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This copy of Windows did not pass genuine validation because the validation process could not be completed. RRS feed

  • Question

  •  

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=enDiagnostic Report (1.7.0110.0):
    Status passed

    http://support.microsoft.com/kb/822798#
    Compleated methods 1 -10

    Corporate PC & volume license customer; dont want to reinstall OS if can be avoided.
    -----------------------------------------
    WGA Data-->
    Validation Status: PID is invalid
    Validation Code: 5
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-CMTDC-Q944H-4448T
    Windows Product Key Hash: tXG6mHi3Q4PYLEqVTq4OeWisdRY=
    Windows Product ID: 76487-640-1514064-23045
    Windows Product ID Type: 0
    Windows License Type: Unknown
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {15FF47C0-930D-41B3-85A8-BD2343330208}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.8.31.9
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-85-80004005
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 5
    File Exists: Yes
    Version: 1.8.31.9
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    Microsoft Office Visio Professional 2003 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1_025D1FF3-85-80004005_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{15FF47C0-930D-41B3-85A8-BD2343330208}</UGUID><Version>1.7.0110.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-4448T</PKey><PID>76487-640-1514064-23045</PID><PIDType>0</PIDType><SID>S-1-5-21-521101405-1577302124-2516377114</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude D820                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="4"/><Date>20070402000000.000000+000</Date></BIOS><HWID>15BE3F07018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>5CBFCC078E41500</Val><Hash>QDedCYm87oBwsZy6VQYfqqJ/ghE=</Hash><Pid>73931-640-5278402-57339</Pid><PidType>14</PidType></Product><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>8289F2103B68500</Val><Hash>aSTvTXZoELplLVM0LaSr5dAuZeQ=</Hash><Pid>72085-640-1973206-55128</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/><App Id="51" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 4000:Dell Inc|4000:Microsoft Corporation
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A



    Wednesday, October 29, 2008 8:36 PM

Answers

  • Spiaggia2k,

    Thank you for posting your Diagnostic Report. Coul you please re-post results in a post by itself? From Diagnostic Report (1.7.0110.0): to the end...

    I look forward to working with you. Make sure not to alter the report too.

    Rick, MS
    • Marked as answer by RickImAPC Monday, November 3, 2008 10:47 PM
    Wednesday, October 29, 2008 10:00 PM

All replies

  • Spiaggia2k,

    Thank you for posting your Diagnostic Report. Coul you please re-post results in a post by itself? From Diagnostic Report (1.7.0110.0): to the end...

    I look forward to working with you. Make sure not to alter the report too.

    Rick, MS
    • Marked as answer by RickImAPC Monday, November 3, 2008 10:47 PM
    Wednesday, October 29, 2008 10:00 PM
  •  Try using the product key update tool and reinsert your Product Key (Found on your COA)

    Find the tool at:

    www.microsoft.com/genuine/selfhelp/pkuinstructions.aspx

    Sunday, November 2, 2008 11:47 PM