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Subscription Expired Early Again RRS feed

  • Question

  • My OneCare stopped working saying it had expired.  Per my account it expires 1 Aug & all the information is there for automatic renewal.  I want it back in operation now.  Instructions promptly please?

    Friday, June 20, 2008 12:04 PM

Answers

  • Posting in the Off Topic folder is a sure way to *not* get a prompt reply, since the folder is meant for the moderators to move posts to that are off topic and not about OneCare.

    I have moved your post to the General folder.

     

    If your subscription to OneCare shows incorrect or expired in OneCare

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

     

     

    Saturday, June 21, 2008 1:59 AM
    Moderator