Answered by:
Problems with Office 2002 Validation - As well!

Question
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Hi,
I am experiencing identical issues to zzz_cr! None of my genuine Win XP Prof. Office Software is validating.
Hope you can help!
Thanks
Britt
Jumping a step - here is the MS Genuine Advantage Diagnostic Tool report as per instructions to ticket raised by Jerimiah - 02-01-2007, 9:37 PM UTC02-01-2007, 9:37 PM UTC
Diagnostic Report (1.7.0012.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Detailed Status: N/A
Windows Product Key: *****-*****-7M7F3-2W2BQ-QHBX8
Windows Product Key Hash: KzNz5ZgOH2/WGz/y29GsPuyTETc=
Windows Product ID: 55274-OEM-2215371-04383
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 5.1.2600.2.00010100.2.0.pro
ID: b85724c6-53e4-4d70-b3bd-ac99e8d2013a
Is Admin: Yes
AutoDial: No
Registry: 0x0
WGA Version: Registered, 1.5.723.1
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic:
Resolution Status: N/ANotifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.5.540.0
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: MicrosoftOGA Data-->
Office Status: 101 Not Activated
OGA Version: Registered, 1.6.20.0
Signed By: Microsoft
Office Diagnostics: 3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Allowed
Download unsigned ActiveX controls: Allowed
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Prompt
Allow scripting of Internet Explorer Webbrowser control: Allowed
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>b85724c6-53e4-4d70-b3bd-ac99e8d2013a</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-QHBX8</PKey><PID>55274-OEM-2215371-04383</PID><PIDType>3</PIDType><SID>S-1-5-21-2025429265-299502267-725345543</SID><SYSTEM><Manufacturer>GBT___</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F7</Version><SMBIOSVersion major="2" minor="3"/><Date>20040301000000.000000+000</Date></BIOS><HWID>0B373F7701842052</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData> <Software><Office><Result>101</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>A12EC386ECB00DA</Val><Hash>5He7tRJc2KOq7Za7k7JQWZ1rX5k=</Hash><Pid>54186-OEM-1792934-98893</Pid><PidType>4</PidType></Product><Product GUID="{91190409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Publisher 2002</Name><Ver>10</Ver><Val>2BFEE3F6EB72ABA</Val><Hash>YmnesQMyRV5O9ZuLRJAznPRY8Xs=</Hash><Pid>54197-OEM-1692872-48893</Pid><PidType>4</PidType></Product></Products></Office></Software></GenuineResults>Sunday, February 11, 2007 9:46 PM
Answers
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Britt Ambrose wrote: Thanks for your post Carey,
Unfortunately I have already read most of the support notes to no avail - and really it all comes back to the same sad loop.
I am more curious about why a bug like this manifests as soon as a new MS product is launched. I have neither a pirated version nor have I experienced any issues until last week...when teh new Office arrived?
I'm reasonably savvy and have checked all firewalls, virus protection and short of calling a technician for a complete rebuild...there doesn't seem to be much that can be done...?
I hope zzz_cr has more luck than I am having...
Cheers
BrittHi Britt,
Can you try the following steps (note: you will need your product key for Office Professional Edition and MS Publisher)?
1) Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\
2) Delete the data.dat file.
3) This data.dat file is for Office (not OGA).
4) Once the file has been deleted, open an Office application such as MS Word (from Office Professional) and ACTIVATE it.
5) Then open MS Publisher and ACTIVATE it.
5) After product activation is successful, let’s try revalidating (this is the OGA part; Office Genuine Advantage): http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=enDid this help?
Thanks,
MichelleTuesday, February 13, 2007 12:58 AM -
A 'huge' thank you Michelle,
This seems to have worked a treat - and now back to being genuinely 'valid.
Thanks again
Britt
Tuesday, February 13, 2007 2:35 AM
All replies
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How to troubleshoot problems that you may experience when you try to activate an Office product: http://support.microsoft.com/kb/903275/en-usSunday, February 11, 2007 11:42 PM
-
Thanks for your post Carey,
Unfortunately I have already read most of the support notes to no avail - and really it all comes back to the same sad loop.
I am more curious about why a bug like this manifests as soon as a new MS product is launched. I have neither a pirated version nor have I experienced any issues until last week...when teh new Office arrived?
I'm reasonably savvy and have checked all firewalls, virus protection and short of calling a technician for a complete rebuild...there doesn't seem to be much that can be done...?
I hope zzz_cr has more luck than I am having...
Cheers
BrittMonday, February 12, 2007 4:49 AM -
Britt Ambrose wrote: Thanks for your post Carey,
Unfortunately I have already read most of the support notes to no avail - and really it all comes back to the same sad loop.
I am more curious about why a bug like this manifests as soon as a new MS product is launched. I have neither a pirated version nor have I experienced any issues until last week...when teh new Office arrived?
I'm reasonably savvy and have checked all firewalls, virus protection and short of calling a technician for a complete rebuild...there doesn't seem to be much that can be done...?
I hope zzz_cr has more luck than I am having...
Cheers
BrittHi Britt,
Can you try the following steps (note: you will need your product key for Office Professional Edition and MS Publisher)?
1) Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\
2) Delete the data.dat file.
3) This data.dat file is for Office (not OGA).
4) Once the file has been deleted, open an Office application such as MS Word (from Office Professional) and ACTIVATE it.
5) Then open MS Publisher and ACTIVATE it.
5) After product activation is successful, let’s try revalidating (this is the OGA part; Office Genuine Advantage): http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=enDid this help?
Thanks,
MichelleTuesday, February 13, 2007 12:58 AM -
A 'huge' thank you Michelle,
This seems to have worked a treat - and now back to being genuinely 'valid.
Thanks again
Britt
Tuesday, February 13, 2007 2:35 AM -
Britt Ambrose wrote: A 'huge' thank you Michelle,
This seems to have worked a treat - and now back to being genuinely 'valid.
Thanks again
Britt
Britt,
Great news! Thanks for letting me know!!
Thanks,
MichelleWednesday, February 14, 2007 12:03 AM