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Office Update Does not recognize my Valid Product as Valid RRS feed

  • Question

  •  

    Hi and thanks -

     

    I am running Windows XP SP2 and Microsoft Office XP Pro.  I have had these valid, licensed products on my computer since 2000 or so.  I have always been able to access update sites with no problem.    The computer is a Gateway early P4 - 1.4 (1999 vintage) which came supplied with ME, and I upgraded to XP Pro, which I bought from buy.com at the same time I purchased Office XP Pro.

     

    Recently, my Office applications began running slowly, so after running "detect and repair", I went to "office on the web" to see if updating would help.

     

    Officeupdate told me that my product was invalid because it had not been activated.  But I activated the product in 2000!  Just to say I tried everything, I went to a couple of applications (word, outlook, excel) and when I attempted to activate the product, I got the "This product has already been activated" splashscreen message. 

     

    It was suggested to me that I run the activation wizard, and activate over the phone.  But the activation wizard won't run, as the computer knows that the applications are validated already.

     

    I will happlily supply whatever information you need.  Thank you for your help.

     

    Peace

     

    Joseph

     

    WINDOWS

    Diagnostic Report (1.7.0062.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-D2HQ3-KFFH4-K3GG7
    Windows Product Key Hash: RCe5WWg5rA7aYyTs+gFY7FuL/6M=
    Windows Product ID: 55276-010-4782662-22568
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {3F0A650B-8299-4E3A-8142-17FD20282519}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Vista BRT Data-->
    Grace Flag: N/A
    Commit: N/A
    Reboot Flag: N/A
    ThreatID(s): N/A
    Wgaer.exe Version: N/A, hr = 0x80070002
    Wgaer.exe Signed By: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->

     

     

    Office Status: 101 Not Activated
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1_3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-372-80004005_3E121E02-452-800

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3F0A650B-8299-4E3A-8142-17FD20282519}</UGUID><Version>1.7.0062.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-K3GG7</PKey><PID>55276-010-4782662-22568</PID><PIDType>5</PIDType><SID>S-1-5-21-1757981266-113007714-854245398</SID><SYSTEM><Manufacturer>Gateway                        </Manufacturer><Model>N0CPP063</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>GB85010A.15A.0014.P04.0011171443</Version><SMBIOSVersion major="2" minor="3"/><Date>20001117000000.000000+000</Date></BIOS><HWID>111D3E0F0184C06A</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Gateway</name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{90170409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft FrontPage 2002</Name><Ver>10</Ver><Val>48D693B596FB3DA</Val><Hash>xmpOnxh/BWc/s3LtsyscirHOSlE=</Hash><Pid>54196-750-2463814-16664</Pid><PidType>1</PidType></Product><Product GUID="{90190409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Publisher 2002</Name><Ver>10</Ver><Val>566DB0D596FBA04</Val><Hash>eUIVodh0RcZ9cXc91PX2AgTWa2M=</Hash><Pid>54197-750-2471707-16545</Pid><PidType>1</PidType></Product><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>B199EEF59B1CAF1</Val><Hash>jajZUV6HBAz5WFLVu+WfQtmCdnM=</Hash><Pid>54186-752-4120241-17889</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Wednesday, December 5, 2007 5:04 AM

Answers

  • Can you try the following steps?  Please make sure you have your product key (for Office) available

    1) Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\
    2) Delete the data.dat file.
    3) This data.dat file is for Office (not OGA).
    4) Once the file has been deleted, open an Office application such as MS Word (or your own personal favorite) and ACTIVATE it.
    5) After product activation is successful, try revalidating (this is the OGA part; Office Genuine Advantage) by visiting: 
    http://www.microsoft.com/genuine  and click "Validate Office"

     

    Please let us know if this resolves the problem.

    Thursday, December 6, 2007 2:01 AM

All replies

  • Can you try the following steps?  Please make sure you have your product key (for Office) available

    1) Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\
    2) Delete the data.dat file.
    3) This data.dat file is for Office (not OGA).
    4) Once the file has been deleted, open an Office application such as MS Word (or your own personal favorite) and ACTIVATE it.
    5) After product activation is successful, try revalidating (this is the OGA part; Office Genuine Advantage) by visiting: 
    http://www.microsoft.com/genuine  and click "Validate Office"

     

    Please let us know if this resolves the problem.

    Thursday, December 6, 2007 2:01 AM
  •  

    Thank you Carey -

     

    That did it!  Thanks so much

    Thursday, December 6, 2007 8:40 AM
  • Brilliant!  Worked for me as well. 

    Thursday, April 17, 2008 5:00 PM