Change SP3 Serial Key to Genuine RRS feed

  • Question

  • Hi, I had a technitian install my laptop and he assured me he was going to use a genuine Windows copy. Now I upgraded to SP3 and it gets me the validation error, I was not able to contact him but I think I have two other options:
    1- use one of my husbands MSDN valid serial he provided me, but the knowledge base article below does not work for SP3, I could not find the equivalent to SP3, can someone provide me the right article please? http://support.microsoft.com/kb/328874/en-us
    2- reinstall windows, my husband is already downloading it from msdn (portuguese version), will it work if I install on to of my current version? Will I be able to enter the MSDN key?

    • Moved by JeniferA Monday, December 15, 2008 5:36 PM Validation error (Moved from Genuine Advantage Offers - Eligibility Issues Forum to Windows XP Genuine Advantage Validation Issues (Windows XP))
    Saturday, December 13, 2008 8:08 PM


  • Hello, JeniferL,

    Thank you for visiting the Windows Genuine Advantage (WGA) program forum. In order to receive the best support, we request all users to initially run the Microsoft Genuine Advantage Diagnostic Tool.  This will try and identify the individual issue you may be experiencing.  Please provide a brief synopsis describing your customer scenario, including any dialogue, error messages, or codes. Error codes can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.

    By clicking the link below, you will download the Microsoft Genuine Advantage Diagnostic Tool (MGADT).  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:


    Please tell us about the Certificate of Authenticity (COA) for your copy of Windows XP.

    1. What edition/version of Windows XP is titled?

    ·         Home

    ·         Professional

    ·         Media Center

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:


    NOTE: The data collected with the MGADT does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you for your participation here on the Windows Genuine Advantage (WGA) program forums. We look forward to working with you.


    • Marked as answer by Stephen Holm Friday, December 19, 2008 12:28 AM
    Monday, December 15, 2008 7:57 PM