dear sir/madam RRS feed

  • Question

  • dear sir/madam,

                               I am writing to you to let you know that my windows media player wouldn't work I have a problem it say's validate your copy but, I doesn't let me validate it can you please help me and give me the solution of my problem.would you please automatically load it on to my computer please or send it to me it would be a big help thank you very much for listening to my request i hope you would tell me the solution fast

    yours faithfully ,


    Friday, June 15, 2007 6:59 PM


  • Bilal Hussain,


    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Saturday, June 16, 2007 3:52 PM