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Software Licensing Not Starting RRS feed

  • Question

  • My Software Licensing on Vista Premium has stopped starting along with SL UI Notification thus I have lost access to Control Panel, Personalize when right clicking desktop, Windows Update, I can't print  and my system is stating that my Windows is not activated.

    I'm running on Service Pack 1 and I regularly use ccleaner and unfortunately removed all my restore points on the last clean up.

    I've surfed around for several nights now trying several posted fixes, but nothing seems to make any difference.

    Note, starting the services Software Licensing and SL UI Notification don't make any difference, and after several minutes SL UI Notification automatically stops.

    My windows is an OEM version that was pre-installed on my set upon purchase, I registered the software when I first booted it up.

    Genuine Advantage Diagnostic Tool log below:


    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-8WRV7-9HC9M-GP8YD
    Windows Product Key Hash: Lc4qc1Hzuu4ZnhHV8B1oKEWAzz8=
    Windows Product ID: 89578-OEM-7318153-62289
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {38761BCC-7A5B-4075-A9CB-FB4F0CE09F83}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.090302-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{38761BCC-7A5B-4075-A9CB-FB4F0CE09F83}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-GP8YD</PKey><PID>89578-OEM-7318153-62289</PID><PIDType>3</PIDType><SID>S-1-5-21-2965505715-1075534206-1082948414</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7255</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V5.7B1</Version><SMBIOSVersion major="2" minor="5"/><Date>20071226000000.000000+000</Date></BIOS><HWID>00323507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57606</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: PgAAAAIABAABAAEAAQAEAAAAAwABAAEAJJQ2dSt7BINmocI4OuKg1cwDeBPy9BrsZm7sFhe6xgisVrVFKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   A M I   OEMAPIC
      FACP   A M I   OEMFACP
      HPET   A M I   VT-8237A
      MCFG   A M I   OEMMCFG
      OEMB   A M I   AMI_OEM

     

    Saturday, June 6, 2009 10:28 PM

Answers

  • Ashbutts,

    I don't, currently, know how to fix your issue.  I do, however, have some options for you (and their Pros and Cons).  But first some background on the issue.

      We are seeing more of the "The Software Licensing Service has stopped (and won't restart)" issue recently. Although the Software Licensing Service, itself, is part of the WGA sub-system, the process for starting and stopping services is a Core Vista system and would normally be supported by Vista Support. However this issue is affecting the Genuine status of our users, I would be nice to get to the bottom of why this is happening.

      We have found that we can categorize this into sub-issues by the error message the user gets when he/she tries to restart the Service. We currently know the reason (and the fix) for the "System Error 3" and "System Error 2" types, but we do not have much information on your "System Error 5" type.

     

      This brings me to the options I mentioned.

    1) You can create a (no cost) Service Request (http://go.microsoft.com/fwlink/?linkid=52029), and work (by email) with a WGA Support Engineer to troubleshoot the issue. The goals of this option would be to first, find out as much information on this variation of the issue, and then, try to fix the issue on your computer.

    Pro: You would be helping us understand and develop a fix for this issue.

    Con: It will, most likely, take longer to finally resolve you issue, then the other options.

     

    2) You can go to http://support.microsoft.com and contact Vista support for assistance. The goal of this option would be solely to resolve your issue.

    Pro: Probably faster resolution then option 1). Hopefully resolution would not involve reinstalling Vista.

    Con: Since you are using a Retail copy of Vista, you may still be under the Free Support period, but if the no-cost support period has expired, any support they provided would, most likely, be paid support.

     

    3) You could reinstall Vista. The goal of this option is to get you resolved as quickly as possible.

    Pro: Fastest resolution

    Con: Having to backup all your important files, reinstalling all your applications, resetting all your setting back to the way you want them and so on.

    If you decide on Option 1, thank you for assisting us in getting an understanding of this issue.

    If you decide on one of the other options, good luck and please accept my apologies for me not being able to resolve the issue for you.

     

    Thank you,

     

    Stephen

     


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Thursday, June 11, 2009 12:05 AM
    Thursday, June 11, 2009 12:04 AM

All replies

  • Hello Ashbutts,


    The problem is that your Vista's Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm its own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).

      Normally this is not a big problem, since you can just restart the Service. However, we have seen a number of users that receive an error when they attempt to restart the Service. This indicates a more serious 'root cause' to the service having stopped.

      What I would like you to do is to try to restart the service using the 'Service Restart' steps, below. If the service won't restart, you will receive an error.

     

    Service Restart steps:

    (If you have access to the Start button):

    1)    Click the Start button

    2)    Type: cmd in the Start Search field

    3)    At the top the Start window, you will see cmd.exe

    4)    Right Click cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    (If you do not have access to the Start button):

    1)    Click the option that launches an Internet Browser

    2)    A Browser will open, type: %windir%\system32 into the address field

    3)    Find the file cmd.exe

    4)    Right Click on the cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    A)   If the error message is "System Error 3, The system cannot find the path specified." or "System Error 2, The system cannot find the file specified" then go to the main Vista Validation forum page http://social.microsoft.com/Forums/en-US/genuinevista/threads/, look in the announcement section and follow the steps found in thread "Fix for ‘Software Licensing service Has Stopped’ on some Vista 64bit systems"

     

    B)    If you get any other error, please follow and answer the below steps and questions

     

    What was the Full error message, you received, when you attempted to restart the Service?

    Have you recently installed or replaced any Hardware or Software?

    Do you have any Registry Cleaner software installed?  (include the name and version)

    Do you have a Anti-Virus program that is up-to-date with all updates and signature files?

    If so, run a complete scan. Did it find anything?

    Also go to http://onecare.live.com/site/en-us/center/whatsnew.htm and run a complete scan using the OneCare Safety Scan for Windows Vista. Did it find anything?



    Thank you,

    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Monday, June 8, 2009 11:06 PM
  • Stephen

    Thanks for your reply.

    I've got access to Start and I've already tried re-starting Software Licensing and although it does start, I still have all the problems and the service stops itself after a few minutes. I've also tried re-staring SL UI Notification Service, but that also stops after a few minutes, note neither show any errors.

    I can access the control Panel items from within Windows Explorer or My Computer, and 'System' shows my system as being not yet activated, although I activated it when I bought the set. If I try to activate nothing happens, and I also can't run windows update.

    I've not installed any new software or hardware.

    Reg cleaner - I am a regular user of ccleaner v2.16.830

    Antivirus - I use McAfee Security Centre, and it's update and finds nothing on a full scan.

    I'll try onecare, but I don't think I'm infected with anything.

    From Googling this problem over the last week I see that I'm far from alone with this problem, and everyone else seems to have to format and re-install to fix this issue, but for now I'll persevere.

    Any other thoughts?





    Wednesday, June 10, 2009 5:51 PM
  • Hi

    Ran Onecare, did find a few issues and fix them, but didn't fix my problem.

    Regards
    Wednesday, June 10, 2009 11:58 PM
  • Ashbutts,

    I don't, currently, know how to fix your issue.  I do, however, have some options for you (and their Pros and Cons).  But first some background on the issue.

      We are seeing more of the "The Software Licensing Service has stopped (and won't restart)" issue recently. Although the Software Licensing Service, itself, is part of the WGA sub-system, the process for starting and stopping services is a Core Vista system and would normally be supported by Vista Support. However this issue is affecting the Genuine status of our users, I would be nice to get to the bottom of why this is happening.

      We have found that we can categorize this into sub-issues by the error message the user gets when he/she tries to restart the Service. We currently know the reason (and the fix) for the "System Error 3" and "System Error 2" types, but we do not have much information on your "System Error 5" type.

     

      This brings me to the options I mentioned.

    1) You can create a (no cost) Service Request (http://go.microsoft.com/fwlink/?linkid=52029), and work (by email) with a WGA Support Engineer to troubleshoot the issue. The goals of this option would be to first, find out as much information on this variation of the issue, and then, try to fix the issue on your computer.

    Pro: You would be helping us understand and develop a fix for this issue.

    Con: It will, most likely, take longer to finally resolve you issue, then the other options.

     

    2) You can go to http://support.microsoft.com and contact Vista support for assistance. The goal of this option would be solely to resolve your issue.

    Pro: Probably faster resolution then option 1). Hopefully resolution would not involve reinstalling Vista.

    Con: Since you are using a Retail copy of Vista, you may still be under the Free Support period, but if the no-cost support period has expired, any support they provided would, most likely, be paid support.

     

    3) You could reinstall Vista. The goal of this option is to get you resolved as quickly as possible.

    Pro: Fastest resolution

    Con: Having to backup all your important files, reinstalling all your applications, resetting all your setting back to the way you want them and so on.

    If you decide on Option 1, thank you for assisting us in getting an understanding of this issue.

    If you decide on one of the other options, good luck and please accept my apologies for me not being able to resolve the issue for you.

     

    Thank you,

     

    Stephen

     


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Thursday, June 11, 2009 12:05 AM
    Thursday, June 11, 2009 12:04 AM