locked
VLA not authenticating RRS feed

  • Question

  • I have a small business with several computers.

    When we upgraded to XP Pro several years ago, we purchased a VLA from a third party for all of our computers.  We recieved a real instal CD with this purchase.  Additional computers purchased after this point have come from Dell with XP Pro already installed.  Computers have been upgraded several times over the the years as they failed or needed to be faster.  I recall receiving a bankruptcy notice from the 3rd party vender about a year after we purchased the VLA. 

    The windows verification states that the VLA is locked.  It then indicates that I need to contact my system adim.....but this is me  :(

    How do I proceed?
    Thursday, September 11, 2008 3:13 PM

Answers

  • Hratiob4,

    Thank you for contacting the Windows Genuine Advantage (WGA) program forum. Let's start with the machines involving the VLA licenses.

    On a VLA machine, please reveiw the following article:

    In order to receive the best support, we request all users to initially run the Microsoft Genuine Advantage Diagnostic Tool.  This will try and identify the individual issue you may be experiencing.  Please provide a brief synopsis describing your customer scenario, including any dialogue, error messages, or codes. These can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.

    By clicking the link below, you will download the Microsoft Genuine Advantage Diagnostic Tool.  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

    http://go.microsoft.com/fwlink/?linkid=52012

    Step 2: Tell us about the Certificate of Authenticity (COA) for your copy of Windows.

    1. What edition/version of Windows XP is titled? Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/en/coa.mspx

    NOTE: The data collected with the Microsoft Genuine Advantage Diagnostic Tool does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you for your participation here on the Windows Genuine Advantage (WGA) program forums. We look forward to working with you.

    Rick, MS

    • Marked as answer by RickImAPC Thursday, September 11, 2008 9:28 PM
    Thursday, September 11, 2008 4:15 PM

All replies

  • Also....to be clear.... the dell computers have not needed to be upgraded, our original computers with the VLA have been upgraded several times  (they are about 7-8 years old)
    Thursday, September 11, 2008 3:34 PM
  • Hratiob4,

    Thank you for contacting the Windows Genuine Advantage (WGA) program forum. Let's start with the machines involving the VLA licenses.

    On a VLA machine, please reveiw the following article:

    In order to receive the best support, we request all users to initially run the Microsoft Genuine Advantage Diagnostic Tool.  This will try and identify the individual issue you may be experiencing.  Please provide a brief synopsis describing your customer scenario, including any dialogue, error messages, or codes. These can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.

    By clicking the link below, you will download the Microsoft Genuine Advantage Diagnostic Tool.  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

    http://go.microsoft.com/fwlink/?linkid=52012

    Step 2: Tell us about the Certificate of Authenticity (COA) for your copy of Windows.

    1. What edition/version of Windows XP is titled? Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/en/coa.mspx

    NOTE: The data collected with the Microsoft Genuine Advantage Diagnostic Tool does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you for your participation here on the Windows Genuine Advantage (WGA) program forums. We look forward to working with you.

    Rick, MS

    • Marked as answer by RickImAPC Thursday, September 11, 2008 9:28 PM
    Thursday, September 11, 2008 4:15 PM
  • Thank you for your reply.   We think we have discovered the reason.  The computer in question crashed about a year ago.  The manager at that location took it  to a local computer shop for repair.  The computer shop fixed the computer, but we do not think that they used our product installation disk or key when they reinstalled everything.  If this is the case, I should be able to find the correct product key and try it when I am on site next week.
    • Edited by Horatiob4 Thursday, September 11, 2008 8:28 PM
    Thursday, September 11, 2008 8:28 PM
  • Horatiob4,

    Excellent. Good luck.

    Rick, MS
    Thursday, September 11, 2008 9:28 PM