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Unable to activate XP Pro

Question
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I have Dell computer that was originally installed with Windows XP Pro, SP1. Its hard disk crashed and the 'restore to original configuration' was lost with the drive and I have no disks so I reinstalled with Windows XP Pro SP3. I tried entering the license from the sticker on the PC, but the message is that it's not a valid license anymore.
I'm not sure what my next step should be. Here's what I get:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Not Activated
Validation Code: 1
Cached Validation Code: N/A
Windows Product Key: *****-*****-C6388-DTB2R-FFPRM
Windows Product Key Hash: Bl2MWfx+QKppWAUWgjggWiT7ZgQ=
Windows Product ID: 76487-024-5236883-22521
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 5.1.2600.2.00010100.3.0.pro
ID: {F0D27F6C-368E-449B-BE92-7D313C3A025C}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A
Version: N/AWindows XP Notifications Data-->
Cached Result: 1
File Exists: Yes
Version: 1.9.40.0
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: MicrosoftOGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F0D27F6C-368E-449B-BE92-7D313C3A025C}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-FFPRM</PKey><PID>76487-024-5236883-22521</PID><PIDType>5</PIDType><SID>S-1-5-21-343818398-573735546-1606980848</SID><SYSTEM><Manufacturer>Dell Inc. </Manufacturer><Model>Dell DM051 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc. </Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="3"/><Date>20051013000000.000000+000</Date></BIOS><HWID>05AC35870184E06C</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Licensing Data-->
N/AWindows Activation Technologies-->
N/AHWID Data-->
N/AOEM Activation 1.0 Data-->
BIOS string matches: yes
Marker string from BIOS: 1AC52:Dell Inc|1AC52:Microsoft Corporation
Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005OEM Activation 2.0 Data-->
N/AThanks
Friday, July 30, 2010 2:20 AM
Answers
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Hello chaspc,
You used a retail installation disc, and those will not accept an OEM product key. This is expected and normal.
Your best option is to get the Dell OS Reinstallation disc from Dell. Fill out this form at Dell to request: http://support.dell.com/support/topics/global.aspx/support/dellcare/en/backupcd_form?c=us&cs=19&l=en&s=dhs&redirect=1
Another option would be to use a genuine Microsoft hologrammed systembuilder/OEM/small manufacturer installation disc for XP Pro, which will accept the Product Key printed on the Dell CoA on the computer. If you choose this method, you have to do a telephonic activation--the normal automatic online activation will not work.
Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97- Marked as answer by Darin Smith MS Friday, July 30, 2010 7:48 PM
Friday, July 30, 2010 3:14 AM -
Please try using the Windows Product Key Update Tool.
Carey Frisch- Marked as answer by Darin Smith MS Friday, July 30, 2010 7:48 PM
Friday, July 30, 2010 3:19 AMModerator
All replies
-
Hello chaspc,
You used a retail installation disc, and those will not accept an OEM product key. This is expected and normal.
Your best option is to get the Dell OS Reinstallation disc from Dell. Fill out this form at Dell to request: http://support.dell.com/support/topics/global.aspx/support/dellcare/en/backupcd_form?c=us&cs=19&l=en&s=dhs&redirect=1
Another option would be to use a genuine Microsoft hologrammed systembuilder/OEM/small manufacturer installation disc for XP Pro, which will accept the Product Key printed on the Dell CoA on the computer. If you choose this method, you have to do a telephonic activation--the normal automatic online activation will not work.
Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97- Marked as answer by Darin Smith MS Friday, July 30, 2010 7:48 PM
Friday, July 30, 2010 3:14 AM -
Please try using the Windows Product Key Update Tool.
Carey Frisch- Marked as answer by Darin Smith MS Friday, July 30, 2010 7:48 PM
Friday, July 30, 2010 3:19 AMModerator