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Email tracking of emails from

Question
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I am trying to track an email in the CRM system from a Korean customer.
When I hit "Track in CRM", I get the following error: "En error occured promoting this item to Microsoft Dynamics CRM."
The From field in the email contains Korean characters.
Is this a known problem? If so, is there a fix available?
Thanks,
Stein Erik
Friday, September 3, 2010 10:43 AM
Answers
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check following article for the same..(to find out roll up of CRM)
http://mayankp.wordpress.com/2010/04/13/check-dynamics-crm-version/
MayankP My Blog My twitter- Proposed as answer by The Great Believer Tuesday, September 7, 2010 7:35 PM
- Marked as answer by Donna EdwardsMVP Thursday, September 9, 2010 7:22 PM
Tuesday, September 7, 2010 2:17 PMAnswerer -
What update rollup are you on?
There was an issue that an update fixed where emails with '&' character in the subject caused issues.
Rob
www.crmconsult.info Twitter:robertpeledie- Marked as answer by Donna EdwardsMVP Thursday, September 9, 2010 7:22 PM
Friday, September 3, 2010 11:21 AM
All replies
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What update rollup are you on?
There was an issue that an update fixed where emails with '&' character in the subject caused issues.
Rob
www.crmconsult.info Twitter:robertpeledie- Marked as answer by Donna EdwardsMVP Thursday, September 9, 2010 7:22 PM
Friday, September 3, 2010 11:21 AM -
Don't know. How do I find this out?
SE
Tuesday, September 7, 2010 1:19 PM -
Control Panel - > Add Remove Programs - > Click Show updates on the top and under the CRM server Application, it will tell you what update rollup is installed.
This was the article Rob was referring to,
http://support.microsoft.com/kb/949719
According the same, installing UR 12 will resolve the issue
Cheers, EdwinTuesday, September 7, 2010 1:33 PM -
check following article for the same..(to find out roll up of CRM)
http://mayankp.wordpress.com/2010/04/13/check-dynamics-crm-version/
MayankP My Blog My twitter- Proposed as answer by The Great Believer Tuesday, September 7, 2010 7:35 PM
- Marked as answer by Donna EdwardsMVP Thursday, September 9, 2010 7:22 PM
Tuesday, September 7, 2010 2:17 PMAnswerer