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Another Windows 7 suddenly not genuine error RRS feed

  • Question

  • I bought a Dell Inspiron that came installed with Vista. I called Dell and asked if I could get an upgrade to Windows 7. They sent me an OEM disc of Home Premium 32 Bit which I installed and has been working correctly until yesterday, when I started getting the "not genuine" message others have reported. I'm not aware of having done anything different to my machine recently, and didn't want to try any troubleshooting until I got some competent direction.

    Here's my WGA Diag report:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {F9A94641-18BF-41CF-969E-D9566E867FF1}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F9A94641-18BF-41CF-969E-D9566E867FF1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-2016140578-4067811812-3580119309</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1720                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A09</Version><SMBIOSVersion major="2" minor="4"/><Date>20080711000000.000000+000</Date></BIOS><HWID>4EB93607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17866</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="114"/><App Id="16" Version="10" Result="114"/><App Id="17" Version="10" Result="114"/><App Id="18" Version="10" Result="114"/><App Id="1A" Version="10" Result="114"/><App Id="1B" Version="10" Result="114"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800095-02-1033-7600.0000-2842010
    Installation ID: 004063411711433080785883696702232532123114296352042372
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: RMV82
    License Status: Notification
    Notification Reason: 0xC004F07C.
    Remaining Windows rearm count: 4
    Trusted time: 10/11/2010 5:05:36 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:11:2010 17:09
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: OAAAAAEABgABAAIAAAABAAAAAgABAAEA6GE8x3oQ6sZ2/6JwPIdIRUaDlvmIWYwfmNuGgnI+KoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          M08   
      FACP            DELL          M08   
      HPET            DELL          M08   
      BOOT            DELL          M08   
      MCFG            DELL          M08   
      SLIC            DELL          M08   
      SSDT            PmRef        CpuPm

    Any help would be appreciated!

    Monday, October 11, 2010 10:28 PM

Answers

  • "Triveraguy" wrote in message news:68256a77-c693-41e3-9447-9bb448182a2d...
    I ran net start sppsvc , it said the service had started, but it did not remove the message.

    Tom Snyder

    You have a number of problems.....
    1) you have a non-genuine installation of Office
    2) Your Windows 7 installation is based on an OEM SLP license - whereas most Dell Upgrade licenses are OEM_NSLP licenses.
    3) Your machine was manufactured well before the qualifying period for free upgrade licenses for Win 7
     
    You are either being a little economical with the truth, or are being misled by your advisor.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Triveraguy Tuesday, October 12, 2010 2:20 PM
    Monday, October 11, 2010 10:56 PM
    Moderator
  • Hey Noel:

    "economical with the truth." I like that. ;)

    I'm running a licensed, purchased version of Office 2010, but installed a friend's version of Office XP strictly for Frontpage, which MS stopped making several years ago. Forogot till now that it was still there, so I've uninstalled that.

    The Windows 7 upgrade was a comp that I talked a Dell CSR into giving me because of all the equipment I buy from them. But they sent me an OEM disc and not an actual upgrade. If I'd have known what a time suck this was going to be I would have just left it at Vista. This is really not worth the hassle, so I've purchased a 7 license. All working fine now.

    Thanks for the help.


    Tom Snyder
    • Marked as answer by Triveraguy Tuesday, October 12, 2010 3:24 PM
    Tuesday, October 12, 2010 2:17 PM

All replies

  • I ran net start sppsvc , it said the service had started, but it did not remove the message.

    Tom Snyder
    Monday, October 11, 2010 10:42 PM
  • "Triveraguy" wrote in message news:68256a77-c693-41e3-9447-9bb448182a2d...
    I ran net start sppsvc , it said the service had started, but it did not remove the message.

    Tom Snyder

    You have a number of problems.....
    1) you have a non-genuine installation of Office
    2) Your Windows 7 installation is based on an OEM SLP license - whereas most Dell Upgrade licenses are OEM_NSLP licenses.
    3) Your machine was manufactured well before the qualifying period for free upgrade licenses for Win 7
     
    You are either being a little economical with the truth, or are being misled by your advisor.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Triveraguy Tuesday, October 12, 2010 2:20 PM
    Monday, October 11, 2010 10:56 PM
    Moderator
  • Hey Noel:

    "economical with the truth." I like that. ;)

    I'm running a licensed, purchased version of Office 2010, but installed a friend's version of Office XP strictly for Frontpage, which MS stopped making several years ago. Forogot till now that it was still there, so I've uninstalled that.

    The Windows 7 upgrade was a comp that I talked a Dell CSR into giving me because of all the equipment I buy from them. But they sent me an OEM disc and not an actual upgrade. If I'd have known what a time suck this was going to be I would have just left it at Vista. This is really not worth the hassle, so I've purchased a 7 license. All working fine now.

    Thanks for the help.


    Tom Snyder
    • Marked as answer by Triveraguy Tuesday, October 12, 2010 3:24 PM
    Tuesday, October 12, 2010 2:17 PM