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restoration/recovery disc not supplied by manufacturer

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Someoen Please Help.

I live in rural Spain where things are very different and difficult.

I am not an PC expert and I was not aware that when I bought a laptop that was an ex-display model as this was the only model that had all the features compatible for my work and home, I had to perform a restoration/recovery operation myself.

But something happened while the system was trying to restore to its factory setting and when I returned to my laptop, everything seems to have been lost.

HP said they cannot help as I should have created a recovery disc before attempting to do anything. The shop was unhelpful, too.

Can Microsoft or someone out there help me in anyway ?

I really need the laptop for my work.

Thank you and sll the best to all,

Maggie

Sunday, December 9, 2007 5:45 PM

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Hello Maggie,

I am very sorry to hear about the situation Please review the following Knowledge Base (KB) article, http://support.microsoft.com/default.aspx/kb/326246, “How to replace Microsoft software or hardware, order service packs and product upgrades, or replace product manuals.

If your XP Pro CD was a system builder/OEM CD, request a replacement from your system builder. If they cannot help, order a replacement from Microsoft:

Americas: http://download.microsoft.com/download/b/a/b/babc90a1-b794-4a94-84f5-cbc37827ddca/americas%20end%20user%20media%20replacement%20form.pdf

Europe, Middle East, Africa: http://download.microsoft.com/download/3/7/b/37b3b0ed-a2b2-4ee4-b2ad-a43eb8b11a26/emea%20end%20user%20media%20replacement%20form-final.doc

Asia-Pacific: http://download.microsoft.com/download/a/4/8/a4859ac9-4d13-493b-90c0-59fa5137ccbd/apoc%20end%20user%20media%20replacement%20form-final.doc

This article describes how to replace Microsoft software or hardware, order service packs and product upgrades, or replace product manuals. The Microsoft Supplemental Parts team is available to help customers in North America who need any of the following:

•

Replacements for Microsoft software or hardware

•

Service packs on CD

•

Product upgrades

•

Replacement product manuals

Please review the KB article in its entirety ensuring you are eligible for replacing the product in question. Thank you.

Also if you have lost, broken, or misplaced your original Microsoft Office or Microsoft Publisher installation CD, you can order replacement media from Microsoft @ http://support.microsoft.com/kb/302822/en-us.

Stephen Holm, MS

WGA Forum Manager

Tuesday, December 11, 2007 12:49 AM

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HP and Compaq Desktop PCs - Obtaining a Recovery CD or DVD set http://h10025.www1.hp.com/ewfrf/wc/document?product=71013&lang=en&cc=us&lc=en&dlc=en&docname=bph07143

Sunday, December 9, 2007 5:50 PM

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Hello,

Thank you for the info.

But I have already told by the HP US that they cannot send me a recovery disc outside of US and HP Spain will not help.

That is why I have posted my question on the Microsoft Forum.

Please help !

Sunday, December 9, 2007 5:58 PM
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Hello Maggie,

I am very sorry to hear about the situation Please review the following Knowledge Base (KB) article, http://support.microsoft.com/default.aspx/kb/326246, “How to replace Microsoft software or hardware, order service packs and product upgrades, or replace product manuals.

If your XP Pro CD was a system builder/OEM CD, request a replacement from your system builder. If they cannot help, order a replacement from Microsoft:

Americas: http://download.microsoft.com/download/b/a/b/babc90a1-b794-4a94-84f5-cbc37827ddca/americas%20end%20user%20media%20replacement%20form.pdf

Europe, Middle East, Africa: http://download.microsoft.com/download/3/7/b/37b3b0ed-a2b2-4ee4-b2ad-a43eb8b11a26/emea%20end%20user%20media%20replacement%20form-final.doc

Asia-Pacific: http://download.microsoft.com/download/a/4/8/a4859ac9-4d13-493b-90c0-59fa5137ccbd/apoc%20end%20user%20media%20replacement%20form-final.doc

This article describes how to replace Microsoft software or hardware, order service packs and product upgrades, or replace product manuals. The Microsoft Supplemental Parts team is available to help customers in North America who need any of the following:

•

Replacements for Microsoft software or hardware

•

Service packs on CD

•

Product upgrades

•

Replacement product manuals

Please review the KB article in its entirety ensuring you are eligible for replacing the product in question. Thank you.

Also if you have lost, broken, or misplaced your original Microsoft Office or Microsoft Publisher installation CD, you can order replacement media from Microsoft @ http://support.microsoft.com/kb/302822/en-us.

Stephen Holm, MS

WGA Forum Manager

Tuesday, December 11, 2007 12:49 AM
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Hi,

Sorry that I have not thanked or replied.

All info was very useful and helpful. I have tried to follow your suggestion and tried to contact all those that could suport me but as I am not based in the US, it seems that there is little it can be done.

It is unfortunate but I need to spend more to get it restored. I give up.

Thanks for your support.

All the best.

Friday, December 14, 2007 11:07 AM
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Maggie,

Your issue appears to be outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide some information which may help. Please contact the HP Technical Support Recovery CD’s are specific to your computer manufacturer. Please contact your manufacturer for assistance. They should be able to assist with your request and/or questions. Since the telephone number and web sites are not maintained by Microsoft we cannot make any warranty as to their validity.

I have included their contact information here for your convenience:

(800) 474-6836

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&dlc=en&product=1818343&lang=en&docname=bph07143

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&dlc=en&product=1818343&lang=en&docname=buh07342

Scroll down the page and select Spain. Next you will see another link https://www.best2serve.com/sales/declare_rcd.php?part=&lc=es&cc=es . Please select this and proceed.

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&dlc=en&product=3253920&lang=en&docname=c00810334

Hopefully I have been able to provide you more assistance to resolve your situation. Take care,

Stephen Holm, MS

Saturday, December 15, 2007 3:20 AM

•	Replacements for Microsoft software or hardware
•	Service packs on CD
•	Product upgrades
•	Replacement product manuals

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restoration/recovery disc not supplied by manufacturer

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