Microsoft is not honoring my paid subscription RRS feed

  • Question

  • I have a paid subscription until 8/11/08. The problem is that I signed up to be a beta tester and now onecare doesn't recognize my subscription, now I can't reinstall or cancel my subscription, what should I do?



    Tuesday, December 11, 2007 6:55 PM


All replies

  • Pete, when you say you signed up to be a beta tester, do you mean the public 2.0 beta? When you bought your subscription was that in August of 2007? Do you remember the LiveID you used to activate the paid subscription? Can you sign in at http://billing.microsoft.com and see your paid subscription or do you only see the beta subscription? If it is the former, you should be able to activate OneCare with that LiveID after installing from http://onecare.live.com - if you are still running the beta version, meaning you did not uninstall it after the beta ended in November, you can't activate until you reinstall from the main web site. If it is the latter, you subscribed with a different LiveID and will need to try another or contact support to have them tell you the LiveID based on your credit card, contact, and/or your retail product key.



    Wednesday, December 12, 2007 2:19 AM
  • This is more trouble than what I want to deal with, can you tell me how to cancel?


    Thursday, December 13, 2007 2:21 AM
  •  Pete321 wrote:
    This is more trouble than what I want to deal with, can you tell me how to cancel?


    To cancel a OneCare subscription you must contact support. If you paid by credit card, you can sign in at http://billing.microsoft.com and invalidate your stored credit card data so that you can't be charged for renewal when the subscription actually does expire.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2


    Thursday, December 13, 2007 7:27 PM
  • You must be joking, there is no support, that's why I want to cancel. I also want my money back, I'm paid until august.

    Is it possible to talk to a human by phone, if so please give me a number. Thanks


    Friday, December 14, 2007 1:40 AM
  • No I'm not joking. That is the path to support and I can't provide a phone number as support via phone is only available to paid subscribers and after validation. I don't agree with that process, but that's the way it is, unfortunately.

    If you bought OneCare at retail, and you are in North America - 


    If you bought by credit card, the process for cancellation and possible refund is to contact support, however, since you purchased on August, you are far beyond the 30 day policy for refunds.


    I'm sorry that you are having problems with your subscription and OneCare, however all indications from your orignal post are that you were hit with a bug on upgrade from 1.6 to 2.0 that can be resolved by reinstalling and activating with your subscription LiveID *or* you have reinstalled and are attempting to activate with the *wrong* LiveID. The instructions that I provided in my original reply are not difficult to follow. And, if indeed you are using the wrong LiveID and you need to contact support, simply follow the instructions in the FAQ to get to the support page and select the option that you are a beta or trial user and you can submit an email support form. They can tell you the LiveID for your subscription based on your contact informatin, credit card, or retail product key. If you are identified as a paid subsriber, you can then also obtain the support phone number for follow-up should you wish to cancel still.



    Friday, December 14, 2007 1:26 PM