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    I bought this laptop and now the windows media won't work because it says that it needs validation. I followed the steps and punched in the window serial code on the label. Still does not work.

    please respond.

    Tuesday, October 23, 2007 7:07 AM

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    Please follow this diagnostic troubleshooting procedure:

    1. Download and run the MGA Diagnostic Tool:   http://go.microsoft.com/fwlink/?linkid=52012    

    2. After running the MGA Diagnostic Tool, click
        on the "Windows" tab and then click on "Copy".

    3. Next, visit the following website and create a post in the
        "WGA Validation Problems" forum and paste the
        results of the WGA Diagnostic Data in a detailed post.
        http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

    4. A WGA troubleshooting specialist will analyze the MGA data and
        recommend an appropriate solution.


     

    Thursday, October 25, 2007 4:16 AM
    Moderator