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After I downloaded Windows 7 Service Pack 1 I got the message "This copy of WIndows is not genuine" RRS feed

  • Question

  • Hello all

    Firstly, I was instructed to link to the original thread on microsoft answers where I first asked for a solution to my problem:

    http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/i-recently-installed-the-windows-service-pack-2/7df5e31c-1020-4b51-9e01-cd194366a1b7

     

    My problem is, since I downloaded the Windows 7 Service Pack 1, all I get on the Desktop is a black screen with 'Windows 7, Build 7600, This copy of Windows is not Genuine' written on the bottom right of the screen.
    The only thing I can do is access the internet, but only after going into the task manager and entering 'explorer.exe'. I cannot access any pogram such as Adobe Reader, Microsoft Office, photos, videos etc.
    Also, I do not have at hand my Windows 7 CD or codes, as I have emigrated and left them behind me.

    In the thread I linked to I was told to send my diagnostic report and it is at the bottom of this post
    Thank you for your time

    Diagnostic Report (1.9.0027.0):
     
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-FKWFM-2BP9Y-RW6M7
    Windows Product Key Hash: PvQUN2155azE/AdmFSrZ4K9yffw=
    Windows Product ID: 00359-033-6378515-85906
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {635FCBC6-B7E2-4FF1-B329-C56BDA538BE0}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.110408-1633
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{635FCBC6-B7E2-4FF1-B329-C56BDA538BE0}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RW6M7</PKey><PID>00359-033-6378515-85906</PID><PIDType>5</PIDType><SID>S-1-5-21-818118164-3974112486-3942490521</SID><SYSTEM><Manufacturer>Packard Bell BV</Manufacturer><Model>EasyNote_MX37-S-200</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>219    </Version><SMBIOSVersion major="2" minor="5"/><Date>20080618000000.000000+000</Date></BIOS><HWID>99753907018400EA</HWID><UserLCID>1809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Korea Standard Time(GMT+09:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>PacBel</OEMID><OEMTableID>PBNB000A</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>6663D4D2D0F3F26</Val><Hash>1qsMmjA5JX2DTqo2ZjuybeRS84w=</Hash><Pid>81602-915-0322275-68160</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
    Spsys.log Content: 0x80070002
    Licensing Data-->
    CScript Error: Can't find script engine "VBScript" for script "C:\win7\winows\system32\slmgr.vbs".
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:11:2011 13:28
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Not Registered - 0x80004002
    HealthStatus Bitmask Output:
    HWID Data-->
    HWID Hash Current: OgAAAAEABAABAAEAAAADAAAABAABAAEAnJ8wS/im+um+wQCiFNwCBCCjMGwOrzjdoipGkJgAUvsqhQ==
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC 061808 APIC2107
      FACP 061808 FACP2107
      DBGP 061808 DBGP2107
      HPET 061808 OEMHPET 
      BOOT 061808 BOOT2107
      MCFG 061808 OEMMCFG 
      SLIC PacBel PBNB000A
      ECDT 061808 OEMECDT 
      OEMB 061808 OEMB2107
      SSDT PmRef CpuPm

     



    • Edited by seanythep Friday, October 21, 2011 9:54 AM
    Friday, October 21, 2011 9:52 AM

Answers

  • No further reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    • Marked as answer by Darin Smith MS Tuesday, October 25, 2011 8:15 PM
    Tuesday, October 25, 2011 8:15 PM

All replies

  • "seanythep" wrote in message news:1cf7d882-b924-45dd-ab90-464b857679d4...

    Hello all

    Firstly, I was instructed to link to the original thread on microsoft answers where I first asked for a solution to my problem:

    http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/i-recently-installed-the-windows-service-pack-2/7df5e31c-1020-4b51-9e01-cd194366a1b7

     

    My problem is, since I downloaded the Windows 7 Service Pack 1, all I get on the Desktop is a black screen with 'Windows 7, Build 7600, This copy of Windows is not Genuine' written on the bottom right of the screen.
    The only thing I can do is access the internet, but only after going into the task manager and entering 'explorer.exe'. I cannot access any pogram such as Adobe Reader, Microsoft Office, photos, videos etc.
    Also, I do not have at hand my Windows 7 CD or codes, as I have emigrated and left them behind me.

    In the thread I linked to I was told to send my diagnostic report and it is at the bottom of this post
    Thank you for your time

    Diagnostic Report (1.9.0027.0):
     
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-FKWFM-2BP9Y-RW6M7
    Windows Product Key Hash: PvQUN2155azE/AdmFSrZ4K9yffw=
    Windows Product ID: 00359-033-6378515-85906
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003
     
     
    File Scan Data-->
    Other data-->
    SYSTEM><Manufacturer>Packard Bell BV</Manufacturer><Model>EasyNote_MX37-S-200</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>219    </Version><SMBIOSVersion major="2" minor="5"/><Date>20080618000000.000000+000</Date></BIOS
     
    Licensing Data-->
    CScript Error: Can't find script engine "VBScript" for script "C:\win7\winows\system32\slmgr.vbs".
     
     
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
      SLIC PacBel PBNB000A
     

     

    Your problem is caused by the scripting problem highlighted above.
    This is usually caused by an unregistered dll file, but the path to the file here is a very strange one – which would never normally exist in a Windows installation.
     
    The normal location for the slmgr.vbs file is C:\Windows\System32 – but yours appears to be elsewhere.
    Have you been attempting to modify junctions, or doing a non-standard installation of Windows?
     
    I suspect that the story goes deeper – and that your best option may be a complete rebuild of the system from scratch, painful as that may sound.
    From the looks of it, this would require that you revert your system back to the original OS, using the manufacturer’s recovery system, and then re-apply the Upgrade with your current Key. If you can borrow an MS-hologrammed disk for Win7 Home premium from a friend, you can make a copy and use that for the upgrade.
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, October 21, 2011 11:48 AM
    Moderator
  • @ seanythep


    Go to this website and download the VBS registry file and merge it with your registry.

    Friday, October 21, 2011 12:30 PM
  • Following-up on my colleague Noel's reply, please answer all of the following diagnostic questions by number in your very next reply (no need to quote this post):

    1a. When (exact date, preferably) was SP1 installed?

    1b. Was SP1 offered & installed via Windows Update or did you install it manually?

    1c. Was Internet Explorer working properly before you installed SP1?

    2. Did Win7 come preinstalled on the computer when you bought it, did you do a clean install of Win7, or did you upgrade from Vista to Win7?

    3. What is the full name of your installed anti-virus application or security suite and when (approx. date) does your current subscription expire?  What anti-spyware applications (other than Defender) are installed?  What third-party firewall (if any)?

    4. Has a(nother) Norton application or a McAfee application EVER been installed on the computer?

    5. Did a Norton free-trial or a McAfee free-trial [pick one] come preinstalled on the computer when you bought it? (Doesn't matter if you never used or Activated it.)


    ~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft
    Friday, October 21, 2011 2:51 PM
  • "PA Bear MS MVP" wrote in message news:c077d4ff-656b-449a-afe3-f074ed1b3c31...

    Following-up on my colleague Noel's reply, please answer all of the following diagnostic questions by number in your very next reply (no need to quote this post):


     
     
    (thanks, Robear!)

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, October 21, 2011 10:45 PM
    Moderator
  • No further reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    • Marked as answer by Darin Smith MS Tuesday, October 25, 2011 8:15 PM
    Tuesday, October 25, 2011 8:15 PM