WGA tests that my copy of XP Pro was Genuine but a week later says that its not RRS feed

  • Question

  • Hello there,


    I was just wondering if anyone here could help me. I reformatted my drive and re installed my copy of WIndows XP Pro last week. I then visited the microsoft website to download updates and validated my copy of XP. All is fine and i received a message that it was a genuine article.


    Today I reformatted my hard disk and reinstalled everything again and repeated the above process, however this time microsoft has advised that my copy of Windows XP is not genuine.


    Can someone please advise me what would be the cause of this problem.


    I purchased my XP Pro approximately 3 years ago and it does not have service pack 2. I do not have the original disk/paperwork/receipt. this copy is all my backup software that I always keep with me.


    please help.


    many thanks


    Saturday, May 5, 2007 5:42 AM


  • Stargranville,

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Saturday, May 5, 2007 7:22 PM