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Validation Failed, Product Key does not match Sticker RRS feed

  • Question

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    Code Snippet

    This copy of Windows did not pass genuine validation. The product key found on this computer is a Volume License Key (VLK) that has been blocked.

    The product key is a unique identifier assigned by Microsoft only to genuine Windows software. If this key is missing or incorrect, it may indicate the presence of counterfeit software and your system may be at risk.

    The Windows product key installed on this computer is a Volume License Key (VLK) that has been blocked. A VLK is typically licensed to organizations that want to use multiple copies of Windows. However, if a VLK is reported as stolen or leaked, it is blocked from passing validation and is not considered genuine.

    You or your organization may be a victim of software counterfeiting if:

    • you received a computer with a VLK, but you do not have a Volume License Agreement with Microsoft, or
    • your organization purchased a VLK from a 3rd party but does not have a Volume License Agreement with Microsoft.

    If you do have a Volume License Agreement with Microsoft, you believe you are using the appropriate VLK assigned to your organization, and your VLK has not been reported as stolen or lost, contact your system administrator, Large Account Reseller (LAR), or Enterprise Software Advisor (ESA) to report the problem.

     

     

    Code Snippet

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Detailed Status: N/A
    Windows Product Key: *****-*****-4RHJG-83M4Y-7X9GW
    Windows Product Key Hash: 5CG2aCaHENU8LMWFFoQ/184emQ0=
    Windows Product ID: 55274-649-6478953-23412
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: a7ec2467-a14d-41c7-95bf-70786b409aa2
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.18.5
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_B4D0AA8B-469-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: a7ec2467-a14d-41c7-95bf-70786b409aa21.7.0012.05.1.2600.2.00010100.2.0.pro*****-*****-*****-*****-7X9GW55274-649-6478953-234121S-1-5-21-436374069-261478967-682003330Compaq Presario 061DF262A-ABA S4010CL NA210Award Software, Inc.3.1020030506000000.000000+000F4FD334F0184204204090409Pacific Standard Time(GMT-08:00)03   109 

     

    I tried running the update product key tool from http://www.microsoft.com/genuine/selfhelp/PkuInstructions.aspx?displaylang=en

    And the product key that is on the sticker does not work.

     

    I don't know what to do, Any help would be apreciated.

    Wednesday, April 11, 2007 1:03 AM

Answers

  • Jen,

    Right now, your Compaq Presario computer has a Volume Licensing edition of XP Pro installed (Line 8), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    If you search the forum for the part of the VLK reported by the mgadiag utility, 4RHJG-83M4Y-7X9GW, you will see that it is a very "popular" VLK with at least two dozen other posters having submitted reports with that same blocked VLK.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Aslo, a Volume License for XP is an upgrade license ONLY and cannot be used as the original license on a new computer.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    Luckily, the solution to your problem is simple.  Use the Recovery Solution supplied by Compaq to replace the nongenuine volume installation of XP Pro with the genuine OEM installation of Windows.  The Certificate of Authenticity affixed to the computer case will tell you which edition of XP came with the computer.  Since the key changer utility rejected the key you input, it's likely your computer did not come from Compaq with XP Pro, but probably XP Home or Media Center.

    Be sure to back up and offload your data before you do this because typically the Recovery process destroys all data on the hard disk.  If the computer does not have a Recovery partition installed, your other option is to use the Recovery CDs that may have been supplied with the computer.  If you do not have the Recovery CD supplied by Compaq, you can order CDs for many Compaq models directly from Compaq for a reasonably modest fee.  This should be the link to order a Recovery Kit for your computer:  http://partsurfer.hp.com/cgi-bin/spi/main?sel_flg=partlist&model=DF262A&HP_model=&modname=Presario+S4010CL&template=main&plist_sval=Recovery+Kit&plist_styp=subcat&dealer_id=&callingsite=&strsrch=&keysel=Recovery+Kit&catsel=%3F

    Alternately, try http://www.restoredisks.com

    Wednesday, April 11, 2007 1:45 AM

All replies

  • Jen,

    Right now, your Compaq Presario computer has a Volume Licensing edition of XP Pro installed (Line 8), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    If you search the forum for the part of the VLK reported by the mgadiag utility, 4RHJG-83M4Y-7X9GW, you will see that it is a very "popular" VLK with at least two dozen other posters having submitted reports with that same blocked VLK.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Aslo, a Volume License for XP is an upgrade license ONLY and cannot be used as the original license on a new computer.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    Luckily, the solution to your problem is simple.  Use the Recovery Solution supplied by Compaq to replace the nongenuine volume installation of XP Pro with the genuine OEM installation of Windows.  The Certificate of Authenticity affixed to the computer case will tell you which edition of XP came with the computer.  Since the key changer utility rejected the key you input, it's likely your computer did not come from Compaq with XP Pro, but probably XP Home or Media Center.

    Be sure to back up and offload your data before you do this because typically the Recovery process destroys all data on the hard disk.  If the computer does not have a Recovery partition installed, your other option is to use the Recovery CDs that may have been supplied with the computer.  If you do not have the Recovery CD supplied by Compaq, you can order CDs for many Compaq models directly from Compaq for a reasonably modest fee.  This should be the link to order a Recovery Kit for your computer:  http://partsurfer.hp.com/cgi-bin/spi/main?sel_flg=partlist&model=DF262A&HP_model=&modname=Presario+S4010CL&template=main&plist_sval=Recovery+Kit&plist_styp=subcat&dealer_id=&callingsite=&strsrch=&keysel=Recovery+Kit&catsel=%3F

    Alternately, try http://www.restoredisks.com

    Wednesday, April 11, 2007 1:45 AM
  •  

    OK I see this post is a little old but it is what came up when I searched. The problem I have is I have XP OEM installed on my PC for 2 years. It crashed once last year and the store reinstalled it. Problem is right now I am in Canada and it crapped out. I bought a "XP HOME OEM" disk and tried to install but when I put my key in it says its invalid. I then took it to a store here and they told me they tried 3 versions of XP home and it does not work. I registered it in my name and did online activations so now what do i do, I need to get my pc running and can't borrow neighboars pc forever. Please help or email me or something.
    Thursday, October 18, 2007 8:39 AM
  • Hello Peevedat,

     

    Curious is your system a commercial or customer built system? What XP OEM version did you originally purchase and working on your PC for the 2 years? There are several situations which can cause Windows and Office to become non-genuine. Let me give one example.  Customers have taken in their systems along with all the software received when purchasing their system. The customer picks up the system and viola' no problems whatsoever until they need to download an update.  Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a keygen’d product key. Also the software could work for several weeks, months or even a year or more then suddenly becomes blocked. Does this sound like a similar situation?

     

    New problems have crept up and you purchased XP Home OEM. Next you mention installing a key. The key you are referring was it the new Key accompying the new XP Home OEM softeare or are you referring to the original product you originally used on your machine for two years?  If the latter is correct then this may be your problem. There may be a possibility of two different versions of XP and product keys do not activate different versions such as XP Home to XP Pro or vice versa. 

     

    Please Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the

    Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.  This will help us to analyze your problem so we may assist you.

     

    Step 2 is telling us about the COA. Tell us:


    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

     

    Thank you,

     

    Stephen Holm, MS

    Thursday, October 18, 2007 6:05 PM