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Windows 7 Pro OEM reporting not genuine RRS feed

  • Question

  • This PC was purchased from Lenovo with the OS preinstalled.  It was fine at installation, but started throwing not genuine notifications recently.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-MV8MH-98QJM-24367
    Windows Product Key Hash: wgci5Gdejx4esg7++zTOe3LWF+4=
    Windows Product ID: 00371-OEM-8992671-00437
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {FC8109BD-9CC5-4F2C-B52D-67D23E7F7398}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.140303-2144
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FC8109BD-9CC5-4F2C-B52D-67D23E7F7398}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-24367</PKey><PID>00371-OEM-8992671-00437</PID><PIDType>2</PIDType><SID>S-1-5-21-14155377-2014896427-2244194659</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>INVALID</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>FHKT25AUS</Version><SMBIOSVersion major="2" minor="7"/><Date>20130716000000.000000+000</Date></BIOS><HWID>2D1E0900018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700437-02-1033-7601.0000-0372014
    Installation ID: 016264555925839035715055002885683431850256789763740333
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 24367
    License Status: Notification
    Notification Reason: 0xC004F057.
    Remaining Windows rearm count: 2
    Trusted time: 6/4/2014 11:19:07 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAAAAQABAAEAAAABAAAABAABAAEA6GFWZF7wRGPYAZb8kBM4faZNZsvI9g==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC LENOVO TC-FH   
      FACP LENOVO TC-FH   
      HPET LENOVO TC-FH   
      MCFG LENOVO TC-FH   
      FPDT LENOVO TC-FH   
      ASF! LENOVO TC-FH   
      SSDT LENOVO TC-FH   
      SSDT LENOVO TC-FH   
      SSDT LENOVO TC-FH   
      SSDT LENOVO TC-FH   
      BGRT LENOVO TC-FH   

    Wednesday, June 4, 2014 4:25 PM

Answers

  • There is no COA sticker at all on the device, but there is a simple square sticker that says Windows 8 Pro.  We reinstalled from the recovery partition and it appears to be the same key.  Lenovo says it is a Microsoft issue and we should call them.  The only thing they would do is ship a new set of recovery media.  I had them send both Windows 7 and Windows 8.

    It is DEFINITELY a Lenovo issue - they failed to flash the BIOS with the proper SLIC Table that would allow the downgrade.

    This probably also means that they neglected to properly flash it with the necessary bits for Windows 8 Pro activation to occur.

    This has nothing whatever to do with MS.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, June 5, 2014 5:44 PM
    Moderator

All replies

  • This machine appears to have no SLIC table - it also appears to have been built way beyond Windows 7's official end of sale.

    I suspect that the machine shipped with Windows 8 (not Windows 8 Pro) - and was downgraded to Windows 7 in contravention of the downgrade rights rules.

    You need to take the issue up with Lenovo if this machine shipped with Windows 8 Pro installed - or with the vendor,  if it was third-party, and Windows 7 was installed.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, June 5, 2014 6:39 AM
    Moderator
  • The device shipped from Lenovo with Windows 7.  And why do you say a downgrade to Windows 7 is in contravention of the downgrade rights rules?

    I believe the problem to be the motherboard was replaced because it was dead on arrival.  After the motherboard was replaced Windows was not re-installed.  Could that be the cause?

    Thursday, June 5, 2014 1:32 PM
  • The model of the motherboard is listed as 'INVALID'.  This could have something to do with why the SLIC Table is missing.  If they replaced a DOA motherboard, they may not have realized it was originally installed with Windows 7.

    Please do not read this sentence. Please ignore the previous sentence.

    Thursday, June 5, 2014 2:23 PM
  • The motherboard replacement is almost certainly the problem - Lenovo should have shipped it with the proper SLIC table present in BIOS.

    Does your machine have a Windows 7 Pro COA sticker on it? If so, then simply change the Product Key to the one on the sticker, using the option at the bottom of the System properties page.

    If there's no Win7 COA sticker, but a Windows 8Pro sticker instead, then you need to take up the issue with Lenovo or your supplier, as there is nothing we can do.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, June 5, 2014 4:06 PM
    Moderator
  • Windows 8 doesn't use the same self-activation methods as Windows 7 and Vista (SLIC table + OEM_SLP Key + software) - each pre-install machine from a major manufacturer is shipped with its own Windows Key.

    Windows 8 Core machines won't have a SLIC 2.1 table, as they are not entitled to downgrade rights, so the SLIC table is redundant.

    Windows 8 Pro machines may have a SLIC table, as the downgrade rights are determined by the manufacturer, and the rights are confirmed by using the manufacturer's Recovery media for the install of the downgrade, which requires the OEM_SLP Key from the media, and the SLIC table from the BIOS. Downgraded machines no longer have a COA, or independent Product Key, and MUST use the manufacturer's media and Key (except for machines downgraded using Volume License provisions)


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, June 5, 2014 4:14 PM
    Moderator
  • There is no COA sticker at all on the device, but there is a simple square sticker that says Windows 8 Pro.  We reinstalled from the recovery partition and it appears to be the same key.  Lenovo says it is a Microsoft issue and we should call them.  The only thing they would do is ship a new set of recovery media.  I had them send both Windows 7 and Windows 8.
    Thursday, June 5, 2014 4:24 PM
  • If this is a laptop, the COA sticker may be in the battery compartment under the battery.  

    Please do not read this sentence. Please ignore the previous sentence.

    Thursday, June 5, 2014 5:24 PM
  • There is no COA sticker at all on the device, but there is a simple square sticker that says Windows 8 Pro.  We reinstalled from the recovery partition and it appears to be the same key.  Lenovo says it is a Microsoft issue and we should call them.  The only thing they would do is ship a new set of recovery media.  I had them send both Windows 7 and Windows 8.

    It is DEFINITELY a Lenovo issue - they failed to flash the BIOS with the proper SLIC Table that would allow the downgrade.

    This probably also means that they neglected to properly flash it with the necessary bits for Windows 8 Pro activation to occur.

    This has nothing whatever to do with MS.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, June 5, 2014 5:44 PM
    Moderator
  • When you call Lenovo back, just start out by escalating the tech support issue.  The first and even second guys in line are likely just reading a script and hoping you go away.  You need to get to someone who knows how to answer actual questions.

    Please do not read this sentence. Please ignore the previous sentence.

    Thursday, June 5, 2014 6:58 PM
  • Thanks for the help.
    Friday, June 6, 2014 4:50 PM