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  • I recently did a repair install to fix windows  XP Pro SP3(Pc had pirated software ) The software activated during the install process.  When I start the PC I still get a message that I may have pirated software.  I log on get an option to fix or wait.  Reguadless of which I choose the sytem just logs me out
    Wednesday, April 29, 2009 11:19 PM

Answers

  • Elpaso,

    The problem could be the original Windows XP used was non-genuine which has caused the computer to become corrupt. You mentioned using an OEM disk to attempt and perform a repair. This could be a problem also because the bits on the disc may be different. The non-genuine version of Windows XP may be a Volume version. What is the version of the OEM Disk you used? This could be the problem. Did you completely reformat the hard drive or install XP on top of the non-genuine version? Honestly the best way to resolve the problem will be to perform a clean installation. Do you have any recent back-ups of all your data?


    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, May 5, 2009 5:33 PM
    Thursday, April 30, 2009 12:19 AM

All replies

  • Hello Elpaso,

    Thank you for posting in our WGA Forum today :-). More than likely your Windows XP Professional is still non-genuine. Do you have the original Windows XP installation disc? Is your computer commercially built, home built or built by a local shop? The best option @ this point Elpaso is purchasing the "WGA Kit" you were offered @ the time WGA failed validation or contacting the computer manufacturer and request them to send you the recovery media. 

    Under NO circumstances should anyone try to download/distribute ISO images for software from a P2P file sharing site or use a second-hand burned copies of software. Research has shown that about half of the software copies available on P2P download sites are infected with root kits, spyware, Trojans, and other potentially harmful malware. One file in particular was very alarming.  This file was an administrator account giving the attacker full control over both your system and data.  The currently XP installation may be the cause of your system logging off when you log in.  I would be very concerned about your system integrity because Windows is non-genuine.

    Please run the MGA Diagnostic Tool and provide us with the results. This will allow us to analyze what you’re experiencing so we may formulate a possible resolution for you. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

     

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

     

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

    If you could also please follow the steps outlined below, the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    Step 2 is to look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.



    Thank you,


    Stephen


     


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Wednesday, April 29, 2009 11:33 PM
  • I did the repair install with an OEM disk with a valid license. Brand new.  During the repair install I was given an option to activate. It activated and thanked me.
    During the reboot I ran into the issue.  I did not use the Kit becausde I do not use credit cards. Sorry
    Wednesday, April 29, 2009 11:37 PM
  • Your post  Makes no reason.  How do I do these things when I cannot log in?

    Wednesday, April 29, 2009 11:39 PM
  • Same in safe mode
    Wednesday, April 29, 2009 11:52 PM
  • Elpaso,

    The problem could be the original Windows XP used was non-genuine which has caused the computer to become corrupt. You mentioned using an OEM disk to attempt and perform a repair. This could be a problem also because the bits on the disc may be different. The non-genuine version of Windows XP may be a Volume version. What is the version of the OEM Disk you used? This could be the problem. Did you completely reformat the hard drive or install XP on top of the non-genuine version? Honestly the best way to resolve the problem will be to perform a clean installation. Do you have any recent back-ups of all your data?


    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, May 5, 2009 5:33 PM
    Thursday, April 30, 2009 12:19 AM