Hi and thanks -
I am running Windows XP SP2 and Microsoft Office XP Pro. I have had these valid, licensed products on my computer since 2000 or so. I have always been able to access update sites with no problem. The computer is a Gateway early P4 - 1.4 (1999 vintage) which came supplied with ME, and I upgraded to XP Pro, which I bought from buy.com at the same time I purchased Office XP Pro.
Recently, my Office applications began running slowly, so after running "detect and repair", I went to "office on the web" to see if updating would help.
Officeupdate told me that my product was invalid because it had not been activated. But I activated the product in 2000! Just to say I tried everything, I went to a couple of applications (word, outlook, excel) and when I attempted to activate the product, I got the "This product has already been activated" splashscreen message.
It was suggested to me that I run the activation wizard, and activate over the phone. But the activation wizard won't run, as the computer knows that the applications are validated already.
I will happlily supply whatever information you need. Thank you for your help.
Peace
Joseph
WINDOWS
Diagnostic Report (1.7.0062.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: N/A
Cached Validation Code: N/A
Windows Product Key: *****-*****-D2HQ3-KFFH4-K3GG7
Windows Product Key Hash: RCe5WWg5rA7aYyTs+gFY7FuL/6M=
Windows Product ID: 55276-010-4782662-22568
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 5.1.2600.2.00010100.2.0.pro
CSVLK Server: N/A
CSVLK PID: N/A
ID: {3F0A650B-8299-4E3A-8142-17FD20282519}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.59.1
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-171-1
Resolution Status: N/A
Vista BRT Data-->
Grace Flag: N/A
Commit: N/A
Reboot Flag: N/A
ThreatID(s): N/A
Wgaer.exe Version: N/A, hr = 0x80070002
Wgaer.exe Signed By: N/A, hr = 0x80070002
Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.7.18.5
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft
OGA Data-->
Office Status: 101 Not Activated
OGA Version: Registered, 1.6.21.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-171-1_3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-372-80004005_3E121E02-452-800
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{3F0A650B-8299-4E3A-8142-17FD20282519}</UGUID><Version>1.7.0062.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-K3GG7</PKey><PID>55276-010-4782662-22568</PID><PIDType>5</PIDType><SID>S-1-5-21-1757981266-113007714-854245398</SID><SYSTEM><Manufacturer>Gateway </Manufacturer><Model>N0CPP063</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>GB85010A.15A.0014.P04.0011171443</Version><SMBIOSVersion major="2" minor="3"/><Date>20001117000000.000000+000</Date></BIOS><HWID>111D3E0F0184C06A</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Gateway</name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{90170409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft FrontPage 2002</Name><Ver>10</Ver><Val>48D693B596FB3DA</Val><Hash>xmpOnxh/BWc/s3LtsyscirHOSlE=</Hash><Pid>54196-750-2463814-16664</Pid><PidType>1</PidType></Product><Product GUID="{90190409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Publisher 2002</Name><Ver>10</Ver><Val>566DB0D596FBA04</Val><Hash>eUIVodh0RcZ9cXc91PX2AgTWa2M=</Hash><Pid>54197-750-2471707-16545</Pid><PidType>1</PidType></Product><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>B199EEF59B1CAF1</Val><Hash>jajZUV6HBAz5WFLVu+WfQtmCdnM=</Hash><Pid>54186-752-4120241-17889</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults>
