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Incorrect Product Key message # 45166 RRS feed

  • Question

  • Here are my results Please Help Me!:

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-*****-*****-*****
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 55274-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.1.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {41AC2B5F-C496-4461-898C-997A1CC4584F}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.18.7
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3
    Resolution Status: Not Activated

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.7
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Basic Edition 2003 - 100 Genuine
    Microsoft Office Basic Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3_E2AD56EA-338-8009_E2AD56EA-339-2efd_16E0B333-89-80004005_B4D0AA8B-1029-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control:
    Active scripting:
    Script ActiveX controls marked as safe for scripting:

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{41AC2B5F-C496-4461-898C-997A1CC4584F}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.1.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>55274-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1993962763-1343024091-1708537768</SID><SYSTEM><Manufacturer>System Manufacturer</Manufacturer><Model>System Name</Model></SYSTEM><BIOS><Manufacturer>Award Software, Inc.</Manufacturer><Version>ASUS CUWE-RM ACPI BIOS Revision 1016</Version><SMBIOSVersion major="2" minor="3"/><Date>20010822******.******+***</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>FB0B3AA749846046</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>      <Software><Office><Result>100</Result><Products><Product GUID="{91130409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Basic Edition 2003</Name><Ver>11</Ver><Val>9002A01EEBC3710</Val><Hash>TjuvG+oaxa9HCPnPjG3rDMehVB8=</Hash><Pid>73102-OEM-5690404-93628</Pid><PidType>6</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 


    • Moved by Lori MS Monday, August 18, 2008 5:25 PM windows xp issue (Moved from Office Genuine Advantage Validation Issues (Office) to Windows XP Genuine Advantage Validation Issues (Windows XP))
    Saturday, August 16, 2008 4:10 AM

Answers

  • Jose Froth,

    It appears as if you are attempting to install and activate an installation of XP Pro using a Dell OS Reinstallation CD on a non-Dell computer, or at least a Dell computer whose motherboard has been replaced with an Asus CUWE-RM motherboard.

    If this is the situation, please be advised that this is a violation of the End-User Licensing Agreement for the license for Windows that came with the Dell.

    If the motherboard on the Dell became defective, you are required to use the correct replacement motherboard from Dell, or, at least use a motherboard designated by Dell as the approved replacement.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, August 18, 2008 6:27 PM

All replies

  • Jose Froth,

    An analysis of the diagnostic report shows that the Microsoft Office Basic Edition 2003 is genuine.

    However the Windows XP is in the Not Activated status.

    This post will be moved over to the Windows Genuine Advantage forum for Windows XP.

    Lori MS

    Lori MS
    Monday, August 18, 2008 5:24 PM
  • Jose Froth,

    Please attempt to activate online or via phone.

    If you cannot successfully activate via the internet, then choose the alternative option to "activate by phone".

     

    How to activate Windows XP by phone


    To contact a Microsoft customer service representative to activate Windows by phone, follow these steps:

     

    1. Click 'Start', point to 'All Programs', point to 'Accessories', point to 'System Tools', and then click 'Activate Windows'.
      Or,
    click the Windows Activation icon in the notification area (aka system Tray).
      Or,
    clicking Start button, then Run, and type in "
    oobe/msoobe /a", then press the Enter key located on your keyboard.

    2. Click Yes, I want to telephone a customer service representative to active Windows now.  

    3. Follow the steps in the Activate Windows by phone dialog box, and then click Next.

    4. When activation is completed and you receive the following message, click OK.
     "You have successfully activated your copy of Windows". 

    Otherwise, please contact Microsoft via phone:

    Activation and registration of a Microsoft product is located @:  http://support.microsoft.com/kb/326851/en-us


    I hope this helps,

    Lori MS


    Lori MS
    Monday, August 18, 2008 5:29 PM
  • Jose Froth,

    It appears as if you are attempting to install and activate an installation of XP Pro using a Dell OS Reinstallation CD on a non-Dell computer, or at least a Dell computer whose motherboard has been replaced with an Asus CUWE-RM motherboard.

    If this is the situation, please be advised that this is a violation of the End-User Licensing Agreement for the license for Windows that came with the Dell.

    If the motherboard on the Dell became defective, you are required to use the correct replacement motherboard from Dell, or, at least use a motherboard designated by Dell as the approved replacement.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, August 18, 2008 6:27 PM
  • Thank you I will try to get a dell motherborad ASAP thank you alot for the help!
    Monday, August 18, 2008 8:07 PM