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Problems with Office 2002 Validation - As well! RRS feed

  • Question

  • Hi,

    I am experiencing identical issues to zzz_cr! None of my genuine Win XP Prof. Office Software is validating.

    Hope you can help!

    Thanks

    Britt

    Jumping a step - here is the MS Genuine Advantage Diagnostic Tool report as per instructions to ticket raised by Jerimiah - 02-01-2007, 9:37 PM UTC02-01-2007, 9:37 PM UTC

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-7M7F3-2W2BQ-QHBX8
    Windows Product Key Hash: KzNz5ZgOH2/WGz/y29GsPuyTETc=
    Windows Product ID: 55274-OEM-2215371-04383
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: b85724c6-53e4-4d70-b3bd-ac99e8d2013a
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Registered, 1.6.20.0
    Signed By: Microsoft
    Office Diagnostics: 3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Allowed
    Download unsigned ActiveX controls: Allowed
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Prompt
    Allow scripting of Internet Explorer Webbrowser control: Allowed
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>b85724c6-53e4-4d70-b3bd-ac99e8d2013a</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-QHBX8</PKey><PID>55274-OEM-2215371-04383</PID><PIDType>3</PIDType><SID>S-1-5-21-2025429265-299502267-725345543</SID><SYSTEM><Manufacturer>GBT___</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F7</Version><SMBIOSVersion major="2" minor="3"/><Date>20040301000000.000000+000</Date></BIOS><HWID>0B373F7701842052</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>101</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>A12EC386ECB00DA</Val><Hash>5He7tRJc2KOq7Za7k7JQWZ1rX5k=</Hash><Pid>54186-OEM-1792934-98893</Pid><PidType>4</PidType></Product><Product GUID="{91190409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Publisher 2002</Name><Ver>10</Ver><Val>2BFEE3F6EB72ABA</Val><Hash>YmnesQMyRV5O9ZuLRJAznPRY8Xs=</Hash><Pid>54197-OEM-1692872-48893</Pid><PidType>4</PidType></Product></Products></Office></Software></GenuineResults> 

     

     

     

    Sunday, February 11, 2007 9:46 PM

Answers

  •  Britt Ambrose wrote:

    Thanks for your post Carey,

    Unfortunately I have already read most of the support notes to no avail - and really it all comes back to the same sad loop.

    I am more curious about why a bug like this manifests as soon as a new MS product is launched. I have neither a pirated version nor have I experienced any issues until last week...when teh new Office arrived?

    I'm reasonably savvy and have checked all firewalls, virus protection and short of calling a technician for a complete rebuild...there doesn't seem to be much that can be done...?

    I hope zzz_cr has more luck than I am having...

    Cheers
    Britt

    Hi Britt,

    Can you try the following steps (note:  you will need your product key for Office Professional Edition and MS Publisher)? 

    1) Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\
    2) Delete the data.dat file.
    3) This data.dat file is for Office (not OGA).
    4) Once the file has been deleted, open an Office application such as MS Word (from Office Professional) and ACTIVATE it.
    5) Then open MS Publisher and ACTIVATE it.
    5) After product activation is successful, let’s try revalidating (this is the OGA part; Office Genuine Advantage): http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=en

     

    Did this help?

     

    Thanks,
    Michelle

     

     

     

    Tuesday, February 13, 2007 12:58 AM
  • A 'huge' thank you Michelle,

     

    This seems to have worked a treat - and now back to being genuinely  'valid.

     

    Thanks again

    Britt

     

    Tuesday, February 13, 2007 2:35 AM

All replies

  • How to troubleshoot problems that you may experience when you try to activate an Office product: http://support.microsoft.com/kb/903275/en-us
    Sunday, February 11, 2007 11:42 PM
  • Thanks for your post Carey,

    Unfortunately I have already read most of the support notes to no avail - and really it all comes back to the same sad loop.

    I am more curious about why a bug like this manifests as soon as a new MS product is launched. I have neither a pirated version nor have I experienced any issues until last week...when teh new Office arrived?

    I'm reasonably savvy and have checked all firewalls, virus protection and short of calling a technician for a complete rebuild...there doesn't seem to be much that can be done...?

    I hope zzz_cr has more luck than I am having...

    Cheers
    Britt

    Monday, February 12, 2007 4:49 AM
  •  Britt Ambrose wrote:

    Thanks for your post Carey,

    Unfortunately I have already read most of the support notes to no avail - and really it all comes back to the same sad loop.

    I am more curious about why a bug like this manifests as soon as a new MS product is launched. I have neither a pirated version nor have I experienced any issues until last week...when teh new Office arrived?

    I'm reasonably savvy and have checked all firewalls, virus protection and short of calling a technician for a complete rebuild...there doesn't seem to be much that can be done...?

    I hope zzz_cr has more luck than I am having...

    Cheers
    Britt

    Hi Britt,

    Can you try the following steps (note:  you will need your product key for Office Professional Edition and MS Publisher)? 

    1) Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\
    2) Delete the data.dat file.
    3) This data.dat file is for Office (not OGA).
    4) Once the file has been deleted, open an Office application such as MS Word (from Office Professional) and ACTIVATE it.
    5) Then open MS Publisher and ACTIVATE it.
    5) After product activation is successful, let’s try revalidating (this is the OGA part; Office Genuine Advantage): http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=en

     

    Did this help?

     

    Thanks,
    Michelle

     

     

     

    Tuesday, February 13, 2007 12:58 AM
  • A 'huge' thank you Michelle,

     

    This seems to have worked a treat - and now back to being genuinely  'valid.

     

    Thanks again

    Britt

     

    Tuesday, February 13, 2007 2:35 AM
  •  Britt Ambrose wrote:

    A 'huge' thank you Michelle,

     

    This seems to have worked a treat - and now back to being genuinely  'valid.

     

    Thanks again

    Britt

     

    Britt,

    Great news!  Thanks for letting me know!!

    Thanks,
    Michelle

    Wednesday, February 14, 2007 12:03 AM