Model>2746E5G</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>6AET58WW</Version><SMBIOSVersion major="2" minor="5"/><Date>20090529000000.000000+000</Date></BIOS><HWID>D6323507018400FA</HWID><UserLCID>0405</UserLCID><SystemLCID>0405</SystemLCID><TimeZone>Střední Evropa (běžný čas)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-6A   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>96CBC4E06104344</Val><Hash>G3Eqi2NKQJcMG9bmvHQ1FQ3Skgc=</Hash><Pid>89451-418-2288332-66436</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" 
    Result="100"/></Applications></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Verze služby SLS (Software Licensing Service): 6.0.6002.18005
    Název: Windows(TM) Vista, HomePremium edition
    Popis: Windows Operating System - Vista, OEM_SLP channel ID aktivace: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    ID aplikace: 55c92734-d682-4d71-983e-d6ec3f16059f
    Rozšířené PID: 89578-00146-321-500056-02-1033-6001.0000-2442009
    ID instalace: 003795090934400555047253211016900013958962280442238531
    Adresa URL certifikátu procesoru:   
    http://go.microsoft.com/fwlink/?LinkID=43473
    Adresa URL certifikátu počítače:     
    http://go.microsoft.com/fwlink/?LinkID=43474
    Adresa URL licence k použití:             
    http://go.microsoft.com/fwlink/?LinkID=43476
    Adresa URL certifikátu kódu Product Key: 
    http://go.microsoft.com/fwlink/?LinkID=43475
    Část kódu Product Key: 2TB37
    Stav licence: Licencováno

    HWID Data-->
    HWID Hash Current: 
    OgAAAAEABAABAAIAAQABAAAABAABAAEAeqiWuLqaqPBglAyQ5CxwTWQ/wPby9NSnZPPefqxWOMoqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
       ACPI Table Name    OEMID Value    OEMTableID Value
       APIC            LENOVO        TP-6A
       FACP            LENOVO        TP-6A
       DBGP            LENOVO        TP-6A
       HPET            LENOVO        TP-6A
       BOOT            LENOVO        TP-6A
       MCFG            LENOVO        TP-6A
       SLIC            LENOVO        TP-6A
       ECDT            LENOVO        TP-6A
       OEMB            LENOVO        TP-6A
       GSCI            LENOVO        TP-6A
       ATKG            LENOVO        TP-6A
       SSDT            PmRef        TP-6A
    Tuesday, October 20, 2009 9:42 AM

Answers

All replies

  • Hello Sangala,

    These forums are for the support of Windows Genuine Advantage Validation issues. Your post does not appear to a be Vista Activation or Validation related and, as such is, unfortunately, off-topic (as well as outside my main area of knowledge)

      I recommend reposting your question to one of the Office Newsgroups: http://www.microsoft.com/office/community/en-us/FlyoutOverview.mspx or go to http://support.microsoft.com for additional support options.

    Sorry I couldn't be more help,
    Darin MS

    • Marked as answer by Darin Smith MS Tuesday, October 20, 2009 6:08 PM
    Tuesday, October 20, 2009 6:06 PM
  • Hallo,

    I know it :), but i thought it is a validation error.
    Wednesday, October 21, 2009 6:37 AM