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Unable to activate XP Pro RRS feed

  • Question

  • I have Dell computer that was originally installed with Windows XP Pro, SP1.  Its hard disk crashed and the 'restore to original configuration' was lost with the drive and I have no disks so I reinstalled with Windows XP Pro SP3.  I tried entering the license from the sticker on the PC, but the message is that it's not a valid license anymore. 

    I'm not sure what my next step should be.  Here's what I get:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-C6388-DTB2R-FFPRM
    Windows Product Key Hash: Bl2MWfx+QKppWAUWgjggWiT7ZgQ=
    Windows Product ID: 76487-024-5236883-22521
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {F0D27F6C-368E-449B-BE92-7D313C3A025C}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 1
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F0D27F6C-368E-449B-BE92-7D313C3A025C}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-FFPRM</PKey><PID>76487-024-5236883-22521</PID><PIDType>5</PIDType><SID>S-1-5-21-343818398-573735546-1606980848</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Dell DM051                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="3"/><Date>20051013000000.000000+000</Date></BIOS><HWID>05AC35870184E06C</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1AC52:Dell Inc|1AC52:Microsoft Corporation
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    Thanks

     

    Friday, July 30, 2010 2:20 AM

Answers

  • Hello chaspc,

    You used a retail installation disc, and those will not accept an OEM product key.  This is expected and normal.

    Your best option is to get the Dell OS Reinstallation disc from Dell.  Fill out this form at Dell to request:  http://support.dell.com/support/topics/global.aspx/support/dellcare/en/backupcd_form?c=us&cs=19&l=en&s=dhs&redirect=1

    Another option would be to use a genuine Microsoft hologrammed systembuilder/OEM/small manufacturer installation disc for XP Pro, which will accept the Product Key printed on the Dell CoA on the computer.  If you choose this method, you have to do a telephonic activation--the normal automatic online activation will not work.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Friday, July 30, 2010 3:14 AM
  • Please try using the  Windows Product Key Update Tool.
    Carey Frisch
    Friday, July 30, 2010 3:19 AM
    Moderator

All replies

  • Hello chaspc,

    You used a retail installation disc, and those will not accept an OEM product key.  This is expected and normal.

    Your best option is to get the Dell OS Reinstallation disc from Dell.  Fill out this form at Dell to request:  http://support.dell.com/support/topics/global.aspx/support/dellcare/en/backupcd_form?c=us&cs=19&l=en&s=dhs&redirect=1

    Another option would be to use a genuine Microsoft hologrammed systembuilder/OEM/small manufacturer installation disc for XP Pro, which will accept the Product Key printed on the Dell CoA on the computer.  If you choose this method, you have to do a telephonic activation--the normal automatic online activation will not work.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Friday, July 30, 2010 3:14 AM
  • Please try using the  Windows Product Key Update Tool.
    Carey Frisch
    Friday, July 30, 2010 3:19 AM
    Moderator